Hello,
Thank you for your patience while we try to navigate this difficult situation. We have been able to contact M&Co and coordinate the potential delivery of GMK Terror Below to GB customers.
CannonKeys has graciously offered to pick up the goods and deliver them to GB customers (at their own cost of labor, time, gas, shipping supplies, etc). They have also paid for M&Co’s shopify subscription (delinquent charges plus multiple months in advance) so M&Co could get their account unlocked and regain access to customer data as well as the ability to refund. Unfortunately, since M&Co doesn’t have the funds to cover shipping costs, CannonKeys will be asking customers to cover the cost of shipping from CannonKeys to customers.
Any M&Co customer with an active GMK Terror Below order should have received a “Authorization for Release of Confidential Information” form from M&Co which is needed in order for M&Co to release customer information to CannonKeys. CannonKeys will use the information only to fulfill the Terror Below GB orders. Please fill out the form so CannonKeys can reach you via email for next steps.
The plan is for CannonKeys to pick up the goods, count the items received, sort out through customer information, create orders for shipping costs, then ship the orders to folks who were unable to file a chargeback for that GB. This will take some time, so please be patient while they prepare to ship out orders.
So what should you do next? Please fill out the form that was emailed to you and hang tight. CannonKeys will be contacting you with next steps/updates.
FAQ:
Q: So this means that I’ll actually get my ordered GMK Terror Below set?
A: There are a lot of steps involved, and M&Co’s cooperation will be required to make this success. We’re hoping this process goes smoothly, and we are optimistic that we’ll have M&Co’s cooperation, but situations can also change.
Q: What about GBs x, y, z?
A: For now, CannonKeys will only deliver the Terror Below GB.
Q: I have successfully filed a chargeback for Terror Below but I still want the item, what do I do?
A: For now, CannonKeys will only fulfill orders for those who have been unsuccessful on charging back and getting their money back.
Q: How about the Deskmats for the GB?
A: Unfortunately those have not been paid for/produced, so they are not at the M&Co warehouse and cannot be fulfilled.
Q: How about the metal artisans for the GB?
A: This item has not been delivered, so these orders will not be fulfilled by default. If you’d like your order fulfilled without the artisans, please wait for CannonKeys’ email with next steps.
Q: Can I get a refund?
A: If you have been unsuccessful in filing a chargeback, unfortunately CannonKeys will not be able to refund your order as they do not have the funds from the GB.
LINK TO FORM:
https://docs.google.com/forms/d/e/1FAIpQLSe39q8DAEQYp6DwSx-W78cT-X2tW7jtdiwGcgwjcVkyKghsJA/viewform?pli=1