Hey, you try buying a keyboard that people promise will blow your mind with how reliable and solid and amazing it is and have it arrive broken and then find out that you have to pay to get it replaced. I bet you wouldn't be calm.
One of the reasons I enjoy participating in this forum is because its members, by and large, are friendly, good-spirited adults who are wholly capable of expressing themselves without resorting to unnecessary profanity and hateful commentary.
Don't get me wrong, I know the feeling. I paid $200 for some bunk OCZ RAM and both kits arrived defective. Even one of the kits I got back from the RMA was defective. In each return, I had to pay for the postage, which, while not as expensive as your case, was little consolation for the fact that the product has a lifetime warranty. What good is a lifetime warranty if the product has such a high failure rate that the cost of investment is increased 50% by the return shipping charges? I have since vowed to never purchase their products again, since my power over them is limited to my choice not to give them any more of my hard-earned money.
In any case, you are projecting your hate on this company for their denial of a service. A service that, according to them, you implicitly declined during the finalization of your purchase. If you weren't aware of this service because they obscured it from you, then shame on them. Otherwise, buyer beware.
I do hope that you are ultimately able to resolve this issue to your satisfaction. Sorry for the rant and I'll shut up now.