I should be getting the tracking number from the factory today. I'll post it as soon as I have it in hand. To go through what I had briefly said on discord yesterday:
1) On the Candykeys side, I've emailed them and given them the contact for the factory yesterday. They will be arranging pickup on their own. They do not have case hardware yet as it was originally supposed to be provided by KP. I will be sending them the specs for the hardware. If needed, I will help them with hardware sourcing as generic hardware will cause interference between the PCB and case. Hardware is stuff that can be found through mcmaster though I am not sure if they have something like that in Europe.
2) For orders on my side, I have gotten them to finally ship to me. I have everything on hand and should be able to start shipping keyboards out as soon as I get them. I'll get through this as quickly as I can but I expect it will be about two or three weeks from the day I receive the package.
3) What the cases were waiting on was the packaging to ship the units from the factory to me and CK. They wanted to use cardboard boxes at first and wrap the items in foam but I didn't think that'd be enough so I opted for wood crates. On my end, I was also trying to explain that they couldn't mark the entire crate as a $10 gift. Due to the wait time between responses from the factory, this has taken quite a while.
4) The acrylic diffuser should have been bundled with the bent steel plates. They were made in the same factory as all of the laser cut items (bent steel plates, alu plates, steel plates, etc...). From what I can see, CK never received the acrylic diffuser for some reason. The rep at the factory which did those has moved on to another place but I'll reach out to them and see if they know anything about the situation.
Once again, for those waiting, I will update with a tracking number and post it here once I have it from the rep. Will be using fedex int'l economy which is about a week from CN to me. CK will be handling shipping themselves between them and the factory rep.
If you want anything cleared up, feel free to ping me to ask me anything. I'll do my best to answer and get back in a more timely manner.