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geekhack Marketplace => Interest Checks => Topic started by: CAPS UNLOCKED on Fri, 20 November 2020, 09:32:10

Title: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: CAPS UNLOCKED on Fri, 20 November 2020, 09:32:10
[attachimg=1]


Included in the Base Kit






PCB Specs


Price: £49.99(exVAT), £59.99(incVAT)





Store Page: https://caps-unlocked.com/cu7/ (https://caps-unlocked.com/cu7/)


Sign up to the interest list to get £5 off! https://ae982967.sibforms.com/serve/MUIEALexej4Bd-7p-TA2O-arDEgLilqjMBJUrcvW4nub1f_qaY1r7n_ap8ie_cqQmTp-kUuN30hg3tuMT61WpxbtVWPXU5gdK6jwVvXINUYV13hZzxal337C9B0MmU_oDeDGQ06aOgoHH1_jcxyKpnRXTYjpOtsWgJEpspl0F5-ihfyMiXfbGL7VoEOvwvd8lkAxwiz9GETxPKya (https://ae982967.sibforms.com/serve/MUIEALexej4Bd-7p-TA2O-arDEgLilqjMBJUrcvW4nub1f_qaY1r7n_ap8ie_cqQmTp-kUuN30hg3tuMT61WpxbtVWPXU5gdK6jwVvXINUYV13hZzxal337C9B0MmU_oDeDGQ06aOgoHH1_jcxyKpnRXTYjpOtsWgJEpspl0F5-ihfyMiXfbGL7VoEOvwvd8lkAxwiz9GETxPKya)
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: Hydroxide on Fri, 20 November 2020, 09:43:05
I've been following this on your blog for a while now. Can't wait to order!

Sent from my SM-G973U using Tapatalk

Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: forsee on Fri, 20 November 2020, 09:56:27
nice! guess this might become my first macropad :D
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: Araset on Sat, 21 November 2020, 03:59:53
Will more case color options be available when the GB lanches?
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: oilpapers on Sat, 21 November 2020, 19:09:16
Will more case color options be available when the GB lanches?

Their email suggested that it'll be in black only, with matte black PCB.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: Caspid on Sat, 21 November 2020, 23:53:33
This looks amazing!
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ubmit on Sun, 22 November 2020, 01:03:33
Looks nice! GLWIC
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: idealape on Tue, 01 December 2020, 16:55:58
MOQ: 25 Units
That MoQ is gonna be *smashed*  :thumb:
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: bball2 on Tue, 01 December 2020, 17:20:35
(https://i.imgflip.com/4ok2si.jpg)
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: HungerMechanic on Tue, 01 December 2020, 20:58:54
Well, I might actually buy this. Does it require assembly?
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: FireLock on Wed, 02 December 2020, 13:59:22
Been waiting for this one. Finally!

Skickat från min SM-G960F via Tapatalk

Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: tessoftheriver on Wed, 02 December 2020, 16:20:41
Oh I would buy this in a heartbeat but my keyboard is white- would you ever make this in other colors?
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: h3lli0n on Thu, 03 December 2020, 01:56:34
Hello,

I've checked your website and I've noticed the two projects CU65/CU80  you are running got lot of delays.
So I'm a bit scared with this new CU7 project, what are your projected delays for this macropad ?
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: York Chan on Thu, 03 December 2020, 04:47:10
good :thumb:
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: the_onlyhope on Tue, 24 August 2021, 20:12:47
Does anyone have any updates on CU7? For US buyers?

I did not find the GB post if someone can link that as well
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: Eoen on Tue, 24 August 2021, 22:15:17
Does anyone have any updates on CU7? For US buyers?

I did not find the GB post if someone can link that as well

Group buy already ran in 2020. Folks in the US likely could have gone in on it if they wanted to (I don't think it was geo-restricted).

Quote
(From their website)
Group Buy Information
Start Date: 5th Dec

End Date: 12th Dec

Unfortunately it looks like you're going to have to wait for a second round if the designers choose to run it again.

Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: the_onlyhope on Tue, 24 August 2021, 23:51:47
Yea I was looking for more of a GB status update. I apologize for not being clear
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: keyboard bat on Wed, 25 August 2021, 09:00:42
I ordered a CU7 in the extras round, paid in May. Last update from caps unlocked regarding the shipping was in early July. Nothing since. No replies to e-mails either.

Exit scam or just delays and poor communication?
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ylothar on Wed, 25 August 2021, 12:37:43
I ordered a CU7 in the extras round, paid in May. Last update from caps unlocked regarding the shipping was in early July. Nothing since. No replies to e-mails either.

Exit scam or just delays and poor communication?

All you had to do was join Discord server, that's all :) There you can find all info you need. I would advise you to avoid using terms like "exit scam", please.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: keyboard bat on Wed, 25 August 2021, 18:00:29
I ordered a CU7 in the extras round, paid in May. Last update from caps unlocked regarding the shipping was in early July. Nothing since. No replies to e-mails either.

Exit scam or just delays and poor communication?

