I emailed the guys at TE and pointed out the false information with the registrar. Here's part of their response:
"Due to heavy snail junk mail, e-mail spam, identity theft, data mining, telemarketers, and as we are currently only accepting pre-orders, we are keeping information about our company as confidential as possible. Once we start taking normal orders, we will publish our head office address and our telephone number in our website. We have now opted like many other corporations to have the 'who is' information private; once in place, we will restore our information following ICANN policy."
"Customers who pre-ordered their keyboards prior to December 1st, 2010, like yourself, have a delivery delay as we experienced manufacturing hurdles which were out of our control. We were keen to avoid any circumstances under which the quality of the shipped Truly Ergonomic Keyboard might be viewed as unsatisfactory, and many of our pre-ordering customers have accepted the delay as being prudent. We are grateful to our pre-order customers for showing us patience and support."
Finally, in response to me bringing up the possibility of requiring a refund, here's the important bit:
"....simply reply to this email stating you no longer want to benefit from of all the advantages provided by the Truly Ergonomic Keyboard that no other product provides, do not want to receive a gift certificate in the amount of fifty US dollars, and would like to receive a full refund of your purchase."
I haven't quite decided what I'm going to do. I really want one of these keyboards if they exist, and I ordered at the $150 price so if they turn out to be real I'd be out $50 if I reordered at the full price later. On the other hand, cancelling would probably be the prudent thing to do.
I wrote to the TE People, asking for the same fake information and i receive the same email as you:
Thank you for considering the Truly Ergonomic Keyboard. We believe our product would be an excellent investment in your personal health and comfort, and can serve to increase your typing efficiency.
We apologize for the delayed response due to the high volume of emails we are currently receiving.
In regard to your inquiries, please find the following information which we hope you find useful:
1)
Due to heavy snail junk mail, e-mail spam, identity theft, data mining, telemarketers, and as we are currently only accepting pre-orders, we are keeping information about our company as confidential as possible. Once we start taking normal orders, we will publish our head office address and our telephone number in our website.
2)
Due to heavy snail junk mail, e-mail spam, identity theft, data mining, and telemarketers, same as above, we removed our phone number and address from our domain name registrar. We have now opted like many other corporations to have the 'who is' information private; once in place, we will restore our information following ICANN policy.
Please visit our website to learn more:
http://www.trulyergonomic.comYou can place your pre-order securely here:
http://www.trulyergonomic.com/preorder.htmlPlease send us an email should you have any additional questions or require additional information.
Regards,
Michelle
Customer Service
Truly Ergonomic Ltd.
The contents of this email are to be read only by its intended recipients; they are not meant to be forwarded or posted elsewhere, in whole or in part. If you are not the intended recipient, please delete this message immediately.
