[GB] "Hack'd by Geeks" Keyset - Full Contour SA (Shipping Corrections)

[BunnyLake]

I'm still missing a Hack'd set purchased back in March of 2015, any help please?  I placed a support ticket quite a long time ago, with no updates.

Cheers

are you the guy who ordered 2 sets and received one

sorry im terrible with names

if so

shoot me your current address please sir via pm

[iamtootallforthis]

Bunny,

Any idea on replacement keys and a time line for them?

[gogged]

Bunny,

Any idea on replacement keys and a time line for them?

Support page is now up on ctrlalt.io for those of you missing keys.

[BunnyLake]

Bunny,

Any idea on replacement keys and a time line for them?

got your support request thanks

ill leave it up 2 weeks for people to submit and then ill get them ordered

[iamtootallforthis]

Bunny,

Any idea on replacement keys and a time line for them?

got your support request thanks

ill leave it up 2 weeks for people to submit and then ill get them ordered

Awesome thanks!

[dcormier]

Bunny,

Any idea on replacement keys and a time line for them?

got your support request thanks

ill leave it up 2 weeks for people to submit and then ill get them ordered

Does everyone who's already sent in you info need to open another support request? I didn't get a notice or anything...

[iamtootallforthis]

Bunny,

Any idea on replacement keys and a time line for them?

got your support request thanks

ill leave it up 2 weeks for people to submit and then ill get them ordered

Does everyone who's already sent in you info need to open another support request? I didn't get a notice or anything...

Yeah send them a support request on the site for your damaged caps.

[BunnyLake]

It would be helpful to us if you could so we can keep it all in one place

[dcormier]

It would be helpful to us if you could so we can keep it all in one place

You should probably send a notice to people, or something. Not everyone's going to see this. I'd contacted you about my missing keys before, been assured that it was going to be taken care of, and now find that that was not accurate.

I'm not trying to give you a hard time, just making sure you're aware that this is the sort of thing that will anger even patient customers so that you might proactively do something about it.

[dcormier]

It would be helpful to us if you could so we can keep it all in one place

Also, the contact form doesn't seem to actually work. It just sits there, at "Sending...". Checking the console I see that there was a server side error ("the server responded with a status of 500 (Internal Server Error)") when it tried to submit.

[inanis]

Bunny/Cody -

Do you know when shipping of Hack'd might continue? I'm waiting on my set.

Thanks.

[BunnyLake]

Bunny/Cody -

Do you know when shipping of Hack'd might continue? I'm waiting on my set.

Thanks.

im working on the last couple now, need to unpack em from my move

went through  a complete set for unisyptical and user 18 this week

just a couple more to sort

[inanis]

Bunny/Cody -

Do you know when shipping of Hack'd might continue? I'm waiting on my set.

Thanks.

im working on the last couple now, need to unpack em from my move

went through  a complete set for unisyptical and user 18 this week

just a couple more to sort

I was under the impression that Hack'd was with Cody and already sorted since it was supposed to be shipped with my HF order. It doesn't seem like that would have ever been possible if the sets are still with you.

[BunnyLake]

Bunny/Cody -

Do you know when shipping of Hack'd might continue? I'm waiting on my set.

Thanks.

im working on the last couple now, need to unpack em from my move

went through  a complete set for unisyptical and user 18 this week

just a couple more to sort

I was under the impression that Hack'd was with Cody and already sorted since it was supposed to be shipped with my HF order. It doesn't seem like that would have ever been possible if the sets are still with you.

cody was short a handful of sets after doing some replacements etc, i however still had some on hand, but as the buy was before i moved, they were still packed away, as we have just got around to the end of hyper, the issue has just come up so ive been sorting it this week

[inanis]

Bunny/Cody -

Do you know when shipping of Hack'd might continue? I'm waiting on my set.

Thanks.

im working on the last couple now, need to unpack em from my move

went through  a complete set for unisyptical and user 18 this week

just a couple more to sort

I was under the impression that Hack'd was with Cody and already sorted since it was supposed to be shipped with my HF order. It doesn't seem like that would have ever been possible if the sets are still with you.

cody was short a handful of sets after doing some replacements etc, i however still had some on hand, but as the buy was before i moved, they were still packed away, as we have just got around to the end of hyper, the issue has just come up so ive been sorting it this week

I know that this won't be looked upon fondly, but I'm really not happy that I have to wait even longer because my set was used to provide replacement keys. I didn't order it any later then anyone else, or any differently. The only mistake I made was combining the order. It really sucks. I feel like I'm getting the short end of the stick because I combined my order, when I was told that specifically wouldn't  be the case.

