Not my correspondence but seemed worth posting here.
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I haven't made a public statement yet as we have been waiting for more customers to receive their orders. I will make a brief statement about the current status of Polyclear.
At no point during our communication has tooling notation ever been discussed or mentioned.
In our messages there was one mention of mould markings the precise wording is as follows.
"One thing I should also note. The tooling for these clear keys is designed to run opaque plastic. There may be minor cosmetic things that show when we run the clear plastic."
This message was sent on the 25th of May 2021 after we had received the samples for the spacebar as photographed and shown in the first post of this thread.
I want to make this apparent, at no point has anyone been intentionally mislead by myself.
I have only operated within the information that SP has provided to me.
As I hope you can understand I won't be saying much more till a later date as I'm working with all the vendors and SP for it to come to the most satisfactory conclusion for all parties (Especially the consumers)
For now and going forward:
- We acknowledge that some customers have received a product that doesn't match their expectations.
- We are in the process of working with SP to understand why and what can be done.
- Vendors will be kept up to date as the process continues.