[url=https://geekhack.org/index.php?topic=101664.0][img]https://i.imgur.com/e1ZIzrh.png[/img][/url]
is it pbt? and whats about f keys row
i know this is not an IC anymore, but why the extra ESC key?
i know this is not an IC anymore, but why the extra ESC key?
iirc the idea was that people could use the inverted mods as accents if they wanted to - and obviously having no accent esc would be a bit strange
And I asked this in the IC thread, but are there any reasons not to buy through KBDFans even if you don't live in Asia? Is it all the same to you as GB runner?
And I asked this in the IC thread, but are there any reasons not to buy through KBDFans even if you don't live in Asia? Is it all the same to you as GB runner?
Well if you are in the EU, you can risk VAT and customs fees ordering from KbdfansAh right. I'm in Europe, but not in the EU, so there would be VAT/customs fees regardless. And my experience with KBDFans is that they often undervalue packages, so in my case I'd probably be less likely to pay any fees. (I actually didn't consider that EU countries don't pay customs fees inside the EU, so I guess it makes less sense for others.)
You have a higher chance of your package getting lost on the way from Asia rather than buying from a EU vendor. It'll also take longer to your door. Not sure why you would do that to save a few euros on shipping but to each their own. Other than that you can buy from anywhere you want I guess.
And I asked this in the IC thread, but are there any reasons not to buy through KBDFans even if you don't live in Asia? Is it all the same to you as GB runner?
Well if you are in the EU, you can risk VAT and customs fees ordering from KbdfansAh right. I'm in Europe, but not in the EU, so there would be VAT/customs fees regardless. And my experience with KBDFans is that they often undervalue packages, so in my case I'd probably be less likely to pay any fees. (I actually didn't consider that EU countries don't pay customs fees inside the EU, so I guess it makes less sense for others.)You have a higher chance of your package getting lost on the way from Asia rather than buying from a EU vendor. It'll also take longer to your door. Not sure why you would do that to save a few euros on shipping but to each their own. Other than that you can buy from anywhere you want I guess.
KBDFans is €53, while MyKeyboard ends up at €74 with shipping. Plus 25% VAT (on the entire sum, including shipping) and a customs fee, so from MyKeyboard it'll probably be around €100 for me. A bit more than "a few euros" in exchange for little risk IMO, even if I end up having to pay VAT on the package from KBDFans (which I doubt I will).
Anyway, thanks for the answers and GLWGB!
Looking for someone from Canada/US to split this set with me as I only need the white mods. Thanks.
Edit:
Manage to split one set, need to split another 1-2.
Looking for someone from Canada/US to split this set with me as I only need the white mods. Thanks.
I’m based in South America. Where should I order from? KBDfans or Cannonkeys?
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I’m based in South America. Where should I order from? KBDfans or Cannonkeys?
Sent from my iPad using Tapatalk
Hmm, I'm not qualified to answer that. Where do you usually order?
I’m based in South America. Where should I order from? KBDfans or Cannonkeys?
Sent from my iPad using Tapatalk
Hmm, I'm not qualified to answer that. Where do you usually order?
I'm ¿half qualified? to answer.
I've made a few purchases on Kbdfans (including GMK Nines!) without issues so far. I've never bought from Cannonkeys.
Any chance you could proxy this through https://dailyclack.com for us filthy Aussies? :D
Just for the record: Five orders in the last two years have been fulfilled with no issues whatsoever. I live in America, for reference. Large orders like keyboard kits are shipped using major carriers like FedEx.Any chance you could proxy this through https://dailyclack.com (https://dailyclack.com) for us filthy Aussies? :D
Is kbdfans not a good option? Worst case, I can reach out to the and see what we can do.
Just for the record: Five orders in the last two years have been fulfilled with no issues whatsoever. I live in America, for reference. Large orders like keyboard kits are shipped using major carriers like FedEx.Any chance you could proxy this through https://dailyclack.com (https://dailyclack.com) for us filthy Aussies? :D
Is kbdfans not a good option? Worst case, I can reach out to the and see what we can do.
Aus is even closer to them than us. Do you use Swedish layout, btw?Just for the record: Five orders in the last two years have been fulfilled with no issues whatsoever. I live in America, for reference. Large orders like keyboard kits are shipped using major carriers like FedEx.Any chance you could proxy this through https://dailyclack.com (https://dailyclack.com) for us filthy Aussies? :D
Is kbdfans not a good option? Worst case, I can reach out to the and see what we can do.
Same, living in Sweden I never had any issues at all. Idk how it is for Australians though, but it should be convenient.