All you had to do was join Discord server, that's all :) There you can find all info you need. I would advise you to avoid using terms like "exit scam", please.
I don't think a buyer should be expected to join a Discord chat to get info on the delivery on something that was promised earlier, while e-mails get ignored. Do you have any info or just all that snark?
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ylothar on Thu, 26 August 2021, 03:14:09
I ordered a CU7 in the extras round, paid in May. Last update from caps unlocked regarding the shipping was in early July. Nothing since. No replies to e-mails either.

Exit scam or just delays and poor communication?

All you had to do was join Discord server, that's all :) There you can find all info you need. I would advise you to avoid using terms like "exit scam", please.
I don't think a buyer should be expected to join a Discord chat to get info on the delivery on something that was promised earlier, while e-mails get ignored. Do you have any info or just all that snark?

As far as I know when joining a GB, at least in most cases, it is now customary to use Discord to keep up to date on progress.
In the case of capsulocked, the Discord server is one of the most active - at least among those I personally follow. Caps isn't always responsive to personal responses - via email or Discord. But the updates are constant.
If you are participating in the GB - like me - you should have received updates via email: in any case they are also published on the site directly.
Last uodate via mail, 30/07/2021: 
Quote
"CU7 - We are currently processing the last remaining UK orders (approx. 50). Once they have been completed we will start to pack US orders once we receive the next batch of corrected dials . We are hoping that they will be completed today (Friday 30th July) ready for us to pick up on Monday (2nd August). We are working hard to get your orders to you as quickly as possible and appreciate your patience. "
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: Beesley on Thu, 26 August 2021, 04:21:03
I'm so hyped for this, been waiting for a well priced macropad!
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: the_onlyhope on Thu, 26 August 2021, 07:47:33
Imagine having to join a Discord for all the group buys you entered... Anyways this isn't a problem for me, but I think it's understandable for some people to prefer different forms of communication over others.

Also when we hand over $$ for a group buy we're giving a certain amount of trust, which doesn't make us entitled to regular updates. However, it would be nice, respectful, and wise to update your customers
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ylothar on Fri, 27 August 2021, 01:30:37
However, it would be nice, respectful, and wise to update your customers

I absolutely agree.
I have personally participated in CU80 R2 and CU65 R2, and am currently in CU7 R1 and CU1 R1.
I have subscribed to the capsulocked newsletter and through that I have always received constant and very precise updates.
Caps is very active on its Discord server: it is not always fast in personal responses. The boy is alone and has to do everything - personally I think he is also doing too many things together ... - so it is understandable that the space for personal answers is reduced to the minimum necessary and to things, I assume, urgent.

[attachimg=2]
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: keyboard bat on Mon, 06 September 2021, 11:02:44
However, it would be nice, respectful, and wise to update your customers

I absolutely agree.
I have personally participated in CU80 R2 and CU65 R2, and am currently in CU7 R1 and CU1 R1.
I have subscribed to the capsulocked newsletter and through that I have always received constant and very precise updates.
Caps is very active on its Discord server: it is not always fast in personal responses. The boy is alone and has to do everything - personally I think he is also doing too many things together ... - so it is understandable that the space for personal answers is reduced to the minimum necessary and to things, I assume, urgent.

(Attachment Link)

It is not minimum necessary to not give an update on the status and not replying to customer queries. I ordered mine in the extras round, and nowhere did it say I need to join discord if I want to know what's up

This is the last email update from 30th of July

We are currently processing the last remaining UK orders (approx. 50). Once they have been completed we will start to pack US orders once we receive the next batch of corrected dials. We are hoping that they will be completed today (Friday 30th July) ready for us to pick up on Monday (2nd August).

How about people who do not live in UK/US? I have tried contacting them for over a month, using email, their website form, twitter. What would you do? Wait patiently or contact your credit card company? Except from discord, as I don't want to join a chatroom to chat about this, just need an answer
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ylothar on Mon, 06 September 2021, 15:37:14

Quote
How about people who do not live in UK/US?

It was communicated well before the GB ended that the shipping order would be UK first, then international (USA etc.) and last EU. (On Discord of course, the one that obviously requires superhuman effort to be used  :p)

Quote
I have tried contacting them for over a month

Which part of the "The boy is alone and has to do everything" - that you quote - is it so hard to accept?

Quote
Except from discord, as I don't want to join a chatroom to chat about this, just need an answer

Today's messagge:

[attachimg=1]

Twist of fate, the answer came via "chat".

Relax. Remember that you have agreed to participate in a GB, you are not talking to Amazon.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: keyboard bat on Thu, 16 September 2021, 07:16:01

Quote
How about people who do not live in UK/US?

It was communicated well before the GB ended that the shipping order would be UK first, then international (USA etc.) and last EU. (On Discord of course, the one that obviously requires superhuman effort to be used  :p)

Quote
I have tried contacting them for over a month

Which part of the "The boy is alone and has to do everything" - that you quote - is it so hard to accept?

Quote
Except from discord, as I don't want to join a chatroom to chat about this, just need an answer

Today's messagge:

[attachimg=1]

Twist of fate, the answer came via "chat".

Relax. Remember that you have agreed to participate in a GB, you are not talking to Amazon.

Someone is in a mood. For you it seems to be sufficient to have customer service in a chat room but not everyone lives in a basement hooked to chatrooms all day.