[BunnyLake]

Bunny/Cody -

Do you know when shipping of Hack'd might continue? I'm waiting on my set.

Thanks.

im working on the last couple now, need to unpack em from my move

went through  a complete set for unisyptical and user 18 this week

just a couple more to sort

I was under the impression that Hack'd was with Cody and already sorted since it was supposed to be shipped with my HF order. It doesn't seem like that would have ever been possible if the sets are still with you.

cody was short a handful of sets after doing some replacements etc, i however still had some on hand, but as the buy was before i moved, they were still packed away, as we have just got around to the end of hyper, the issue has just come up so ive been sorting it this week

I know that this won't be looked upon fondly, but I'm really not happy that I have to wait even longer because my set was used to provide replacement keys. I didn't order it any later then anyone else, or any differently. The only mistake I made was combining the order. It really sucks. I feel like I'm getting the short end of the stick because I combined my order, when I was told that specifically wouldn't  be the case.

i never said it was about replacing missing keys, sets go missing or lost in transit, we order extras to account for these kind of eventualities, which i pay for

we only just found out cody is short a few, so ive been sorting it out

if you are not happy about that im happy to refund your set and save myself the time of going through and checking it and shipping it, and paying the additional international shipping charge

[inanis]

Bunny/Cody -

Do you know when shipping of Hack'd might continue? I'm waiting on my set.

Thanks.

im working on the last couple now, need to unpack em from my move

went through  a complete set for unisyptical and user 18 this week

just a couple more to sort

I was under the impression that Hack'd was with Cody and already sorted since it was supposed to be shipped with my HF order. It doesn't seem like that would have ever been possible if the sets are still with you.

cody was short a handful of sets after doing some replacements etc, i however still had some on hand, but as the buy was before i moved, they were still packed away, as we have just got around to the end of hyper, the issue has just come up so ive been sorting it this week

I know that this won't be looked upon fondly, but I'm really not happy that I have to wait even longer because my set was used to provide replacement keys. I didn't order it any later then anyone else, or any differently. The only mistake I made was combining the order. It really sucks. I feel like I'm getting the short end of the stick because I combined my order, when I was told that specifically wouldn't  be the case.

i never said it was about replacing missing keys, sets go missing or lost in transit, we order extras to account for these kid of eventualities, which i pay for

we only just found out cody is short a few, so ive been sorting it out

if you are not happy about that im happy to refund your set and save myself the time of going through and checking it and shipping it, and paying the additional international shipping charge

That is fine with me, you can refund it. I honestly don't think I'll get it anyway. My order number is #195424.

[BunnyLake]

Bunny/Cody -

Do you know when shipping of Hack'd might continue? I'm waiting on my set.

Thanks.

im working on the last couple now, need to unpack em from my move

went through  a complete set for unisyptical and user 18 this week

just a couple more to sort

I was under the impression that Hack'd was with Cody and already sorted since it was supposed to be shipped with my HF order. It doesn't seem like that would have ever been possible if the sets are still with you.

cody was short a handful of sets after doing some replacements etc, i however still had some on hand, but as the buy was before i moved, they were still packed away, as we have just got around to the end of hyper, the issue has just come up so ive been sorting it this week

I know that this won't be looked upon fondly, but I'm really not happy that I have to wait even longer because my set was used to provide replacement keys. I didn't order it any later then anyone else, or any differently. The only mistake I made was combining the order. It really sucks. I feel like I'm getting the short end of the stick because I combined my order, when I was told that specifically wouldn't  be the case.

i never said it was about replacing missing keys, sets go missing or lost in transit, we order extras to account for these kid of eventualities, which i pay for

we only just found out cody is short a few, so ive been sorting it out

if you are not happy about that im happy to refund your set and save myself the time of going through and checking it and shipping it, and paying the additional international shipping charge

That is fine with me, you can refund it. I honestly don't think I'll get it anyway. My order number is #195424.

pm sent

edit - refund sent

[Almada71]

If anyone has a set that they no longer want id love to take it off of your hands!

[user 18]

Hey Bunny, I know we chatted about this last week, did you have a chance to get my set sent out, or not yet?

[Tym]

Hey Bunny, I know we chatted about this last week, did you have a chance to get my set sent out, or not yet?

I know bunny is sending a metric ton out of monday/Tuesday this week, so if it's not already gone I'd bet it's going out then.