Just for the record: Five orders in the last two years have been fulfilled with no issues whatsoever. I live in America, for reference. Large orders like keyboard kits are shipped using major carriers like FedEx.Any chance you could proxy this through https://dailyclack.com (https://dailyclack.com) for us filthy Aussies? :D
Is kbdfans not a good option? Worst case, I can reach out to the and see what we can do.
Same, living in Sweden I never had any issues at all. Idk how it is for Australians though, but it should be convenient.
Aus is even closer to them than us. Do you use Swedish layout, btw?Just for the record: Five orders in the last two years have been fulfilled with no issues whatsoever. I live in America, for reference. Large orders like keyboard kits are shipped using major carriers like FedEx.Any chance you could proxy this through https://dailyclack.com (https://dailyclack.com) for us filthy Aussies? :D
Is kbdfans not a good option? Worst case, I can reach out to the and see what we can do.
Same, living in Sweden I never had any issues at all. Idk how it is for Australians though, but it should be convenient.
Heyo! MOQ Has been reached! Thank you everyone for showing support!
It'll be live for a couple of weeks more, don't forget to join! <3
Hi everyone - sad update:
GMK WoB/BoW delivery from GMK has been delayed until the 20th of January. We've been seeing more sets hit by delays, such as handarbeit, so it's not an isolated event.
If anyone will be selling their set, please let me know!https://dailyclack.com/collections/keycaps/products/gmk-wob-bow-extension-kit
Looks great! Now I'm kinda regretting buying from KBDFans :))
You aren't getting them for a while since everything is on a standstill in China due to the coronavirusLooks great! Now I'm kinda regretting buying from KBDFans :))
Why? What's wrong? I got mines from them too...
Looks great! Now I'm kinda regretting buying from KBDFans :))
Why? What's wrong? I got mines from them too...
Looks like GMK's quality is dropping. Here's a couple of pictures illustrating some of the issues, compared to icon mods from GMK Burgundy R2 (bottom).Show Image(https://imgur.com/90bfh2a.png)Show Image(https://imgur.com/u16c2Ks.png)
Received my replacement Oblivion "Hello, World!" ANSI enter keycap from Drop today, had to complain to my Wavez proxy about the crooked esc, and now this.
Will we be required to complain to our proxy to be eligible for a replacement in this case as well?
Will there be any extras?
The numpad Enter seemed a little bit thinner in the middle, but yes, the ones you mentioned are the worst offenders.
Looks great! Now I'm kinda regretting buying from KBDFans :))
Why? What's wrong? I got mines from them too...
There's at least a further 2 week shipping delay since the factories are still closed by a mandate from the Chinese government.
It's not like I regret it deeply though, KBDFans was much cheaper for me and I can obviously wait a bit longer to ensure people's well-being.
Checked my kit the other night - seeing the same issues as described above.
Thank you everyone, we are in talks with GMK now to see how to best resolve this and as soon as possible. I'm doing my best.
In the meantime, please keep reporting if you have the same issue, thank you again! <3
- - VERY IMPORTANT - -
Sorry everyone, but I need to ask you to report these issues (every issue) with images so that I can collect them to present to GMK.
If you previously wrote that you have issues but without images, please post images. Spam the thread - I need everyones feedback on this if we want to try to have it remedied.
- - ALSO IMPORTANT - -
If you DON'T have issues that everyone is having (check images in the thread to know what to look for), please post the images of the correct keys (Enter for example)
Thank you, please assist me in this!
My set has the same inconsistencies as previously reported. Additionally, it looks like the legending on the caps lock keys that have the LED window are printed or dye-subbed? The quality is quite poor and for the BoW you can see it's very hazy/not sharp. On the WoB it is far from as white and would be very noticeable compared to the doubleshot legends.
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We, Mykeyboard and myself, have been communicating the reported issues to GMK and had a proper discussion with GMKs CEO about the quality concerns.Thanks for the follow up emir, but does that mean my set with poor (shall I even say defected?) Icon legends has no hope to be fixed? Quite dissatisfied, and I understand that this is way out of your powers as well....
He believe's that the majority of problems are within their tolerances as specified by the original Cherry specifications. Since such specifications are not public, we requested to have these specifications describing the expectations and tolerances in detail published online. We expected this to be done by now, but with the current COVID-19 situation they report to have more pressing problems that need to be addressed.
They also report that they are constantly working on improving the quality of their products and believe they already achieve better quality that the original specifications. We understand this is conflicting with the reported issues. It shows there is a clear problem between what the community, our customers are expecting and what GMK is expecting.
What does this all mean for the future and these reported issues?