I did get a reply from capsunlocked. The orders are waiting because they cannot print labels. This has been going on for a while. So I paid in May and now this persons printer is broken so they cannot possibly fulfill the order. No estimate for time, nothing. Just....can't print, sorry.

You probably love **** like this. Who cares let's just throw money into the air and meet in chatrooms to talk about it!
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: WHAT!? on Thu, 16 September 2021, 10:24:55
You probably love **** like this. Who cares let's just throw money into the air and meet in chatrooms to talk about it!

LMAO. Regardless of this back and forth, this might be the most accurate description I've seen about this market.

I ordered this thing too.. Honestly my bar on wait time is pretty low. I'm in the GB for Dracula. My money has been dead for a hot min.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: _rubik on Thu, 16 September 2021, 11:03:47
Someone is in a mood. For you it seems to be sufficient to have customer service in a chat room but not everyone lives in a basement hooked to chatrooms all day.

I did get a reply from capsunlocked. The orders are waiting because they cannot print labels. This has been going on for a while. So I paid in May and now this persons printer is broken so they cannot possibly fulfill the order. No estimate for time, nothing. Just....can't print, sorry.

You probably love **** like this. Who cares let's just throw money into the air and meet in chatrooms to talk about it!

It's not that their printer is broken. That you believe their entire operation is hung up because of a faulty printer is... astounding.

They are running into technical issues with international orders and DPD

Quote
Several months ago we streamlined our shipping providers from Hermes, Royal Mail and DHL, solely to DPD. This was because we wanted to work with a distributor that could handle all shipping, Domestic and International.

Domestically we are extremely satisfied with DPD’s services, and many UK customers have been using their products from the group buys listed above for several weeks. Despite this we have been experiencing several issues with importing international shipping addresses into DPD’s shipping client. We have been working to resolve these issues alongside DPD and are happy to say that shipping labels are now being generated for non-EU customers. Although non-EU customers are now receiving tracking information, we would like to inform you that most EU addresses are currently being rejected by DPD’s system. Neither us, nor DPD, are aware of what is causing these issues to be rejected but it is being looked into.

Source for those who don't "live in a basement hooked up to chatrooms all day" (https://caps-unlocked.com/blog/international-orders-update-for-cu7-r1-cu65-r3-and-cu80-r3-deskmats-trays-and-extras/)
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ylothar on Thu, 16 September 2021, 16:20:26
Quote
The orders are waiting because they cannot print labels.

(noise of laughter coming from a basement)
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: CAPS UNLOCKED on Thu, 04 November 2021, 10:06:21
Hi Everyone!

I hope you are all well.


Apologies for not posting updates here, I will ensure they are from now on.

I am currently shipping out International orders. As many of you are aware, there were issues with importing International Addresses into DPD's system, however I can confirm that yesterday I imported all of the orders including the orders for the extras (59XX+). If you have not received an update from DPD it means that your address has some issues that I need to manually resolve but I am working through them. I am going to put all of the affected orders into a public Google Sheet so you will be able to check if yours is.


I am working on a lengthy update regarding the final shipping roadmap and will post ASAP.

I know that lots have gone out over the past couple of months; I hope you are enjoying the CU7 (please send pictures!) - looking to hearing your thoughts!

Thanks for your patience over the past few months, I really appreciate it and I am working to get them out ASAP.


Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: lecorsair on Thu, 04 November 2021, 15:04:00
Thanks for the GB and the update! Received my notification from DPD, keeping fingers crossed for a nice Xmas delivery.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ComfyK on Thu, 04 November 2021, 18:36:31
A warning to anyone that is considering any future Caps Unlocked products or GB's. AVOID.

There is a constant repeating that Caps Unlocked is one guy alone and boy, does that really show. If you're going to try and run a company, serving hundreds if not thousands of customers around the world, at least try to be professional, give updates and respond to emails/support chat.

GB's are continuously delayed with no explanation or update and when you try to message on the discord, you are encouraged to go through the website's email support form. You email him and then basically get ignored - sending 3, 4, 5 emails and still no reply whatsoever.

If you go onto the discord channel, you can easily find loads of people with similar issues, the toxicity levels in there is insane (just type the word "toxic" into search and you'll find loads of complaints) - all the same thing, that CU constantly runs overlapping GB's when previous GB's haven't even finished yet. People who ordered extras are receiving theirs before people who joined original GB (sorry but this is not how it should be ran, poor professional protocol). Loads and loads of complaints about CU not responding to emails. People say he responds quickly on discord but sometimes he disappears and ignores you.

The recent CU65 R3 GB had issues too - the mentioned "foam" that was supposed to be supplied is missing, there was apparently an issue in the factory and they forgot to include the foam in the kit. Did we find out through an email update from CU? No. You had to go onto the discord and ask and people would point you to a random post in the discord channel. Was there a solution to this or a fix? No. It was just a "Oh well factory messed up, no foam guys". So people are left to have to sort out their own fix (not even instructions supplied from CU officially on best option to go for). There were manufacturing defects on the keyboard as well, poor QC that should have been checked by CU before sending out products, but no, customers receive defected products and then CU refusing to sort it out and wants the customer to pay for returns postage (even though this is a defect coming from CU, the least that can be done is CU cover the return fees). People asking endlessly for updates/answers and just gets ignored by CU, who then continuously posts and launches new GB's before current ones even finish, very frustrating and not the proper way to run a business professionally. The basic understanding of fulfilling orders to your customers and answering emails, giving updates when things happen - all of this is poorly lacking. Again, if you want proof, just go onto the discord and you'll find all similar situations.

