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Drop Feedback Thread

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iamtootallforthis:

--- Quote from: SpAmRaY on Fri, 20 January 2017, 19:16:39 ---
--- Quote from: iamtootallforthis on Fri, 20 January 2017, 18:18:19 ---So I put in for replacement keys for GMK Carbon and just got a partial refund and credit on my account because apparently they can't get replacement keys.

****ing bull****.

--- End quote ---
Wow...I wasn't going to spend anymore money with massdrop anyway but if this is going to be their policy who in their right mind would buy keycaps with the possibility of having a couple missing caps and never being able to complete a set.

--- End quote ---

Don't know if it it Massdrop's fault or GMK but either way it is unacceptable. Here is the email I received.

"I’m reaching out to you in regards to a replacement keycap request we’ve been trying to fulfill on your behalf through our vendor. After much patience, communication and back and forth: we’ve been informed they are unavailable to order either individually or in sets outside of a large drop.

I’ve gone ahead and issued a partial refund of $5 for the missing keycap. Additionally, I’ve added a $10 coupon to your Massdrop member profile. If you join a drop in the future, it will automatically be applied to the next drop you join, after the drop ends.

We understand this is less than ideal and very much appreciate your patience and understanding. Our teams are working very closely with our vendors to increase the efficiency and decrease the time required to source these types of complimentary replacements. "

HotRoderX:
Please Please give us the option to use something other then Fedex Smartpost! its horrible! I will happily pay a bit extra! or pay shipping period to get a reliable service such as UPS, Fedex, or even USPS... instead of Fedex Smartpost!. I am not even sure why but there service is horrible its like your a 3rd or 4th rate customer. I had a product ship Friday! hit NC Saturday... and has sat there... today's Tuesday! The estimated delivery was Today Tuesday. I am not really upset just I would be happy to pay 5-10 bucks for decent quality shipping on products! Special the more expensive stuff. These are just keycaps but seriously worried my Keyboard kit I ordered will suffer the same fate that was far far more expensive then a set of 30 dollar keycaps.

digi:
Don't mess up my order like you did to iamtootallforthis, how bow dah?

HotRoderX:
Perhaps I am just lucky? Insanely Lucky? But Massdrop gets nothing but spit on it seems like so here goes. I contacted Massdrop Friday the 13th with an issue. My KBD 75 had dropped san's switches which has been a semi common problem lately with drops and I was expecting it. The switches in question where Speed Coppers.

When I contacted Massdrop I got an email back saying the issue be escalated that the department wasn't open weekends. I totally ok with that..

so fast forward to Monday. They then contact me back asked for photos of my drop. No problem except I already built the keyboard using other switches. I sent photos of keyboard and invoice as they asked. Got contacted with in an hour saying they could do a full refund are I could get the switches by end of November.

 I asked for a third option, I wanted a partial refund for the switches. They agreed to this and got the ball rolling. As of today 10/17 I have my refund in my account, we were done. This has been some of the smoothest support transactions I have had period. This is why I defend Massdrop cause they hadn't given me a reason to do otherwise. I figured I just share my experience since others like to share the negative so much.

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