This is a spectrum post about quality checks and bad customer service provided by Ducky, who are from what I gather known to make quality products.
I purchased Ducky Mini 2 in the UK last week.
It came with this terrible "gamery" font
https://imgur.com/a/1rA2C27It also made a slight pinging noise on some of the keys. One thing that surprised me was how AMAZING the keys felt. I did some research and it seem s cherry did some re-tooling of the brown switches?
I contacted ducky and after days and several e-mails, they pretty much wouldn't send me the caps and kept saying to return. If elt that they could have just obliged, given that this font is not displayed in any pictures provided and it seems a little sneaky to start putting htme on. One MOD on the discord server told me that they had a manufacturing issue and another contacted a rep and he said the Nordic and Uk ISO could be either font.
I wasn't happy with the font so returned and purchased from another vendor.
Opened and the font was nice and neutral like the pictures. Started to type and keys are stiff and require WAY more force than the board I sent back, so these must be the old cherry switches that feel the same as another brown RIOTORO board I had.
Also the pinging seems to be there again, is this normal, it's quite loud.
The board is around £120 in the Uk with delivery an I feel like this shouldn't be happening.
What should I do, ducky doesn't seem to like giving answers?