At the end of the day, everyone saying that this is a one-man show running things really show, but it is an unprofessional business and one too hopeful, with eyes bigger than the stomach. The products are not bad (albeit very basic, products are delivered in paper wrapping and bubble wrapping, no official boxes or anything, the keyboards are super basic, but that's fine if that's what you want). Most importantly, finish the GB's before starting another one and send updates and reply to your customers - ignoring email after email and messages on discord will only cost you in the long term. Again, if you want proof, just look at this thread alone and then go onto the discord and you'll find loads of similar stories.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: oilpapers on Fri, 05 November 2021, 10:17:04
Alternatively you can be a normal person without unrealistic demands, and not act like a Karen. Typed on my R3 CU65  :thumb:
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: BouncyChillups on Fri, 05 November 2021, 10:53:54
Alternatively you can be a normal person without unrealistic demands, and not act like a Karen. Typed on my R3 CU65  :thumb:

Please stop defending unprofessional behavior from gb runners. That went really really wrong with Rukia, trust me, we all learned a lesson there.
Let people voice their complaints, its a gb runners job to adress those as long as they are voiced in a proper way.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ylothar on Sun, 07 November 2021, 03:23:34
I'm sorry, but if it's correct to let people complain - and mind you, I totally agree - it should be fair to let people argue.

And about "its a gb runners job to adress those as long as they are voiced in a proper way": I don't think the sentence "A warning to anyone that is considering any future Caps Unlocked products or GB's. AVOID." is to be considered as a "proper way".

A correct way would be to discuss what problems there are and how to solve them and not cut off the conversation by saying "do not buy".

Plus the spiel that is always repeated that "Caps Unlocked is one guy alone and boy" is boring to the extent that we must always point out that there are constant updates via newsletters, just subscribe and read.

Were there any problems during the GBs? Yes, quite a lot. It's frustrating? Sometimes yes, of course. Personally my first CU65 (R2) arrived without screws, I had to wait 2 weeks for them. And I'm still waiting for the related additional PCB - which I hope comes with the CU7 R1 I'm waiting for.
Could some of these problems have been avoided? I honestly believe so. But at the end of the day, what matters is that everything arrives and that the product is functional and that it fulfills what it promises. We are always talking about buying groups and not about mass production.

I would therefore like that instead of saying "AVOID" we discuss in a more mature way: this would also lead Caps Unlocked to respond more effectively. Or at least I hope so  :p
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: CAPS UNLOCKED on Mon, 08 November 2021, 15:05:41
Latest update regarding remaining International CU80, CU65 and CU7 orders!

https://caps-unlocked.com/blog/international-cu80-cu65-and-cu7-order-updates/ (https://caps-unlocked.com/blog/international-cu80-cu65-and-cu7-order-updates/)


If you have any questions, please let me know! :)
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: keyboard bat on Fri, 12 November 2021, 09:56:27
Latest update regarding remaining International CU80, CU65 and CU7 orders!

https://caps-unlocked.com/blog/international-cu80-cu65-and-cu7-order-updates/ (https://caps-unlocked.com/blog/international-cu80-cu65-and-cu7-order-updates/)


If you have any questions, please let me know! :)
can you reply to my e-mail or my twitter DM, i am looking for a refund since I don't have the need for this anymore. thanks!
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ComfyK on Sat, 13 November 2021, 20:39:38
I'm sorry, but if it's correct to let people complain - and mind you, I totally agree - it should be fair to let people argue.

And about "its a gb runners job to adress those as long as they are voiced in a proper way": I don't think the sentence "A warning to anyone that is considering any future Caps Unlocked products or GB's. AVOID." is to be considered as a "proper way".

A correct way would be to discuss what problems there are and how to solve them and not cut off the conversation by saying "do not buy".

Plus the spiel that is always repeated that "Caps Unlocked is one guy alone and boy" is boring to the extent that we must always point out that there are constant updates via newsletters, just subscribe and read.

Were there any problems during the GBs? Yes, quite a lot. It's frustrating? Sometimes yes, of course. Personally my first CU65 (R2) arrived without screws, I had to wait 2 weeks for them. And I'm still waiting for the related additional PCB - which I hope comes with the CU7 R1 I'm waiting for.
Could some of these problems have been avoided? I honestly believe so. But at the end of the day, what matters is that everything arrives and that the product is functional and that it fulfills what it promises. We are always talking about buying groups and not about mass production.

I would therefore like that instead of saying "AVOID" we discuss in a more mature way: this would also lead Caps Unlocked to respond more effectively. Or at least I hope so  :p

Sorry but that does not help. There has been so many times when people are sending emails to support and they are plainly just being ignored. How can you be selective as to which support emails you want to respond to? And then ignore the others? Basically avoiding any emails that you decide is not worth your time or effort to help resolve? That is not how you run a business. Even as I type this, I am still seeing messages in the discord server where people are asking for replies to their emails sent days and weeks ago (even months ago).