If GMK publishes such documentation. vendors and customers alike can actively pursue quality issues accurately and without much doubts or confusion. This will give greater control to vendors to sort out a solution with GMK for customers who are reporting issues.
We, Mykeyboard and myself, have been communicating the reported issues to GMK and had a proper discussion with GMKs CEO about the quality concerns.Thanks for the follow up emir, but does that mean my set with poor (shall I even say defected?) Icon legends has no hope to be fixed? Quite dissatisfied, and I understand that this is way out of your powers as well....
He believe's that the majority of problems are within their tolerances as specified by the original Cherry specifications. Since such specifications are not public, we requested to have these specifications describing the expectations and tolerances in detail published online. We expected this to be done by now, but with the current COVID-19 situation they report to have more pressing problems that need to be addressed.
They also report that they are constantly working on improving the quality of their products and believe they already achieve better quality that the original specifications. We understand this is conflicting with the reported issues. It shows there is a clear problem between what the community, our customers are expecting and what GMK is expecting.
What does this all mean for the future and these reported issues?
If GMK publishes such documentation. vendors and customers alike can actively pursue quality issues accurately and without much doubts or confusion. This will give greater control to vendors to sort out a solution with GMK for customers who are reporting issues.
GB gone wrong?
We, Mykeyboard and myself, have been communicating the reported issues to GMK and had a proper discussion with GMKs CEO about the quality concerns.
He believe's that the majority of problems are within their tolerances as specified by the original Cherry specifications. Since such specifications are not public, we requested to have these specifications describing the expectations and tolerances in detail published online. We expected this to be done by now, but with the current COVID-19 situation they report to have more pressing problems that need to be addressed.
They also report that they are constantly working on improving the quality of their products and believe they already achieve better quality that the original specifications. We understand this is conflicting with the reported issues. It shows there is a clear problem between what the community, our customers are expecting and what GMK is expecting.
What does this all mean for the future and these reported issues?
If GMK publishes such documentation. vendors and customers alike can actively pursue quality issues accurately and without much doubts or confusion. This will give greater control to vendors to sort out a solution
with GMK for customers who are reporting issues.
We, Mykeyboard and myself, have been communicating the reported issues to GMK and had a proper discussion with GMKs CEO about the quality concerns.
He believe's that the majority of problems are within their tolerances as specified by the original Cherry specifications. Since such specifications are not public, we requested to have these specifications describing the expectations and tolerances in detail published online. We expected this to be done by now, but with the current COVID-19 situation they report to have more pressing problems that need to be addressed.
They also report that they are constantly working on improving the quality of their products and believe they already achieve better quality that the original specifications. We understand this is conflicting with the reported issues. It shows there is a clear problem between what the community, our customers are expecting and what GMK is expecting.
What does this all mean for the future and these reported issues?
If GMK publishes such documentation. vendors and customers alike can actively pursue quality issues accurately and without much doubts or confusion. This will give greater control to vendors to sort out a solution with GMK for customers who are reporting issues.
LOL this community will screech about anything.
Half or more of my GMK sets have these sorts of legend inconsistencies.
Cool your jets nerds. They're still the best doubleshot keycaps around.
LOL this community will screech about anything.
Half or more of my GMK sets have these sorts of legend inconsistencies.
Cool your jets nerds. They're still the best doubleshot keycaps around.
LOL this community will screech about anything.
Half or more of my GMK sets have these sorts of legend inconsistencies.
Cool your jets nerds. They're still the best doubleshot keycaps around.
3 posts
LOL this community will screech about anything.
Half or more of my GMK sets have these sorts of legend inconsistencies.
Cool your jets nerds. They're still the best doubleshot keycaps around.
Although the quality of these key caps is acceptable considering regular industrial applications & conditions (according to a very strict Cherry guidelines manual that we keep) we understand that for the hobbyist community the quality observed may not have been enough.
Through this, we would like to reinforce our special care regarding the hobbyist enthusiasts. However we would like to take this opportunity to clarify that the double shot injection molding procedures and current technologies available in the market cannot possibly yield 100% flawless, replicable and exact results for every keycap.
While we take great care of our molds and are constantly implementing process of inspections and replacements as they wear, technical variables such as temperature and pressure of our machines between runs can be controlled only to a certain extent and slightly differ between the production runs
As a result, if examined under microscope and macro lens, it is sometimes possible to observe imperfections and variations that sometimes can't be entirely extinguished. This is because our key caps are meant to be used and observed at a viewing distance of about 45 cm, which translates to normal usage conditions. This time around we understand that the variations on a couple legends didn't meet pleasing characteristics to the naked eye at close.
