I paid for extra option to have speedier shipment. So I hope Matias keyboard company will expedite my order than for compared to those who did not pay the extra for speedy shipmentLOL! Nice try but obviously the shipment option will not get you ahead of the queue, only faster shipping.
I should have grabbed you guys some from the warehouse yesterday hah.
After seeing them in person, they are all awesome boards.
I paid for extra option to have speedier shipment. So I hope Matias keyboard company will expedite my order than for compared to those who did not pay the extra for speedy shipmentLOL! Nice try but obviously the shipment option will not get you ahead of the queue, only faster shipping.
Nice try? Matias staff read these forums, I expect them to take customer feedback seriously. I paid for a PRE-ORDERED item. It was purchased within 24 hours after they officially announced the sale, and I opted to for the cost of speedier shipment. I expect my product reach me before those who did not pay for the cost of speedier shipment. No?
Pyrolistical said his mini TP came in, but going by his comments I have to wonder if the delay is due to quality problems Matias discovered in the first batch.I can accept that.
I agree. If it is a quality problem i think i can accept that. However, i wonder what kind of quality problem it would be considering that some people already got theirs. I just want them to be honest if it was a quality problem like WASD keyboards were about their delay. Also, i resent how Matias takes our money so quickly and i feel that now i am being jerked around a bit. If i get this keyboard in March with no problems then all will be forgiven. :D
If i get this keyboard in March with no problems then all will be forgiven. :Dpay in january, get product in march. just like group buys, lol
Very sorry for the delay. We were pretty overwhelmed with the number over orders we got for them -- which is good and bad.
Very sorry for the delay. We were pretty overwhelmed with the number over orders we got for them -- which is good and bad.
I was informed by one of your customer service officers (not revealing the name) in early February, that the delay was due to China staff workers returning home for the Chinese New Year holidays. In China, the CNY festival and holidays last about 2 weeks total. So they would probably have only returned back to work in Taiwan, the last week of February. So the delay is due to factory workers returning home for a very long holiday!
Still haven't heard from Matias and they said i would be getting it before the end of March. It's now going in the third week of March. Not too happy... :mad:
Still haven't heard from Matias and they said i would be getting it before the end of March. It's now going in the third week of March. Not too happy... :mad:lol i almost forgot i ordered the board
The stock is now arriving and your particular order will be shipped before
the end of this week.
dear matias,
next time it would be nice if you found a way to notify your customers about that their orders were shipped.
I emailed and asked when mine would be delivered and they said end of may, I replied that i thought their lack of customer followup was pretty inconsiderate and asked if they intended to deliver it at all. matias.ca reply was, sorry for the production delays, your order has been cancelled and you will be getting a refund. I never asked for a refund.
I think they should be more concerned with their own customer service policy, which they assumedly do have control over and less with apologising for parts delays that they do not control.
So now I don't have a mini quiet pro to bring to the April meetup, and won't likely have one in the foreseeable future as they cancelled my order without asking.
WTH
matias, if you are actually reading forums.. keep your customers informed of their order status, treat them as friends instead of making them feel like shills that are not worth the time of day to talk to. Customers that actually want to do business with you but instead get ignored and passed over. Don't make promises like 'be the first to get' when you don't intend to follow up. And when people review your products and say favourable things about them and your company, don't expect them to pretend that crappy service, sloppy production planning, shoddy customer service and unexpected early early collection will get any type of positive press. Exactly the opposite.
I prefer to buy from a company because I expect professional service, considerate policy and accountability for the product. That's why I generally don't seek group buys, but I can say that the forum group buys that I HAVE participated in have been a far better experience than the dismal conduct of the Matias keyboard company.
A dissapointed ex-customer.
This is so strange. When the Quiet Pro first launched, everything went quite smoothly... I wonder what happened.
OK, it's May... Will Minis ordered now arrive this month???
OK, it's May... Will Minis ordered now arrive this month???
Matias, can you please answer this question.
@Matias - have a look at my signature... This is driving me nuts.
Are you shipping Canadian orders from a Canadian location?
Cauz last email I got from sales support told me I will now get my board in June.
Are all warranty requests handled/shipped from Canada/US?