How do you solve these issues then, if the guy won't reply to emails at all? There are literally people who have been waiting for replies for a while now and it doesn't seem like Caps Unlocked is willing to respond to them at all - for whatever the reason is (either he doesn't think it's worth it financially for him or he's choosing to ignore the difficult emails because it's easier for him to lose a couple customers in the short term? Who knows). What do you expect people to do when they haven't received a response in months? Apart from physically turning up at the Caps Unlocked office address to get his attention?

Poorly run unprofessional business. You can keep defending the guy all you want, but when there are LOADS of people in the same situation, being ignored, not receiving answers to their issues with the products, not receiving the products, then people have a right to be fed up and warn others about the type of service (or lack of) that is being displayed by this company. It ruins the reputation of this community.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ylothar on Sun, 14 November 2021, 03:31:14
[...] You can keep defending the guy all you want, [...]

It is not my intention to defend "the guy": if you read carefully what I have written you will see that I agree in saying that there are problems, and that I'm one of them too who have them.
And - as I've already written - it's okay for people to complain and report if something is wrong.
But there is a fine line between what is complaining and what is discrediting.
I personally think that discrediting someone is also a behavior that damages the community, don't?
I think it is fair to highlight the problems that have emerged in recent months but if I were a first time buyer, based on some comments that have gone down heavy with caps unlocked, I would be very scared.
I think about when I started participating in the GB and how it was a very different experience compared to a purchase on a market place and compared to the support of a company.
Making certain attacks scares newcomers and I don't think that's fair.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: keyboard bat on Sun, 14 November 2021, 08:41:44

I think it is fair to highlight the problems that have emerged in recent months but if I were a first time buyer, based on some comments that have gone down heavy with caps unlocked, I would be very scared.


Well that is called consequences. I have spent so much time trying to get into touch with capsunlocked and I have no idea why they aren't replying.

At the same time, I am waiting on a product from a small chinese company, an audio unit that is being developed currently but I preordered it recently. The two man team will answer queries and keep people updated on a nearly daily basis, they have also stressed out that if you need a refund at any time, you'll get it immediately for any reason.

I was very happy with my first keyboard purchase from capsunlocked. It was in stock, a Varmilo keyboard, and was delivered swiftly. Now I am trying to exercise my right for a refund, have tried all possible channels but getting no reply. Why shouldn't prospective buyers know about these issues? If the community cannot get itself together, it is going to be harmed. The customer isn't to blame there.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ylothar on Sun, 14 November 2021, 12:59:10
I was very happy with my first keyboard purchase from capsunlocked. It was in stock, a Varmilo keyboard, and was delivered swiftly. Now I am trying to exercise my right for a refund, have tried all possible channels but getting no reply. Why shouldn't prospective buyers know about these issues? If the community cannot get itself together, it is going to be harmed. The customer isn't to blame there.

"Is the customer always right" as they say, right?
The problem here is that in our case it is not a purchase of a stock product produced by an international vendor.
You wondered for a moment why - and you wrote it yourself - caps unlocked was so fast in delivering a stock product and instead with a GB ... ?

I would recommend you to read this post: https://geekhack.org/index.php?topic=77272.0 (https://geekhack.org/index.php?topic=77272.0) and this too: https://geekhack.org/index.php?topic=70569.0 (https://geekhack.org/index.php?topic=70569.0).

There you will find many useful information to understand - first of all - how to deal with a GB and how to correctly manage the problems you have highlighted. Enjoy the reading :cool:
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: Sandersoni on Sun, 14 November 2021, 13:05:54
Where is this in white?
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: keyboard bat on Sun, 14 November 2021, 13:51:55
I was very happy with my first keyboard purchase from capsunlocked. It was in stock, a Varmilo keyboard, and was delivered swiftly. Now I am trying to exercise my right for a refund, have tried all possible channels but getting no reply. Why shouldn't prospective buyers know about these issues? If the community cannot get itself together, it is going to be harmed. The customer isn't to blame there.

"Is the customer always right" as they say, right?
The problem here is that in our case it is not a purchase of a stock product produced by an international vendor.
You wondered for a moment why - and you wrote it yourself - caps unlocked was so fast in delivering a stock product and instead with a GB ... ?

I would recommend you to read this post: https://geekhack.org/index.php?topic=77272.0 (https://geekhack.org/index.php?topic=77272.0) and this too: https://geekhack.org/index.php?topic=70569.0 (https://geekhack.org/index.php?topic=70569.0).

There you will find many useful information to understand - first of all - how to deal with a GB and how to correctly manage the problems you have highlighted. Enjoy the reading :cool:

Yeah I said it like that because I know what the difference is, so that there is no need to splain that for me.

The uncommunicativeness is the problem. Regardless of if you sell in stock or GB that is a problem. I understand that it can take a long time. That is not the problem. There was a point there it took months to have any update on what is going on, and zero replies to queries. In this thread as well capsunlocked says "just ask us!", but once asked, nothing.....
If there is one thing hurting the hobby here, it is the seller who does not reply to their customers.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ylothar on Sun, 14 November 2021, 15:47:10
Where is this in white?

