Hi! Big update time.
All GB units are set to be sent out before end of April.
B-stock units shipping this week.FAQ
Where is my Bias?More
Shipping for the last 1/3 of orders has been delayed to the discovery of a machining mark.
Shipping is now continuing, but keyboards sent will now have a mark. Those affected will be compensated.
What does the mark look like?More
The mark is a small line behind the F-Keys. Most of the time it is only visible from certain angles and at certain lighting conditions.
It cannot be felt by hand and it is under the anodisation layer.
In reality it won't be as visible as in these pictures.
Who are affected by the mark?More
Orders shipped after 4.2023.
If your order shipped before this has the mark, send us an email.
If you wish to know more, feel free to send us a message via email or discord.[/more]
Will there be compensation for those affected?More
Yes, there are three options:
130$ store credit
This option will be automatically applied on June 2023. Credit is usable on any in-stock item or GB.
Additionally this store credit is usable on the exclusive DDS Bias replacement part GB.
or
50$ Partial refund
To choose this option, send us an email indicating you want this option before June 2023. The refund will be processed and returned to the original payment method within 14 business days.
or
Swap unshipped GB Bias for 1:1 DDS Bias
If your GB Bias has not yet shipped, send us an email wanting to convert your order into a DDS Bias. This change cannot be reverted and you will have to wait until the DDS Bias GB runs. You can choose the colours and other added items at a later date. This option is not possible for B-stock orders.
Due to us starting to ship the GB Biases out soon, response must unfortunately be quick. Deadline for DDS Bias swap option is 17th of april.
If you received a Bias with a mark or other flaw before this, send us an email and we will make sure you will be compensated as well.
Order cancellations are still available and will be processed within 14 business days.
Will Bias be available again?More
Bias will be retired and will not return.
Why has my email not been answered?More
Due to a family tragedy we had to take an unexpected break. We have now ugraded to a ticketing based email support system and we urge anyone waiting for an answer to send a new email to support@baionlenja.com.
The new system allows us to better process tickets and all new emails will be handled within 2 business days.
What is the DDS Bias Part GB?More
Estimated to begin in June or July, all Bias owners including B-stock buyers can join to get new parts or an entirely new keyboard made by DDS, one of the most highly regarded manufacturer.
The price will be lower than normal GB prices and the 130$ store credit is applicable for this GB as well.
There is a wide variety of colours available and any part is available.
More info on this is coming later. Pricing will be released well before June deadline.
Who can join the DDS Bias GB?More
Anyone who has bought a Bias from us! Including B-stock orders. You can join by emailing us to swap your unshipped GB Bias OR by waiting and joining the GB normally once it is beginning.
Only GB owners can 1:1 swap their unit for this. (weight material will no longer be rainbow PVD)
However those that purchase B-stock Bias are still eligible to join.
Will there be more extras/B-stock?More
Yes! Keep an eye out on the store and server for best chance to obtain.
I'm going to keep expanding this FAQ in the website, so take a look there for the latest questions https://baionlenja.com/pages/bias-faq
It's been a long long time, but finally the goal is visible! Just one last stretch! Thank you for sticking around and for the continued support.