K guys, Catweewee, Juahenza, Codywanks, Yuktsi, et al. Please read the following in full:
I'm actually inclined to believe you that the polycarbonate bottoms shipped uncracked. I haven't done my own testing yet, but I wouldn't be surprised if it takes an enormous amount of torque to crack the polycarbonate. So much that you'd have to be actively trying to over torque the screws. Again, haven't done my own testing yet, but I could easily see this being the case.
I'd like to think that would put to rest the accusations that I overtightened the screws as well. Especially considering the base came with the foot attached, so I had no reason to even touch the screws at all until after I noticed the cracking.
I also did nothing else that could have possibly caused those cracks. For example, if I dropped the keyboard on a hard surface, likely there would be additional visible damage to almost every part: The foot, the aluminum case, the polycarbonate. And I'm talking dents, gashes, dings, not just cracks necessarily. On request, I will take pictures/video of every square inch of the parts I received to show you that there is no such damage to my keyboard.
This means that, in all likelihood, whatever caused the polycarbonate to crack didn't happen on my end, and didn't happen on your end, and probably happened in transit.
However, it's highly likely that what caused the cracks, possibly thermal expansion/contraction, was a function of how the keyboard was shipped, i.e. with the foot attached to the polycarbonate. I don't know which of you chose to ship the keyboard this way, but I had no say in the process. Another possibility is that, if it was taken out of the box for inspection, maybe the person inspecting it dropped it. But, again, you'd expect visible impact damage to the keyboard body and I don't see any.
Thus, I think it's fair to say that you are responsible for the damage, and responsible for replacing the part. Basically, until the keyboard is out of the box and in my hands, its condition is your responsibility.
Fundamentally, I received a damaged keyboard, and need to get the damaged parts replaced. When I chose to buy this keyboard, I put my trust in you, the group by leaders. Please don't betray that trust.
And, for I hope the last time, if I had caused this damage, I wouldn't be here asking for a replacement polycarbonate bottom, I would be here asking if I could buy a replacement.
Finally, I frankly don't care that some of the Exents didn't get cracked in transit. **** how I wish that were the case with me. But this is how mine arrived, apparently I'm not an entirely isolated case, so obviously there is some percentage of Exents that are fine on delivery, and some that aren't.
Also, I've continued tinkering with the PCB and have I think verified that, quite literally, every single LED is DOA. My plan is to simply replace them, and this brings me to my updated set of requests:
Juahenza, Yuktsi, etc:
- My PCB was delivered with no functional LEDs. Either replace the PCB, or reimburse me between 10$ and 15$ for replacement LED modules (18xWS8212b). I'll get an exact amount, in the form of receipts/confirmation emails, once I've ordered them.
- My polycarbonate bottom was delivered cracked. I cannot fix this part myself, and so it must be replaced. Again, I don't need a replacement foot, so please don't send the base with anything attached to it. I don't want a repeat cracked bottom. I will also, this time, film opening the package when I receive it.
Thanks.