Time for another quick update and unfortunately this time with some bad news.
After receiving the full shipment of cases and going through every single one, we discovered 110 damaged sets that I cannot forward to you all due to unacceptable levels of defects due to shipping damage, including cracking and chips of the case perimeters (example of damage below).
This was due to poor packaging quality by the manufacture paired with rough international shipping.
The good news is that the unharmed cases look excellent, and the quality of the machine work is very high.
Here are my next steps:
1) Shipping out the first 100 cases that made it safely. These are being shipped in order of invoice #. To be fully transparent, anyone who ordered 2 or more cases were invoiced first, followed by FCFS for single case orders. This means that everyone who ordered multiples will be receiving their cases, followed by a handful of single case orders.
2) The manufacturer has confirmed responsibility and has already initiated new production for the 110 replacements needed. I do not anticipate this will take very long as we are aligned an all details including updated packing spec, bead blast, etc.
3) Once I receive an ETA for the replacements, I'll report back here. My goal would be to have these ready by beginning-mid December.
The first 100 cases will be shipping out this week.
Sincere apologies for the delay. It was a sad day for me unboxing all of the damaged cases and thankful that they will be replaced in full. Thanks to all for your continued patience.
If anyone has questions or concerns about the delay, feel free to contact me directly on any of the platforms.