We are constantly researching and looking for new methods and technologies to be implemented in our facilities, as the hobbyist community is a great part of our operation. The passion and support is very much appreciated.
Thank you for your understanding.
The statement is bull****. I have so many Cherry OG keycaps (ABS doubleshots) from the 80s and 90s. All are flawless. At least they're waking up.Well put, my thoughts exactly: Production has been working fine for many years, and, let's face it, the technology is not rocket science. It seems the difficulty is to translate the superior quality into the present. And as always, the devil is in the details.
I wouldn't let them off the hook that easily. Seeing is believing.
let's face it, the technology is not rocket science.Exactly. We have such insane high tech companies in Germany who produce high tech precision stuff. And GMK is telling me, it is difficult to get a line straight on a keycap.
Hi everyone.
I come with some good news from GMK. After further reviewing the issues they have now decided to remanufacture the following keycaps and ship them to all vendors as replacements:
1.25u Shift (BoW & WoB)
1.75u Shift (BoW & WoB)
2.25u Return (BoW & WoB)
That is a total of six keycaps.
This case appears to be the tipping point to start looking for alternative sources for Cherry style keycaps. When the company making the legendary double-shot caps -so key for our hobby - fails to produce the quality that is well known since Cherry times. GMK's CEO states that the enthusiast's market is overly picky. Reluctantly, he offers to replace sub-par quality keycaps; it is time to move on and stop paying premium prices for sub-par quality keycaps.
This case appears to be the tipping point to start looking for alternative sources for Cherry style keycaps. When the company making the legendary double-shot caps -so key for our hobby - fails to produce the quality that is well known since Cherry times. GMK's CEO states that the enthusiast's market is overly picky. Reluctantly, he offers to replace sub-par quality keycaps; it is time to move on and stop paying premium prices for sub-par quality keycaps.
We're dealing with a case of a monopoly in a shortage economy. They can make fun of their customers ("microscope"), yet customers will still buy their product because they have no competition and the used prices for their stuff are higher than the retail prices.
I think their statement would look "a bit different" if they had 3-4 competitors who could supply the same product but with straight lines on enter keys.
I have so many Cherry OG keycaps (ABS doubleshots) from the 80s and 90s. All are flawless. At least they're waking up.
but this would generally indicate to me that they have been using the same tool, but it has been wearing out. The solution of re-making using the same tooling will not fix this issue; it seems only necessary to invest in new tooling to breathe new life into these icon mods.
I don't think JTK and ePBT ABS can compete. Sadly. At least this is the general consensus amongst the "deep end" of this hobby.
it is time to move on and stop paying premium prices for sub-par quality keycaps.
it is time to move on and stop paying premium prices for sub-par quality keycaps.
OK, bye. Don't let the door hit you on the way out. Hope to see you stick by your convictions and not be involved in any more GMK buys.
Look on the bright side. Assuming GMK's legendary quality returns, and keycap collecting is similar to coin collecting, there will be some wealthy hobbyists a few decades from now.
I have so many Cherry OG keycaps (ABS doubleshots) from the 80s and 90s. All are flawless. At least they're waking up.
Same here. But I wouldn't even say it's just OG Cherry, GMK has made terrific keycaps even as recent as a year and a half ago with none of the issues seen here or in Oblivion V2. I really do hope future GB creators/vendors will be proactive if these issues continue to come up with GMK sets so they get the message they might want to look into their tooling/molds.
I have so many Cherry OG keycaps (ABS doubleshots) from the 80s and 90s. All are flawless. At least they're waking up.
Same here. But I wouldn't even say it's just OG Cherry, GMK has made terrific keycaps even as recent as a year and a half ago with none of the issues seen here or in Oblivion V2. I really do hope future GB creators/vendors will be proactive if these issues continue to come up with GMK sets so they get the message they might want to look into their tooling/molds.
JTK is remaking their molds this year, so hopefully they'll fix their legends issue. The new ePBT ABS caps' legends aren't quite there, but they're also much cheap than GMK ($70 for a full set and no waiting for a GB)
Well here's the kicker - I got 3 handarbeits and they are flawless, manufactured and shipped close to simultaneously as this kit that's horrible. I don't know...
Has there been any word on when the replacement caps will ship?
Thanks for the info, man. I’ll keep my eyes peeled.Has there been any word on when the replacement caps will ship?
Nope, I'm pushing though! When they communicated that the caps will be replaced, no ETA was given.
I can't see how GMK would prioritize this when they got a lot of other sets that already are delayed from their set production slots/shipping dates.
