I wanted to follow up to this fiasco of a sale and my tale of woe.
Everyone by now knows of all the issues this sale had... overtaxing the credit card processors, stretching the sale over 3 spread out days instead of just the 1 as a result; limiting orders.. cancelling orders, etc..
Well I thought I dodged those bullet. I was one of the very lucky few who was able to place my order within the first 30 seconds of the sale opening. I was able to get through the OceanPay nonsense, and my order was confirmed and I received the confirmation email at :02 after the sale opened. (email header below)
MIME-Version: 1.0
Date: Fri, 22 Jan 2021 23:02:01 +0000
Subject: Order #popkeyboard-1037 confirmed
X-Courier-AMap: REDACTED
X-Courier-RC: 1
From: "popkeyboard" <manager@popkeyboard.com>
Message-ID: <E1020004-165CB041DD995C74-DDA5E92F@shopify.com>
I ordered 1 yellow and 1 "blurple" keyboard for my wife and myself and the order limit was communicated to be 2...
Fast forward to today 2/5. I receive an email that my order was out of stock and that I could either cancel my order or accept a white instead. I responded to the email asking which color was out of stock (it wasn't communicated) and that it shouldn't be possible for an order completed in the first minute of the sale to have a color out of stock.
The response to that was
stunning. Not only was yellow out of stock, but so was "blurple". Below is the response sent to me from popkeyboard:
As the freight is about to be suspended, we carry out the loading according to the country/region. When your order is being packed, the yellow and blue are out of stock. Now only white is left.
....they fulfilled orders NOT by ordering sequence... NOT by confirmation of order... but by which regions were shipped to first. That is unacceptable, imho.
I suggest everyone take note and excercise extreme caution when ordering from OwlLab or PopKeyboards in the future.(x-posted to reddit)