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geekhack Marketplace => Vendor Forums => Signature Plastics / PimpMyKeyboard => Topic started by: SPLady on Sat, 17 January 2015, 19:40:04

Title: Massdrop Granite Replacements
Post by: SPLady on Sat, 17 January 2015, 19:40:04: On January 7th we were informed by Massdrop that there were several Granite sets needing replacement keys. After reviewing our samples, we noticed that the International set had some artwork errors resulting in two mirrored image keys as well as an entire row of keys missing. Also, the ‘FN’ key on the Text Modifier set was printed as a single space key and should have been a 1.25. Massdrop also mentioned that there were cosmetic issues with other keys and those needed to be replaced as well.

We are prepared to manufacture all those keys and ship to Massdrop for distribution. However, we have not been able to get information from Massdrop on which specific keys need replacing for cosmetic reasons. Unfortunately, the last communication we had with them was on January 9th in spite of numerous attempts to contact them. Our plan is to process and ship all the replacement keys to them at one time.

As soon as we hear from Massdrop we will proceed. We sincerely apologize for the inconvenience this has caused and hope to get these keys shipped out as soon as possible. Unfortunately we do not have access to Massdrop’s mailing list so we are unable to ship these keys directly to their customers. Thank you for your patience and understanding.
Title: Re: Massdrop Granite Replacements
Post by: Data on Sun, 18 January 2015, 19:48:32: Thanks for the update. I'm sure several of us can make sure Massdrop sees this and confirms the needed information with you ASAP.

We'll light a fire under them. :)
Title: Re: Massdrop Granite Replacements
Post by: ideus on Sun, 18 January 2015, 20:09:18: Quote from: Data on Sun, 18 January 2015, 19:48:32
Thanks for the update. I'm sure several of us can make sure Massdrop sees this and confirms the needed information with you ASAP.

We'll light a fire under them. :)

ASAP in the Massdrop world means like a month, or so. :))
Title: Re: Massdrop Granite Replacements
Post by: HoffmanMyster on Sun, 18 January 2015, 23:30:20: Thanks for the communication! I knew SP would keep on top of this. :thumb:
Title: Re: Massdrop Granite Replacements
Post by: azhdar on Mon, 19 January 2015, 11:10:39: Hopefully this will get sorted out quickly .
Title: Re: Massdrop Granite Replacements
Post by: tyvar1 on Tue, 20 January 2015, 11:25:08: Thank you for the information.

I just mailed massdrop about this problems. i hope i will get some more keys sooner or later :) :thumb:
Title: Re: Massdrop Granite Replacements
Post by: _robban on Wed, 21 January 2015, 12:43:11: For me the missing row is in the International kit, DE, ES, FI, FR, IT, NO, SW, UK

(http://www.impero.org/tech/keyboard/granite/Foto%202015-01-21%2019%2033%2000.jpg)

and the caps with cosmetic errors in same kit

(http://www.impero.org/tech/keyboard/granite/Foto%202015-01-21%2019%2033%2010.jpg)

Have sent email to Massdrop about this but ... yeah ... soon is a word that can describe an certain amount of time very different for different people ;)
Title: Re: Massdrop Granite Replacements
Post by: SPLady on Thu, 22 January 2015, 16:30:18: Just an update - We have heard from Massdrop and are sending replacements out ASAP. We don't expect to have any communication issues in the future - thanks for all your support!
Title: Re: Massdrop Granite Replacements
Post by: Data on Fri, 23 January 2015, 08:05:48: Glad to hear it. :thumb:
Title: Re: Massdrop Granite Replacements
Post by: azhdar on Tue, 27 January 2015, 01:10:54: It's happening guys , check your mail :
http://i.imgur.com/AKFuHqE.png
Title: Re: Massdrop Granite Replacements
Post by: Krytone on Mon, 02 February 2015, 09:41:40: Quote from: azhdar on Tue, 27 January 2015, 01:10:54
It's happening guys , check your mail :
http://i.imgur.com/AKFuHqE.png

Wow, if i didnt see your post, i wont be able to see their reply. So many emails coming to my yahoo.

Thanks mate!
Title: Re: Massdrop Granite Replacements
Post by: azhdar on Mon, 09 February 2015, 11:05:23: I got told a MassDrop Package arrived at my place, I'm not expecting anything else, so I guess It's finally here !