[BunnyLake]

Hey Bunny, I know we chatted about this last week, did you have a chance to get my set sent out, or not yet?

going out tuesday as are the last of everyone elses, i have my sons men2 test tomorrow so i dont think ill have time in the afternoon

if you message me on slack tuesday night ill have tracking for you

[user 18]

Hey Bunny, I know we chatted about this last week, did you have a chance to get my set sent out, or not yet?

going out tuesday as are the last of everyone elses, i have my sons men2 test tomorrow so i dont think ill have time in the afternoon

if you message me on slack tuesday night ill have tracking for you

Not a problem, thanks for the update! Will try to remember to message you Tuesday, assuming slack is up by then.

E: slack is up, link was just broken

[ploooopp]

I wish I'd joined this...

[brimborion]

Still no scoops in my mailbox.

[ehwc]

going out tuesday as are the last of everyone elses

Does that mean all the sets were sent out? I definitely haven't received my order in the mail. Are combined shipments still on hold?

[BunnyLake]

Still no scoops in my mailbox.

Have you filled out a support request

going out tuesday as are the last of everyone elses

Does that mean all the sets were sent out? I definitely haven't received my order in the mail. Are combined shipments still on hold?

Sending you a pm now to get that sorted for you

[ebacho]

Still no scoops in my mailbox.

Have you filled out a support request

going out tuesday as are the last of everyone elses

Does that mean all the sets were sent out? I definitely haven't received my order in the mail. Are combined shipments still on hold?

Sending you a pm now to get that sorted for you

I'm still waiting on mine too, which I had combined with Hyperfuse GMK.

[BunnyLake]

Still no scoops in my mailbox.

Have you filled out a support request

going out tuesday as are the last of everyone elses

Does that mean all the sets were sent out? I definitely haven't received my order in the mail. Are combined shipments still on hold?

Sending you a pm now to get that sorted for you

I'm still waiting on mine too, which I had combined with Hyperfuse GMK.

Pm sending now

[brimborion]

Still no scoops in my mailbox.

Have you filled out a support request

Yes, every time you've asked for information I've sent it again. I filed a ticket in the new system, PM'd Cody in the past. Not sure why I am falling through the cracks.

[BunnyLake]

Still no scoops in my mailbox.

Have you filled out a support request

Yes, every time you've asked for information I've sent it again. I filed a ticket in the new system, PM'd Cody in the past. Not sure why I am falling through the cracks.

Please send me your support ticket number via pm I'll get it dealt with right away

[Incredigasmic]

I own Hack'd and didn't know scooped were even an option xD

[rowdy]

I own Hack'd and didn't know scooped were even an option xD

IIRC mine was shipped slightly later and scoops were included in the one and only shipment.

If yours was shipped later in the cycle, you might already have them.

If it was shipped earlier, I believe that scoops were sent out as an extra small shipment to those who wanted them.

[unipsykal]

Still waiting for my set, already have shift/scoops. I sent you a follow up PM Bunny.

[rowdy]

Still waiting for my set, already have shift/scoops. I sent you a follow up PM Bunny.

The usual response is to ask whether you have created a support ticket yet.

Apparently that's the best way of getting hold of the [CTRL]ALT team these days

[unipsykal]

Still waiting for my set, already have shift/scoops. I sent you a follow up PM Bunny.

The usual response is to ask whether you have created a support ticket yet.

Apparently that's the best way of getting hold of the [CTRL]ALT team these days

I've had the support ticket open since 5/17/15...

[rowdy]

Still waiting for my set, already have shift/scoops. I sent you a follow up PM Bunny.

The usual response is to ask whether you have created a support ticket yet.

Apparently that's the best way of getting hold of the [CTRL]ALT team these days

I've had the support ticket open since 5/17/15...

Ah, but is that in the new support system?

[unipsykal]

Still waiting for my set, already have shift/scoops. I sent you a follow up PM Bunny.

The usual response is to ask whether you have created a support ticket yet.

Apparently that's the best way of getting hold of the [CTRL]ALT team these days

I've had the support ticket open since 5/17/15...

Ah, but is that in the new support system?

Hmn, looks like I made one on the new support system as well. What does "On Hold" status mean?

[rowdy]

Still waiting for my set, already have shift/scoops. I sent you a follow up PM Bunny.

The usual response is to ask whether you have created a support ticket yet.

Apparently that's the best way of getting hold of the [CTRL]ALT team these days

I've had the support ticket open since 5/17/15...

