Author Topic: NEW KBT PURE RED SWITCH , ONE DAY OLD DOA .  (Read 4229 times)

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Offline histevenhere

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NEW KBT PURE RED SWITCH , ONE DAY OLD DOA .
« on: Thu, 07 February 2013, 07:32:23 »
Hello, I got a KBT PURE less than 24 hours ago and the switch for the one key seems to be defective . It will not register no matter how many times I've pressed down on it . Overall, I am satisfied with the keyboard and the shipping speed of MechanicalKeyboards.com however is there anything I can do to get a replacement? I don't want a refund, as I really like the keyboard; but I was wondering if it's possible to get an exchange since it was DOA . Thanks for reading .
-Steven
HHKB PRO 2, DAS ULTIMATE, SIIG MINITOUCH, KBT PURE, IBM MODEL M, MICROSOFT COMFORT CURVE 2000, CHERRY G84-4100, TG3-TP, QUICKFIRE RAPID, REALFORCE 87u

Offline mashby

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Re: NEW KBT PURE RED SWITCH , ONE DAY OLD DOA .
« Reply #1 on: Thu, 07 February 2013, 09:06:27 »
Which key is giving you problems?

Offline histevenhere

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Re: NEW KBT PURE RED SWITCH , ONE DAY OLD DOA .
« Reply #2 on: Thu, 07 February 2013, 11:09:55 »
It is the 1 key. Posted with iPhone.
-Steven
HHKB PRO 2, DAS ULTIMATE, SIIG MINITOUCH, KBT PURE, IBM MODEL M, MICROSOFT COMFORT CURVE 2000, CHERRY G84-4100, TG3-TP, QUICKFIRE RAPID, REALFORCE 87u

Offline mashby

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Re: NEW KBT PURE RED SWITCH , ONE DAY OLD DOA .
« Reply #3 on: Thu, 07 February 2013, 11:44:39 »
It is the 1 key. Posted with iPhone.
-Steven

Shoot. I was hoping it was the "fn" key, or something configured weird with the DIP switches.

Your best bet is to contact MechanicalKeyboards directly [] and see if they can send you a replacement.

Please keep us posted!

Offline ShakeR

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Re: NEW KBT PURE RED SWITCH , ONE DAY OLD DOA .
« Reply #4 on: Thu, 07 February 2013, 15:41:12 »
If you ever have a problem with a keyboard and need to return / RMA it, please contact us at support@mechanicalkeyboards.com

We'll make sure you're taken care of.

Thanks!
MechanicalKeyboards.com - What do you type on?

Offline histevenhere

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Re: NEW KBT PURE RED SWITCH , ONE DAY OLD DOA .
« Reply #5 on: Sun, 10 February 2013, 09:29:12 »
Update*. MechanicalKeyboard has sent me a prepaid shipping label and is going to resolve the issue. Sent the keyboard yesterday. Awaiting an update from them.
-Steven
« Last Edit: Sun, 10 February 2013, 09:32:52 by histevenhere »
HHKB PRO 2, DAS ULTIMATE, SIIG MINITOUCH, KBT PURE, IBM MODEL M, MICROSOFT COMFORT CURVE 2000, CHERRY G84-4100, TG3-TP, QUICKFIRE RAPID, REALFORCE 87u

Offline sordna

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Re: NEW KBT PURE RED SWITCH , ONE DAY OLD DOA .
« Reply #6 on: Sun, 10 February 2013, 11:39:03 »
Pretty sure the issue is fixable in 5 minutes by opening it up and applying some solder to the switch. ShakeR, if you want to "recycle" the broken keyboard, please send it to me, I'll pay the shipping :-)
Kinesis Contoured Advantage & Advantage2 LF with Cherry MX Red switches / Extra keys mod / O-ring dampening mod / Dvorak layout. ErgoDox with buzzer and LED mod.
Also: Kinesis Advantage Classic, Kinesis Advantage2, Data911 TG3, Fingerworks Touchstream LP, IBM SSK (Buckling spring), Goldtouch GTU-0077 keyboard

Offline histevenhere

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Re: NEW KBT PURE RED SWITCH , ONE DAY OLD DOA .
« Reply #7 on: Wed, 20 February 2013, 13:08:12 »
UPDATE* Excellent Customer Support . Very friendly !!

A picture of my Pure .

http://oi49.tinypic.com/im8ahx.jpg

Thank you guys !!
« Last Edit: Wed, 20 February 2013, 13:10:57 by histevenhere »
HHKB PRO 2, DAS ULTIMATE, SIIG MINITOUCH, KBT PURE, IBM MODEL M, MICROSOFT COMFORT CURVE 2000, CHERRY G84-4100, TG3-TP, QUICKFIRE RAPID, REALFORCE 87u

Offline ShakeR

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Re: NEW KBT PURE RED SWITCH , ONE DAY OLD DOA .
« Reply #8 on: Thu, 28 February 2013, 17:11:36 »
Happy to help!  :D
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