In a perfect world, mishaps of already sent sets should've been resolved before new ones, but not much we can do but wait. Let's wait for communication and hope it's soon! :)
GMK Has shipped replacements, please contact your vendor for information on how they will proceedShow Image(https://cdn.discordapp.com/attachments/608291216345268245/723534159498313768/image0.jpg)
GMK Has shipped replacements, please contact your vendor for information on how they will proceedShow Image(https://cdn.discordapp.com/attachments/608291216345268245/723534159498313768/image0.jpg)
Oh hell yeah.
GMK Has shipped replacements, please contact your vendor for information on how they will proceedI've sent an email to cannon keys (US vendor) asking for next steps. I will post their feedback here once received.
GMK Has shipped replacements, please contact your vendor for information on how they will proceedShow Image(https://cdn.discordapp.com/attachments/608291216345268245/723534159498313768/image0.jpg)
Has anyone received the replacement set from their respective vendors yet?Yes, from mykeyboard a while ago.
I have not received anything from mykeyboard yet.Has anyone received the replacement set from their respective vendors yet?Yes, from mykeyboard a while ago.
I have not received anything from mykeyboard yet.
GMK Has shipped replacements, please contact your vendor for information on how they will proceedShow Image(https://cdn.discordapp.com/attachments/608291216345268245/723534159498313768/image0.jpg)
I sent an email directly to kbdfans regarding these fix replacement keycaps... and their response was that they are out of stock.
Uh, what?
Thanks, I contacted them and they will send me the keys :thumb:I have not received anything from mykeyboard yet.
I contacted them on their Discord Server on June 23rd and was asked to provide an order number. The package arrived a few days later.
GMK Has shipped replacements, please contact your vendor for information on how they will proceedShow Image(https://cdn.discordapp.com/attachments/608291216345268245/723534159498313768/image0.jpg)
I sent an email directly to kbdfans regarding these fix replacement keycaps... and their response was that they are out of stock.
Uh, what?
Sorry I didn't see this message. Was it resolved?
If not, please let me know (PM is OK or thread if you want to share with everyone) and I'll speak to Wei. Maybe he didn't understand he would be getting replacement keys.
Yes, from mykeyboard a while ago.Was this as a regular letter? So far I didn't receive them.
GMK Has shipped replacements, please contact your vendor for information on how they will proceedShow Image(https://cdn.discordapp.com/attachments/608291216345268245/723534159498313768/image0.jpg)
I sent an email directly to kbdfans regarding these fix replacement keycaps... and their response was that they are out of stock.
Uh, what?
Sorry I didn't see this message. Was it resolved?
If not, please let me know (PM is OK or thread if you want to share with everyone) and I'll speak to Wei. Maybe he didn't understand he would be getting replacement keys.
I think there was a case of misunderstanding as well when I tried contacting KBDFans regarding the replacement set. I can forward you the email trail if necessary.
Thanks for looking into this.
Is there any info on this from Cannonkeys? I'll probably have to give Upas a pingJust this from 6/24
Is there any info on this from Cannonkeys? I'll probably have to give Upas a pingJust this from 6/24
https://geekhack.org/index.php?topic=101664.msg2924118#msg2924118
Alright I spoke to kbdfans and they explained the situation. The reason they didn't ship replacement keys is because they don't want to offer EPacket as a shipping choice. They said EPacket may take up to 3 months and is likely to get lost in shipment, therefore they were waiting for EPacket to get stable or for the customers to order something else.
KBDFans have now made a google doc where you got two options as a customer waiting for replacement keys:
1. Have it sent with your next kbdfans order
2. Pay the shipping difference to upgrade to Fedex/DHL and have it sent to you immediately
Document:
https://docs.google.com/forms/d/1a5ndkKbOffVayYe8OhQUxLJg3r8VtG7CmkQtcFSA9Y0/viewform?hl=zh-cn&edit_requested=true
Sorry for the confusion guys I should've followed this up directly. Thank you for bringing it up so I could get it some attention.
Have a great day people! :)
Alright I spoke to kbdfans and they explained the situation. The reason they didn't ship replacement keys is because they don't want to offer EPacket as a shipping choice. They said EPacket may take up to 3 months and is likely to get lost in shipment, therefore they were waiting for EPacket to get stable or for the customers to order something else.
KBDFans have now made a google doc where you got two options as a customer waiting for replacement keys:
1. Have it sent with your next kbdfans order
2. Pay the shipping difference to upgrade to Fedex/DHL and have it sent to you immediately
Document:
https://docs.google.com/forms/d/1a5ndkKbOffVayYe8OhQUxLJg3r8VtG7CmkQtcFSA9Y0/viewform?hl=zh-cn&edit_requested=true
Sorry for the confusion guys I should've followed this up directly. Thank you for bringing it up so I could get it some attention.
