It's nearly been a fortnight, what's going on?
I'm in the same situation as you because I ordered from Ali team 2 TKLs (one black and one green-teal). I believe at least 3 other Vietnamese customers are also in the same situation.
I just tried to contact Ali team in order to have some updates, here are what I received:
- The skeleton of the cases were finished but they still need to have some optimizations in order to be released as the final products.
- The products were not finished yet because the manufacturers in Vietnam did not really get back to work after a long Lunar New Year break, especially the hard anodizing manufacturers.
Usually, people in Vietnam really get back to work after the 15th Jan of Lunar moon (14/02/2014 Gregorian calendar). I know it's a bit awkward but I think we have no choice in this case.
I'm not sure why Ali did not update frequently to you but I think it's because Ali just had a newborn son so he is quite a bit busy than usual, maybe he just logged in to check the message?
In short, there are still some minor production issues and delays. However, Ali team is working hard to fix. So don't worry too much except we need to wait a bit longer than our expectation.
That's all what I know so I don't mind sharing to you.
Hope it can help.