Hi everyone,
I'm having an issue with the right shift key of my Unicomp Model M (Made in 2006) keyboard. Please see the following two videos of the issue I'm having;
I made a quick search on the internet and I just realized that I'm not the only one who is having this issue:
Also, I saw another one who is having that issue in the comments of the one (
- Typing Demo XL - IBM buckling springs (Unicomp Model M) (ASMR)) of the videos of Chyrosran22

And, an original IBM Model M (SSK) :
I reported that issue to the Unicomp support line. Then they requested that removing the key and taking pictures of the board side and the bottom side of the key. They told me that they need to be sure if the insert is missing or not. I recorded the videos at the beginning of this post and shared those videos with them more than 10 days ago. Since the time I shared the videos, they've lapsed into silence. There is no response from Unicomp any longer.
Although I write comments asking for any response several times on the ticket but no, nobody is answering the ticket anymore. This is irritating and tiresome behavior. I prefer that they would say something, positive or negative!.
Not responding at all is really irritating!
Anyway, as you can see in the videos, smaller keys such as backspace (2U), ANSI enter key (2.25U), etc don't have this issue.
I suspect that this is a design fault. So, the length of the right shift key as 2.75U is too long to be stabilized with a kind of plastic insert stabilizer to be used.
If the key is longer than ~2.25U then the wire stabilizer would be better instead of the plastic insert stabilizer I think.
I'm wondering if anybody had that kind of issue on Unicomp buckling spring keyboards?
Or any kind of comment will be appreciated.
Thank you so much in advance.