There was in R2 here https://caps-unlocked.com/group-buy-cu7-round-2/ (https://caps-unlocked.com/group-buy-cu7-round-2/) but it's already over.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ylothar on Sun, 14 November 2021, 16:16:37
The uncommunicativeness is the problem. Regardless of if you sell in stock or GB that is a problem. I understand that it can take a long time. That is not the problem. There was a point there it took months to have any update on what is going on, and zero replies to queries. In this thread as well capsunlocked says "just ask us!", but once asked, nothing.....
If there is one thing hurting the hobby here, it is the seller who does not reply to their customers.

In summary, the issues you are complaining about are therefore two: the alleged lack of updates and the failure to answer questions.
The problem of the lack of updates is non-existent: here on geekhack the posts were very limited, it is very true, but the newsletters from the site and the info on Discord were many, timely and unfortunately frustrating - due to the delays and the thousand problems with shipments.
A dashboard has also been set up on the site to get the latest updates on the status of the various GBs: https://caps-unlocked.com/dashboard/ (https://caps-unlocked.com/dashboard/).
So I don't see how you can complain about a lack of updates: I have personally participated in many GBs and by far those on caps unlocked are among the most constant in terms of updates.

As for the lack of response: it's true, I've also noticed that there have been times when many have complained about delays. At one point it was given as an indication to use the page on the site to send messages: https://caps-unlocked.com/contact-us/ (https://caps-unlocked.com/contact-us/).
I personally made use of it and the answer came to me: therefore it does not seem to me that the situation is as unmanageable as it is portrayed.

I therefore believe that it is better that you use that channel to reach caps unlocked.

I'm not saying this is the best way to handle the situation, try to understand my point of view. It is evident that there are some critical issues in the management of a GB with certain numbers by caps unlocked, I think this is clear to everyone. Although it was delayed it was communicated that in this phase the main attention is aimed at concluding the shipment of the units still waiting.
This is the situation, and caps unlocked has apologized several times for what happened. Fortunately, the situation seems to be resolving well and I'm sure the replies to your messages will arrive too.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: CookieFlow on Sun, 14 November 2021, 17:51:27
The uncommunicativeness is the problem. Regardless of if you sell in stock or GB that is a problem. I understand that it can take a long time. That is not the problem. There was a point there it took months to have any update on what is going on, and zero replies to queries. In this thread as well capsunlocked says "just ask us!", but once asked, nothing.....
If there is one thing hurting the hobby here, it is the seller who does not reply to their customers.

In summary, the issues you are complaining about are therefore two: the alleged lack of updates and the failure to answer questions.
The problem of the lack of updates is non-existent: here on geekhack the posts were very limited, it is very true, but the newsletters from the site and the info on Discord were many, timely and unfortunately frustrating - due to the delays and the thousand problems with shipments.
A dashboard has also been set up on the site to get the latest updates on the status of the various GBs: https://caps-unlocked.com/dashboard/ (https://caps-unlocked.com/dashboard/).
So I don't see how you can complain about a lack of updates: I have personally participated in many GBs and by far those on caps unlocked are among the most constant in terms of updates.

As for the lack of response: it's true, I've also noticed that there have been times when many have complained about delays. At one point it was given as an indication to use the page on the site to send messages: https://caps-unlocked.com/contact-us/ (https://caps-unlocked.com/contact-us/).
I personally made use of it and the answer came to me: therefore it does not seem to me that the situation is as unmanageable as it is portrayed.

I therefore believe that it is better that you use that channel to reach caps unlocked.

I'm not saying this is the best way to handle the situation, try to understand my point of view. It is evident that there are some critical issues in the management of a GB with certain numbers by caps unlocked, I think this is clear to everyone. Although it was delayed it was communicated that in this phase the main attention is aimed at concluding the shipment of the units still waiting.
This is the situation, and caps unlocked has apologized several times for what happened. Fortunately, the situation seems to be resolving well and I'm sure the replies to your messages will arrive too.


I am guessing Capsunlocked is your friend by how much you defend him.

I invite everybody that is interested in caps-unlocked products to read this reddit thread:

https://www.reddit.com/r/MechanicalKeyboards/comments/po2nin/cu7_round_2_group_buy_is_live_black_and_white/

There are many and more severe issues beyond just a lack of communication.

One that several of my friends experienced was no VAT Refund for EU buyers of R1 since apparently he didn't have enough funds to refund people.
EU buyers were charged VAT twice, the UK one when they joined the GB and then another time from their country upon receiving their order.

This was just plain illegal but he refused cancellations and also refused to refund the UK Vat like he should have done.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ComfyK on Mon, 15 November 2021, 05:54:41
The uncommunicativeness is the problem. Regardless of if you sell in stock or GB that is a problem. I understand that it can take a long time. That is not the problem. There was a point there it took months to have any update on what is going on, and zero replies to queries. In this thread as well capsunlocked says "just ask us!", but once asked, nothing.....
If there is one thing hurting the hobby here, it is the seller who does not reply to their customers.

