I'll try and take some pictures of it this week and upload them. As for youtube videos, I don't think I have the proper equipment to properly capture the sound of the keystrokes. It sounded weird when I recorded using my cheap mobile phone...
I'll do my best given the time!
Pertaining their customer service, they don't respond immediately (the whole thing took about a month). EMS shipping is not particularly slow, but preparation for shipping can take awhile. They're also very generous with issuing parts, as they sent 3 of those USB connector boards (one did not work) and plenty of replacement screws. They didn't even ask for the damaged top case after sending out the replacement.
I'm back to using the HHKB for work. I must say the Digilog is only for permanent boards and not those who move about. Probably the heaviest board I will ever own or come across ever again...
)