Hi Folks,
Instructions on making a claim on paypal - relevant even with GIFT payment.
If you did Goods and services:
1. Make a claim and wait for reply.
2. Reference beserkfan as a seller that has many other claims against his name
3. Provide evidence of what you ordered (your pms with him, make sure you provide evidence of his pp details in it as well, to solidify your claim)
4. If paypal makes you ship your package to him for a refund, ensure that you will be re-reimbursed for your shipping. Also state that others have tried to refund from him and that the address/package was not picked up at his address due to him moving houses.
5. if you are waiting for your package, still open a case. If the package does indeed arrive in the end, then all is well and done and state that you'll close the case.
Remain civil and unprovocative. If you have to, provide quotations from Beserkfan about him not willing to provide refunds (in this thread somewhere). But do not provoke a response. A seller that does not respond within a set amount of time will result in you winning your claim.
IF YOU PAID WITH GIFT:
1. Call paypal up and explain the situation - you made a payment to a seller using the gift option.
2. State that he has many claims against his name. It should be in the system
3. State that he insisted upon receiving payment as a gift - explain that he claimed that "Paypal is making me upgrade to seller account which gets taxed".
4. Ask for a one time exception on even a partial refund. Explain that it was wide-spread fraud on his end. Provide reference other claims/orders if necessary. Do not hang up until there are some consequences. There are enough flags on his account that you should be able to get some reconciliation.
In both cases, provide all the details you can - shipping/no shipping tracking, when you paid, when and what was the last form of communication you had.
I hate to make it seem like I'm brigading folks to target and attack a single person but in reality, it's getting your money back for incorrect G&S. If a company made a mistake, you bet you'd get your money back or a recall of all items.
Bank transfer:
For those that did a bank transfer - bring it up with your bank. State that there was fraud committed - outside of the US, bank transfers are a valid method of payment. There are channels which banks communicate with and if enough flags are raised on his account in Singapore the bank there will also take action. There is already an active investigation in Singapore - additional claims from overseas will solidify the fact that there is wrong doing.
Moneygram and WU:
We're ****ed. Sorry guys. I called in and escalated all the way up to director level last friday. While we Moneygram's sympathies, they have stated clearly in their ToS that they should not be used for buying/selling. Furthermore, even if they wanted to track down the withdrawer of our money, they can't as the transaction was withdrawn in cash.
WU, we're ****ed here too. Sorry guys.