In summary, the issues you are complaining about are therefore two: the alleged lack of updates and the failure to answer questions.
The problem of the lack of updates is non-existent: here on geekhack the posts were very limited, it is very true, but the newsletters from the site and the info on Discord were many, timely and unfortunately frustrating - due to the delays and the thousand problems with shipments.
A dashboard has also been set up on the site to get the latest updates on the status of the various GBs: https://caps-unlocked.com/dashboard/ (https://caps-unlocked.com/dashboard/).
So I don't see how you can complain about a lack of updates: I have personally participated in many GBs and by far those on caps unlocked are among the most constant in terms of updates.

As for the lack of response: it's true, I've also noticed that there have been times when many have complained about delays. At one point it was given as an indication to use the page on the site to send messages: https://caps-unlocked.com/contact-us/ (https://caps-unlocked.com/contact-us/).
I personally made use of it and the answer came to me: therefore it does not seem to me that the situation is as unmanageable as it is portrayed.

I therefore believe that it is better that you use that channel to reach caps unlocked.

I'm not saying this is the best way to handle the situation, try to understand my point of view. It is evident that there are some critical issues in the management of a GB with certain numbers by caps unlocked, I think this is clear to everyone. Although it was delayed it was communicated that in this phase the main attention is aimed at concluding the shipment of the units still waiting.
This is the situation, and caps unlocked has apologized several times for what happened. Fortunately, the situation seems to be resolving well and I'm sure the replies to your messages will arrive too.


I am guessing Capsunlocked is your friend by how much you defend him.

I invite everybody that is interested in caps-unlocked products to read this reddit thread:

https://www.reddit.com/r/MechanicalKeyboards/comments/po2nin/cu7_round_2_group_buy_is_live_black_and_white/

There are many and more severe issues beyond just a lack of communication.

One that several of my friends experienced was no VAT Refund for EU buyers of R1 since apparently he didn't have enough funds to refund people.
EU buyers were charged VAT twice, the UK one when they joined the GB and then another time from their country upon receiving their order.

This was just plain illegal but he refused cancellations and also refused to refund the UK Vat like he should have done.

Exactly. And that is why I warned people, AVOID!

People need to stop encouraging others to join GB's from this guy/company, it's absolute untrustworthy and unprofessional business practices. He alone gives a bad name to the keyboard community.

There are plenty other GB's that you can trust. This is not one of them. You can't take the gamble that you might be one of the people who receives their product and is fine, because if you aren't and you have an issue, it's goodbye to any resolution/solution to the issue as you will never get a reply from Caps Unlocked, ever.

It's people like this that are ruining the keyboard community.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: CAPS UNLOCKED on Mon, 15 November 2021, 07:36:21
The uncommunicativeness is the problem. Regardless of if you sell in stock or GB that is a problem. I understand that it can take a long time. That is not the problem. There was a point there it took months to have any update on what is going on, and zero replies to queries. In this thread as well capsunlocked says "just ask us!", but once asked, nothing.....
If there is one thing hurting the hobby here, it is the seller who does not reply to their customers.

In summary, the issues you are complaining about are therefore two: the alleged lack of updates and the failure to answer questions.
The problem of the lack of updates is non-existent: here on geekhack the posts were very limited, it is very true, but the newsletters from the site and the info on Discord were many, timely and unfortunately frustrating - due to the delays and the thousand problems with shipments.
A dashboard has also been set up on the site to get the latest updates on the status of the various GBs: https://caps-unlocked.com/dashboard/ (https://caps-unlocked.com/dashboard/).
So I don't see how you can complain about a lack of updates: I have personally participated in many GBs and by far those on caps unlocked are among the most constant in terms of updates.

As for the lack of response: it's true, I've also noticed that there have been times when many have complained about delays. At one point it was given as an indication to use the page on the site to send messages: https://caps-unlocked.com/contact-us/ (https://caps-unlocked.com/contact-us/).
I personally made use of it and the answer came to me: therefore it does not seem to me that the situation is as unmanageable as it is portrayed.

I therefore believe that it is better that you use that channel to reach caps unlocked.

I'm not saying this is the best way to handle the situation, try to understand my point of view. It is evident that there are some critical issues in the management of a GB with certain numbers by caps unlocked, I think this is clear to everyone. Although it was delayed it was communicated that in this phase the main attention is aimed at concluding the shipment of the units still waiting.
This is the situation, and caps unlocked has apologized several times for what happened. Fortunately, the situation seems to be resolving well and I'm sure the replies to your messages will arrive too.


I am guessing Capsunlocked is your friend by how much you defend him.

I invite everybody that is interested in caps-unlocked products to read this reddit thread:

https://www.reddit.com/r/MechanicalKeyboards/comments/po2nin/cu7_round_2_group_buy_is_live_black_and_white/ (https://www.reddit.com/r/MechanicalKeyboards/comments/po2nin/cu7_round_2_group_buy_is_live_black_and_white/)

There are many and more severe issues beyond just a lack of communication.

One that several of my friends experienced was no VAT Refund for EU buyers of R1 since apparently he didn't have enough funds to refund people.
EU buyers were charged VAT twice, the UK one when they joined the GB and then another time from their country upon receiving their order.

This was just plain illegal but he refused cancellations and also refused to refund the UK Vat like he should have done.

Exactly. And that is why I warned people, AVOID!

People need to stop encouraging others to join GB's from this guy/company, it's absolute untrustworthy and unprofessional business practices. He alone gives a bad name to the keyboard community.

