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geekhack Marketplace => Vendor Forums => Varmilo => Topic started by: MXTopre on Mon, 24 January 2022, 13:39:16

Title: Varmilo Customer Service - contact
Post by: MXTopre on Mon, 24 January 2022, 13:39:16

Hi,
I'm trying to contact Varmilo for customization service. I've been trying to contact them via support@zhihaihe.cn and zhh92@zhihaihe.cn but I haven't received any reply for weeks.

Someone can share a way to contact the company? :)

Thanks

Title: Re: Varmilo Customer Service - contact
Post by: ethereal on Wed, 08 June 2022, 07:57:52

I used support@zhihaihe.cn for contacting them due to a firmware issue. The same happened to me: they didn't answered my email.

After a week I tried zhh19@zhihaihe.cn and this time I got a reply. (But they didn't show any interest in resolving the problem though. I have a thread in this forum explaining everything. Maybe it could be of interest to you).

If you still receive no answer, I would suggest you try contacting them through their Facebook page.