Have a great day people! :)
Bummer. But...
Isn't this the risks/responsibilities/possible repercussion of being a vendor for GBs?
So that means they're holding our fixed keys hostage unless we pay them (however you look at it).
I'm sure Credit Cards/Paypal won't like the sound of that.... Sounds like this can turn into legal thing....
Hey guys,
I just heard about replacement shipping from GMK.
They shipped them along with GMK Cafe,
They didn't ask me if I'd like to pay for air express shipping... they just shipped with Cafe, so they will likely not arrive until late July.
There is no need to write into support - I am under the impression that they sent a replacement for every single kit that went out, so I will ship those out as well.
I’d like to know this as wellHey guys,
I just heard about replacement shipping from GMK.
They shipped them along with GMK Cafe,
They didn't ask me if I'd like to pay for air express shipping... they just shipped with Cafe, so they will likely not arrive until late July.
There is no need to write into support - I am under the impression that they sent a replacement for every single kit that went out, so I will ship those out as well.
Hey Upas. Any updates on the replacements? Did they in fact arrive with Cafe?
(https://uploads.tapatalk-cdn.com/20200917/ed194f0918eb560d2f95a10a1c40e50c.jpg)I’d like to know this as wellHey guys,
I just heard about replacement shipping from GMK.
They shipped them along with GMK Cafe,
They didn't ask me if I'd like to pay for air express shipping... they just shipped with Cafe, so they will likely not arrive until late July.
There is no need to write into support - I am under the impression that they sent a replacement for every single kit that went out, so I will ship those out as well.
Hey Upas. Any updates on the replacements? Did they in fact arrive with Cafe?
Something seems to have been lost in translation or miscommunication within their team, as KBDFans has been sending out whole kits and not the replacements to a couple of customers.
If this has happened to you, I am sorry and I am trying to work with kbdfans to clear up any confusion there might be of what needs to be sent out.
You can send me your order number in private if you got sent a whole new kit and not the replacements and I will forward it directly. Sorry again!
CannonKeys is covering the cost of shipping, unless you opt-in to pay the cost of shipping.
GMK is not refunding us for the cost of shipping.
So I unblocked upas and DMd him after some complaints in my discord, got no reply - but at least it seems like he read it and decided to Email everyone, cool! :thumb:
BTW:QuoteCannonKeys is covering the cost of shipping, unless you opt-in to pay the cost of shipping.
GMK is not refunding us for the cost of shipping.
This is on cannonkeys, GMK has refunded vendors for shipping costs (retroactively) after GMK made mistakes.
If he is as bad as communicating with gmk as he is in past gbs, where he collected money and then left people hanging, then it doesn't surprise me that he didn't manage to get refunds for shipping costs.
I personally wouldn't reward him omitting shipping this out for close to two months and paying shippingfees in his place as a result of his incompetence, but this is up to everyone to decide for themselves. Hope it gets out to everyone waiting soon!
So I unblocked upas and DMd him after some complaints in my discord, got no reply - but at least it seems like he read it and decided to Email everyone, cool! :thumb:
BTW:QuoteCannonKeys is covering the cost of shipping, unless you opt-in to pay the cost of shipping.
GMK is not refunding us for the cost of shipping.
This is on cannonkeys, GMK has refunded vendors for shipping costs (retroactively) after GMK made mistakes.
If he is as bad as communicating with gmk as he is in past gbs, where he collected money and then left people hanging, then it doesn't surprise me that he didn't manage to get refunds for shipping costs.
I personally wouldn't reward him omitting shipping this out for close to two months and paying shippingfees in his place as a result of his incompetence, but this is up to everyone to decide for themselves. Hope it gets out to everyone waiting soon!
We do feel bad that it took this long to get the replacements out - but please understand, this was an unexpected occurrence. To give you some insight, we are careful with the group buys we run and try to ensure that group buy items do not all arrive at the same time. We did not plan for the capacity to ship this out when scheduling group buys, as no one knew this would be necessary. COVID also threw a wrench in our timelines, so we got to a point where we had a lot of projects lined up to go out all at once. Those using the original GMK WoB/BoW caps could still fill out their boards, so we made the choice to prioritize the GBs that had already been subject to many delays and hadn't shipped at all yet.
