Hi Peeps,
Just thought I would drop a message here as reddit private inbox really sucks .... If you prefer to go discord, you can give me a hello at Insomnium#7656 as well
Anyway, Firstly, I'm not JHoang, so please don't think I'm his clone haha, as far as I know, JHoang and his buddy disappeared from the local community way before I joined and met Kuang2 sometimes around 2018.
Secondly, while I understand with all that happened, trust is not something that's easy to be given out, and I would totally feel the same if I'm in your position, but I kindly ask you to trust that I'm trying my best to have some closure to this project, so that Kuang2 name can be freed from this project.
Back to the topic at hand, I have discussed with Kuang2, and he and I both agreed to work together and try to ship the remaining orders that are yet to be fulfilled. Please understand that a long time has passed, and as I explained on reddit, Kuang2 does not have the record list of orders from JHoang, as Kuang is not the group buy runner. The keyboards have been sitting on his warehouse for a long time, so to ship it, he will need to check the condition of the boards, do some cleaning, and find all the extra parts (if applicable) to your orders, and then we need to buffer for communication time between I - Kuang2 - You as I do not live in Vietnam, hence it will take some time for the board to be shipped out. With that in mind, this is how we propose to move forward:
1. We will prioritize those that have paid shipping to Kuang2 first, so please provide me with the following information: Order ID, Color Option, Current Address and screenshot for order payment and shipping payment via geekhack/reddit/discord pm. Picture of your invoice's email is fine as well.
2. If you have not pay for shipping, we will handle your order after we finished resolving those that already paid for shipping.
3. As I mentioned previously, due to Kuang2 not having the record list of orders, so he has no way of knowing who has paid or has refunded, so he is not in the position to know or prevent anyone who has refunded yet still want to claim his spot in this project, leading to a missing unit for someone else who did not claim refund. In this situation, to us, it's going to be a he said she said situation, where from our side, we claim that we had never sold off/flip a board from the existing stock, while from the customers side, you can claim that you had never demanded a refund. So I would ask everyone to operate in a trust basis, where we will keep a record of those we have fulfilled the boards from this point onward, and if there is any dispute from missing order, I will direct the dispute to everyone who has received your boards to try and look for your order there ...
4. We guaranteed that you will receive a complete TKL kit, which includes a case, plate and PCB. For those that have paid for extra options, we will handle it on case by case basis, and priority will be given to those that have documented proof.
If you have any questions, feel free to dm me through reddit/gh or discord. I'm happy to help