Thank you Glod and chaosstep for both your patience and your kind words.
UpdateAll but one of the paid orders went out yesterday. I've already contacted the person whose order didn't go out directly and I'll have that one shipped out tomorrow.
Status 98% = Invoiced
83% = Paid
81% = Shipped
47% = Received
28% = Confirmed Complete
A Note About International ShippingI'm probably just being a bit defensive and overly sensitive on this issue, but I'd rather err on the side of over explaining than just assume that everything is "OK." So if you'll indulge me...
When we finalized the shipping arrangements, we used the Flat-Rate pricing as the estimated amount and then promised that it would be less. Given that we were shipping by weight and not flat-rate for orders that did not fit in a small flat rate box, this made it impossible to provide an accurate estimate. All we could say is, basically, to trust us that we'd do the right thing to keep your cost as low as possible.
After the pricing was established, we then discussed the fact that this set is a larger key cap than most sets from SP and most orders would not fit in a Small Flat-Rate box. We recommended keeping the
Medium Flat-Rate box pricing in mind when it came to shipping for International orders, in other words $60 in shipping would be the maximum.
Now that we are invoicing and shipping, I can understand that there is some sticker shock at seeing $30 - $40 shipping fees, but the costs are
still less then we estimated and please know that we've done everything we can to keep the price as low as possible.
But Those Boxes Are Massive!Are the boxes a bit overkill? You bet they are, but none of that added any real cost to your shipping. We're shipping by weight and not by the box type, so we chose a larger box than necessary and used bubble wrap and peanuts, which are lightweight. Granted, a smaller box would have made it easier for
me, but it wouldn't have impacted your shipping costs much, if at all.
Now The Good News - REFUNDSThe
USPS International Calculator appears to have incorrectly calculated the shipping costs for International orders. I'm keeping track of both what was estimated and paid and also what the actual cost to ship your order was.
Case in point, a shipment to Taiwan was estimated to be $43.13, however when the shipment label was printed the cost was actually $37.17. This means that this order was overcharged by $5.96. I will be gifting back the difference, and thereby paying the PayPal fees to do so, once I go through each invoice and shipping label to determine the exact difference. Right now it's averaging around $5, but I'll provide you with an exact amount when I send your refund.
I don't know
why there was a cost difference in the estimator and the actual shipment cost, but that calculator was the only thing I had to go on and it worked quite reliably for all of the US orders. I know their may be exchange rates involved in your refund and I know that this method is less than optimal, but it's the only recourse available I'm afraid.
Man This Guy Is Long WindedAs I said at the beginning, I'd rather err on the side of caution (and verbosity) than just assume that everyone is on the same page. I've never done order fulfillment before and you guys have been ever-so-patient with me. It's with that appreciation that I wish to give you as much detail as I can on the process and to be as transparent as possible.
So What's Next?1. 15% of the invoices are still outstanding. Once those payment are received, those orders will ship.
2. Two large orders are still awaiting invoices and I should have those tomorrow.
3. 34% of the orders are enroute to be delivered
4. 19% of the received orders have not been confirmed as complete. So if you've received your order and you having posted to this thread, or PM'd me that your order is complete, you're on that list.