I live in Australia, and I've just received my Quiet Pro (PC) from ThinkGeek, but it seems to have a hardware issue (middle set of keys is registering multiple keystrokes). Obviously sending the item back to the US (and, subsequently, waiting for a fixed/replacement unit to be sent back to Australia) is going to take a few weeks. Can the warranty replacement be settled out of your Taiwan distributor? Would really like to start using my new keyboard at work :)
Thanks a lot!
Really looking forward to using this keyboard, really nice to type on and very quiet. Thanks for the fast response.
also when is the next shipment of mini's coming in? thanks!
Are you gonna be sending any Matias Mini Quiet Pro with UK layout to that Keyboard Company in the UK or can I buy one from you direct.
Has Edgar been kidnapped by Chinese workers?
:rolleyes:
Has Edgar been kidnapped by Chinese workers?
:rolleyes:
:) Good timing on your post...
I'm back from China and just getting back into the swing of things. We're on track to finish production of the Mini Quiet Pro and Mini Tactile Pro this month. Really looking forward to shipping those out!
Has Edgar been kidnapped by Chinese workers?
:rolleyes:
:) Good timing on your post...
I'm back from China and just getting back into the swing of things. We're on track to finish production of the Mini Quiet Pro and Mini Tactile Pro this month. Really looking forward to shipping those out!
When I finally get my Mini QP I'll be tempted to look at the keys and shout, "So that's what hens teeth look like!!!"Show Image(http://www.doctorramey.com/wp-content/uploads/2012/06/hens_teeth.jpg)
^
I'm Mini Quiet Proless
^
I'm Mini Quiet Proless
Not for long... :-)
I'm happy to report that production is finished, and the keyboards are in flight now. We'll ship them out as soon as they arrive.
Thanks to everyone who patiently waited -- and extra thanks to those who impatiently waited!
Matias,
Already have a full-size SilentPro (PC). Want to order a Mini. Live in Israel... If I ordered now, would keyboard ship immediately?
(Note: My full-size SilenPro shipped from Taiwan.)
sweet, cant wait to get my mini!
sweet, cant wait to get my mini!
Thanks!
We're relieved to finally have them, and eager to send them out...
sweet, cant wait to get my mini!
Thanks!
We're relieved to finally have them, and eager to send them out...
When will they get shipped to US customers?
sweet, cant wait to get my mini!
Thanks!
We're relieved to finally have them, and eager to send them out...
When will they get shipped to US customers?
OMG - I just received an email from Barb at Matias containing an actual Tracking Number!
The thing is IN THA MAIL. I finally see the light :-)
I haven't received any email notification. :(
OMG - I just received an email from Barb at Matias containing an actual Tracking Number!
The thing is IN THA MAIL. I finally see the light :-)
please! post pics and your thoughts and impressions when you receive it.
Elvis QP has landed!!!
Elvis QP has landed!!!
Are you in the US? What carrier was used?
Are you in the US? What carrier was used?
Fit and finish is perfect. Keys are lining up nicely with very little height variation.
Fit and finish is perfect. Keys are lining up nicely with very little height variation.
I should point out that (unlike the Quiet Pro) the Mini Quiet Pro case is NOT painted. It is injected black polycarbonate, so it's much less prone to fingerprints.
Fit and finish is perfect. Keys are lining up nicely with very little height variation.
I should point out that (unlike the Quiet Pro) the Mini Quiet Pro case is NOT painted. It is injected black polycarbonate, so it's much less prone to fingerprints.
Interesting - Polycarbonate, hmmm - means more scratch resistant as well, isn't it?
As for the spacebar top surface porosity, is it an hallucination or it is rougher than the fullsize QP?
Compared to ABS, it's much more scratch resistant, and about 50% more expensive. I believe we are the only company making mechanical keyboards using Polycarbonate. Everybody else uses cheaper ABS and paints it.QuoteAs for the spacebar top surface porosity, is it an hallucination or it is rougher than the fullsize QP?
I never noticed before, but it looks like the grain of the texture is a little bigger.
BucklingSpring... How about a closeup photo of your Mini so we can all see what you are talking about.There :p
BucklingSpring... How about a closeup photo of your Mini so we can all see what you are talking about.There :p
(Attachment Link)
I agree. Definitely a difference between this spacebar finish and that of my full-size QuietPro. Thanks.