Ah, but is that in the new support system?

Hmn, looks like I made one on the new support system as well. What does "On Hold" status mean?

No idea, sorry.  Best as BunnyLake or the team here.

[Tym]

On Hold means we can't proceed with your ticket due to circumstances were waiting for, usually we have to wait for more keys to be produced, i.e we're waiting for SP to produce more scoops

[BunnyLake]

Still waiting for my set, already have shift/scoops. I sent you a follow up PM Bunny.

The usual response is to ask whether you have created a support ticket yet.

Apparently that's the best way of getting hold of the [CTRL]ALT team these days

I've had the support ticket open since 5/17/15...

Ah, but is that in the new support system?

Hmn, looks like I made one on the new support system as well. What does "On Hold" status mean?

hey man sorry i have yoru info and got your pm

it was on hold just why i got my **** together and got it out

ill be working on the end of my support stuff throughout this week

[unipsykal]

Still waiting for my set, already have shift/scoops. I sent you a follow up PM Bunny.

The usual response is to ask whether you have created a support ticket yet.

Apparently that's the best way of getting hold of the [CTRL]ALT team these days

I've had the support ticket open since 5/17/15...

Ah, but is that in the new support system?

Hmn, looks like I made one on the new support system as well. What does "On Hold" status mean?

hey man sorry i have yoru info and got your pm

it was on hold just why i got my **** together and got it out

ill be working on the end of my support stuff throughout this week

Much appreciated!

[ebacho]

If anyone else is in my situation (Hyperfuse + Hack'd combined order), I received Hyperfuse but not Hack'd today.  Support ticket is in, but just an fyi.

[nathanrosspowell]

If anyone else is in my situation (Hyperfuse + Hack'd combined order), I received Hyperfuse but not Hack'd today.  Support ticket is in, but just an fyi.

Yep there are a few of us, so hold tight! I got my HyperFuse in September, still waiting on word from the ctrl alt crew on what the situation is for Hack'd.

[ebacho]

If anyone else is in my situation (Hyperfuse + Hack'd combined order), I received Hyperfuse but not Hack'd today.  Support ticket is in, but just an fyi.

Yep there are a few of us, so hold tight! I got my HyperFuse in September, still waiting on word from the ctrl alt crew on what the situation is for Hack'd.

Yeah, unfortunately I ended up selling the board I was going to use the set on so I'm kinda hoping for a refund at this point.  Either way, I've waited over a year so a few months give or take doesn't really matter a ton to me anymore.

[evangs]

If anyone else is in my situation (Hyperfuse + Hack'd combined order), I received Hyperfuse but not Hack'd today.  Support ticket is in, but just an fyi.

Yep there are a few of us, so hold tight! I got my HyperFuse in September, still waiting on word from the ctrl alt crew on what the situation is for Hack'd.

Yeah, unfortunately I ended up selling the board I was going to use the set on so I'm kinda hoping for a refund at this point.  Either way, I've waited over a year so a few months give or take doesn't really matter a ton to me anymore.

If you are wanting to get rid of your set, id gladly buy it


Sent from my iPhone using Tapatalk

[ehwc]

Any update on the sets that still haven't been shipped out? I created a support ticket but received no response. Has everything else been abandoned until Hyperfuse finishes..



 

[Tym]

Any update on the sets that still haven't been shipped out? I created a support ticket but received no response. Has everything else been abandoned until Hyperfuse finishes..



 

Whats your ticket number? I thought all were responded too

[ehwc]

Whats your ticket number? I thought all were responded too

#D283D402

I created a ticket initially regarding 3 different sets -- JTK, Hyperfuse, Hack'd. You asked me to create a separate ticket for JTK (which Bunny responded to), and then told me that Hyperfuse would prob be shipped out soon (which it did!), but you didn't respond to my question regarding Hack'd so I closed that general ticket and opened one specifically for Hack'd.

[nathanrosspowell]

Any update on the sets that still haven't been shipped out? I created a support ticket but received no response. Has everything else been abandoned until Hyperfuse finishes..



 

Whats your ticket number? I thought all were responded too

Any updates? This is the last I heard on my ticket which says 'two months ago':

The current plan, as I've been told is everything is in hand except for Hack'd, as soon as Cody gets ahold of the sets he's been told to dig out the Hack'd sets and make sure theyre all there and get them out so we can wrap up another buy.

I think something was said in slack #support but it got purged, or I can't find it.

 #91C47A13