geekhack Marketplace > zFrontier
No customer support at zFrontier?
ArchDill:
This is interesting that they are such a big staple yet have bad customer service.
That is one thing that I love about KBRFans is that they have GREAT customer service.
tex_live_utility:
--- Quote from: tex_live_utility on Mon, 31 December 2018, 09:40:26 ---
--- Quote from: blighty on Thu, 13 December 2018, 19:02:32 ---I've found that when you start a paypal dispute, they magically become rather attentive.
--- End quote ---
Not in my case. I hit them with a chargeback from my credit card even. No response.
--- End quote ---
Update: refund issued. This is bittersweet, I would much rather have these keycaps...
ArchDill:
--- Quote from: tex_live_utility on Sun, 13 January 2019, 09:55:22 ---
--- Quote from: tex_live_utility on Mon, 31 December 2018, 09:40:26 ---
--- Quote from: blighty on Thu, 13 December 2018, 19:02:32 ---I've found that when you start a paypal dispute, they magically become rather attentive.
--- End quote ---
Not in my case. I hit them with a chargeback from my credit card even. No response.
--- End quote ---
Update: refund issued. This is bittersweet, I would much rather have these keycaps...
--- End quote ---
Ahh I hate when things like that happen. I got something on eBay a couple weeks ago that was never sent... I just wanted it... not the money :feelsbadman:
bhgemini:
Yeah, I got another late reply on Dec 3rd and now nothing since. Just requested a refund. We'll see what happens. They can add new GB and specials every week, but can't answer a status update, or deliver product.
bhgemini:
Now, they are not even responding to refund request emails. Used both Alex's direct email, and the link on their website.
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