We are also sitting on existing restocks of items. From a business perspective, this is far from ideal. We'd love to sell those ASAP and recoup the money we spent to buy the stock. But again, we made the choice to prioritize existing obligations, such as replacement WoB/BoW keycaps.
The email about replacements that we sent was written and scheduled earlier this week, prior to Emir's DMs to me - I want to make it clear that he had nothing to do with the email going out. This was based on our current schedule taking into account our office move, and current capacity.
While Emir did DM me, I chose not to respond. Despite constantly accusing others of not communicating well, Emir's communication has been anything but professional. My perspective is that our responsibility at this point is to our customers. Emir was paid in full shortly after the GB ended, before the kits shipped, so we have taken care of our obligation to him. In the past Emir has told me verbatim, "You can **** off now," and has had a generally negative disposition. Responding to him is not something I believed was necessary or productive given past interactions I've had with him.
I don't know what Emir is talking about when he says we've collected money and then left people hanging. Every GB we've run thus far has been successful, and to my knowledge we've taken care of everyone who has had issues. We answer any support tickets sent to support@cannonkeys.com within a few business days, and are also responsive on our public discord (our mods also help provide information in that channel). If anyone feels like we have left people hanging, please let me know with specifics, I'd be glad to discuss that and make improvements.
As to communications with GMK - we have talked to GMK about this extensively. As shown above in the thread, KBDFans is charging shipping fees, and that's because GMK will not refund us. From their point of view, they are replacing these keycaps out of good will, not because they necessarily believe they did not meet their own internal quality bar. And as such, they are not refunding the shipping fees.
We are not requiring anyone to pay shipping. If, out of the kindness of your heart, you would like to help out with them, we greatly appreciate that!
And we are always open to feedback! If anyone has ever had a bad experience with us or suggestions for improvement, please let use know via support@cannonkeys.com or in our discord (http://discord.gg/gAy6sqp)!
Well he gave the ship dates, so two weeks falls in line with this. Also, as a project manager, it’s normal to see a deadline. It’s very human to drag things out if there isn’t one.So I unblocked upas and DMd him after some complaints in my discord, got no reply - but at least it seems like he read it and decided to Email everyone, cool! :thumb:
BTW:QuoteCannonKeys is covering the cost of shipping, unless you opt-in to pay the cost of shipping.
GMK is not refunding us for the cost of shipping.
This is on cannonkeys, GMK has refunded vendors for shipping costs (retroactively) after GMK made mistakes.
If he is as bad as communicating with gmk as he is in past gbs, where he collected money and then left people hanging, then it doesn't surprise me that he didn't manage to get refunds for shipping costs.
I personally wouldn't reward him omitting shipping this out for close to two months and paying shippingfees in his place as a result of his incompetence, but this is up to everyone to decide for themselves. Hope it gets out to everyone waiting soon!
We do feel bad that it took this long to get the replacements out - but please understand, this was an unexpected occurrence. To give you some insight, we are careful with the group buys we run and try to ensure that group buy items do not all arrive at the same time. We did not plan for the capacity to ship this out when scheduling group buys, as no one knew this would be necessary. COVID also threw a wrench in our timelines, so we got to a point where we had a lot of projects lined up to go out all at once. Those using the original GMK WoB/BoW caps could still fill out their boards, so we made the choice to prioritize the GBs that had already been subject to many delays and hadn't shipped at all yet.
We are also sitting on existing restocks of items. From a business perspective, this is far from ideal. We'd love to sell those ASAP and recoup the money we spent to buy the stock. But again, we made the choice to prioritize existing obligations, such as replacement WoB/BoW keycaps.
The email about replacements that we sent was written and scheduled earlier this week, prior to Emir's DMs to me - I want to make it clear that he had nothing to do with the email going out. This was based on our current schedule taking into account our office move, and current capacity.
While Emir did DM me, I chose not to respond. Despite constantly accusing others of not communicating well, Emir's communication has been anything but professional. My perspective is that our responsibility at this point is to our customers. Emir was paid in full shortly after the GB ended, before the kits shipped, so we have taken care of our obligation to him. In the past Emir has told me verbatim, "You can **** off now," and has had a generally negative disposition. Responding to him is not something I believed was necessary or productive given past interactions I've had with him.
I don't know what Emir is talking about when he says we've collected money and then left people hanging. Every GB we've run thus far has been successful, and to my knowledge we've taken care of everyone who has had issues. We answer any support tickets sent to support@cannonkeys.com within a few business days, and are also responsive on our public discord (our mods also help provide information in that channel). If anyone feels like we have left people hanging, please let me know with specifics, I'd be glad to discuss that and make improvements.
