I received the replacement brass bars last night. Top bar is the replacement, bottom is the original. There's still a faint line that you can see, but it looks like this time they bead blasted the piece as all of the machining marks are gone. It's practically perfect! Thank you Senter for your amazing customer service. I can't wait for the Orange 75%
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Hi vtachkov, actually I really want to thank you for your request of customer service.
1. Thanks for your optimistic. You gave me a positive comment at the start of your email, which encouraged me a lot.
2. Thank for your forgiving. You mentioned the effort you made for fixing the messes we fxxked up. Sometimes we do make mistakes, while we'll try our best to solve them, I really appreciate you were being flexible and would like to cooperate.
3. Thanks for your grateful. We spent a lot of money on the founder editions' gifts, when we can choose a much cheaper one. Most buyers just take it as a sure thing but you expressed your gratitude.
Unfortunately not everyone one was like you. I'm VERY sensitive to people's comments so that I was under a lot of pressure after the "brass parts drama". At least 3 or 4 people keep bad mousing on me, some are buyers some are even not. Why not ask me for solutions before bad mouthing on the brass parts? Where come the negative comments even you're not a part of this group buy? Some other buyers were just rude and troublesome to communicate. They keep messaging me for questions I explained in the post, asking for additional compensations that I can't provide, sending tons of photos on discord for a scratch around screw hole, sending multiple same emails in one day. I was deeply depressed, especially after accidents in real life at the same time. I wasn't even dare to watch Topclack or search on mechkeys because I was afraid of unpleasant comments. There were several times I really want to quite Fox Lab, or even this community. Keyboards is just a hobby to me, not my business.
I'm very grateful for those who encouraged me when I was down, for those good buyers like you. It was my pleasure to communicate with you for solving all your problems. You were a gentleman and I try my best to solve gentlemen's problems. Oh, keep that in mind, old customers always get discount/gifts if they buy again. I'll SPECIALLY take care of your order if you join again in the future.
BTW, here are some [url=https://imgur.com/a/ktiLr]photos[/url] of the brass parts polished by myself. You can compare them with your parts. Have fun with your board.