As to communications with GMK - we have talked to GMK about this extensively. As shown above in the thread, KBDFans is charging shipping fees, and that's because GMK will not refund us. From their point of view, they are replacing these keycaps out of good will, not because they necessarily believe they did not meet their own internal quality bar. And as such, they are not refunding the shipping fees.
We are not requiring anyone to pay shipping. If, out of the kindness of your heart, you would like to help out with them, we greatly appreciate that!
And we are always open to feedback! If anyone has ever had a bad experience with us or suggestions for improvement, please let use know via support@cannonkeys.com or in our discord (http://discord.gg/gAy6sqp)!
I will take your word that the replacements were on deck, and I have no problem paying for shipping. I also appreciate the uncertainty and logistics of owning and operating a business. The only issue that I had was in terms of readily available information. The last update I could find on any platform was on this thread which basically said they will be arriving in late July and will be shipped out to the customers on record, no support ticket needed. Not knowing what you have going on in terms of order fulfillment, it seemed that enough time had past without receiving the replacements to start poking around a bit. After a post in this thread, a dm here, a post on your discord server, and a personal dm there, I had no answer from you or your company.
I did turn to Emir to inquire as I had no other options. I don't know either of you at all personally and have no footing for a judgement of character, but from what I've read, I know Emir cares about his customers and the consumer in general, and I have had no issues with Cannon Keys otherwise. Beyond that, I can't interject on the fallout between you two.
I think this could have been avoided altogether if this kit had a spot on your keyset update channel in discord which is extremely helpful (in fact I don't remember it having it's own channel like all the other keysets, but I could be mistaken or it ran before you started them). I think the update channel(s)/update page on the site is the way to go (as you have already surmised and implemented) as discord is a nightmare to really find the info you need (while dodging the childrens' meme cannons), email newsletters aren't always kept after reading, and info could be spread across multiple message boards. My only criticism for the consolidated updates I whether it contains the latest info. For example, KAT Eternal's last update was from 8/27 referencing the spacebar issue, yet on Minterly's discord, there was a 9/11 update that Keyreative missed making some caps in a few kits and had to replace those alongside the spacebars. Now, I don't know if she if privy to info that Cannon Keys is not (or before other parties, or if it's her obligation to tell vendors -- I have no idea how this works) so I'm not slinging accusations, but it would be nice to go to once source for those updates.
Ultimately, I'm glad that these are shipping out soon, and that you guys are generously taking the hit on shipping for those that don't feel inclined to pay, I just wish I knew what was going on from the get go and could rely on getting answers from any of the channels that I employed. The only head scratcher I'm left with is why do people only have 2 weeks to "claim" the replacements that they are owed?
Can I claim my replacement kit via Canon keys if I placed my order via kbdfans?
Something seems to have been lost in translation or miscommunication within their team, as KBDFans has been sending out whole kits and not the replacements to a couple of customers.
If this has happened to you, I am sorry and I am trying to work with kbdfans to clear up any confusion there might be of what needs to be sent out.
You can send me your order number in private if you got sent a whole new kit and not the replacements and I will forward it directly. Sorry again!
I filled out the form as soon as you posted it. I just got a delivery from KBDFans and it didn't have the replacements. I'll DM you
Something seems to have been lost in translation or miscommunication within their team, as KBDFans has been sending out whole kits and not the replacements to a couple of customers.
If this has happened to you, I am sorry and I am trying to work with kbdfans to clear up any confusion there might be of what needs to be sent out.
You can send me your order number in private if you got sent a whole new kit and not the replacements and I will forward it directly. Sorry again!
I filled out the form as soon as you posted it. I just got a delivery from KBDFans and it didn't have the replacements. I'll DM you
I have same issue with KBDFans, no replacements delivered with next order.
- Filled out the form when it was posted, opted in for replacements with next order.
- Placed a new order some week ago
- Included also note with the order regarding replacements and my previous order number.
- No replacements included.
Emir, could you check with KBDFans if there is still some miscommunication?
Oh, damn, I just saw this now. I'm sorry to have missed it. Is there a chance to start it again?
Oh, damn, I just saw this now. I'm sorry to have missed it. Is there a chance to start it again?
I second this. Any chance to re run this? Thanks.
If you truly want us to be an icon kit, here is the escape icon as I just learned ;D
(Attachment Link)
If you truly want us to be an icon kit, here is the escape icon as I just learned ;D
(Attachment Link)
Are there any plans for a 2nd GB of this? Any plans for bring it back to life?There was a set that had icon mods but only for WoB (https://geekhack.org/index.php?topic=114783) :} I believe it's still on preorder for some vendors.