There are plenty other GB's that you can trust. This is not one of them. You can't take the gamble that you might be one of the people who receives their product and is fine, because if you aren't and you have an issue, it's goodbye to any resolution/solution to the issue as you will never get a reply from Caps Unlocked, ever.

It's people like this that are ruining the keyboard community.
 


I fully understand that there is a delay getting back to emails and the frustration this causes but I can confirm that no customers are intentionally ignored.  I think your last comments however are completely baseless and false.


> There are plenty other GB's that you can trust. This is not one of them. You can't take the gamble that you might be one of the people who receives their product and is fine, because if you aren't and you have an issue, it's goodbye to any resolution/solution to the issue as you will never get a reply from Caps Unlocked, ever.


You are implying that the products are unreliable / have poor build quality, which is simply false. Any faulty units are/have been replaced, not only for the CU7 but for all other group buys as well. I am really happy with the production quality, but admittedly a handful of cases/PCBs from any group buy will have issues - this goes for any product. Pretty much all of the products shipped don't develop ay faults and are enjoyed by customers.


> People need to stop encouraging others to join GB's from this guy/company, it's absolute untrustworthy and unprofessional business practices. He alone gives a bad name to the keyboard community. / It's people like this that are ruining the keyboard community.


I'm honsetly not sure how you have come to this conclusion and I am sorry if this is really how you feel. I understand that email response times / communication can be improved, I am aware of these issues, but to say that I am an individual that is ruining the keyboard community, one that I very much enjoy and support is quite frankly absurd. Considering that all of the group buys, despite delays, have been fulfilled / are being fulfilled I am unsure as to why you believe I am "untrustworthy". "He alone gives a bad name to the keyboard community" - again I think this is simply an unjustified baseless personal attack. Pretty much everyone that has purchased our products enjoys using them. In addition to this I have constantly looked to make mechanical keyboards more accessible for those looking to get into the hobby. Since the launch of the CU80 it's price has fallen from £150 to sub-£100; similar comparisions can be made for the CU65. There was a price increase for the CU7 (and there will be for the CU80) but this was due to components getting more expensive.

The CU7 has received a wide amount of praise and I am grateful for the support.


I am open to criticism with communication, I admit once again that response times can be improved and once the CU7s have shipped I will be looking to recruit for positions such as customers support / communications - but I disagree with claims that I am untrustworthy or that the products have build quality issues. I've spent almost 6 years building this; I am proud of what has been achieved but admit that there are some growing pains that need to be overcome.

Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: CookieFlow on Mon, 15 November 2021, 14:27:04
You only commented about the communication that can be improved, which is just one of the many problems that a lot of people have had.

Why did you totally ignore my comment about you charging the VAT twice, which was just illegal?
And your mods just banned any people that voiced their opinion on this subject from your Discord.


I just invite people to read that Reddit thread, and people can make the own opinion if they want to support your business or not.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: jpjoseph12 on Mon, 15 November 2021, 14:57:10
I would like to just say as I can see there is some negative press. But I received the CU7 and the build quality is excellent especially in consideration of the price, only note I would say the type c recess is a little too far into the shell causing a few compatibility issues with some type c cables. I waited roughly 2 and a half months after he had them shipped which I will admit is a little long but I could see he is a one man operation trying to streamline things. And honestly I am happy with what I received and would honestly of paid more for it.

Just wanted to give my 2 cents on this. As I think it is slightly unfair he is receiving a fair amount of flack on here.

Sent from my SM-G988B using Tapatalk

Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: CookieFlow on Mon, 15 November 2021, 15:39:07
I would like to just say as I can see there is some negative press. But I received the CU7 and the build quality is excellent especially in consideration of the price, only note I would say the type c recess is a little too far into the shell causing a few compatibility issues with some type c cables. I waited roughly 2 and a half months after he had them shipped which I will admit is a little long but I could see he is a one man operation trying to streamline things. And honestly I am happy with what I received and would honestly of paid more for it.

Just wanted to give my 2 cents on this. As I think it is slightly unfair he is receiving a fair amount of flack on here.

Sent from my SM-G988B using Tapatalk

I don't think many people are saying the product itself is bad, at least I don't see many of those critics myself.

Please read the reddit thread I posted and you can see some of what the problems were for many people which shouldn't be ignored just because there are some satisfied customers.

Anyways that was my final message in here.
I'm sure there are plenty of happy customers, but I also think it's fair to mention the issues that Caps Unlocked GB's had so people are aware of it.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: keyboard bat on Mon, 15 November 2021, 17:02:02
I also finally got a message regarding my wish to cancel and get a refund - denied without explanation. Doesn't make any sense, just sell it through the website you have.

Just all around terrible to deal with, and yeah I'll probably get hit with double VAT on it on top of everything. Avoid.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ComfyK on Wed, 17 November 2021, 07:51:10
You only commented about the communication that can be improved, which is just one of the many problems that a lot of people have had.

Why did you totally ignore my comment about you charging the VAT twice, which was just illegal?
And your mods just banned any people that voiced their opinion on this subject from your Discord.


I just invite people to read that Reddit thread, and people can make the own opinion if they want to support your business or not.

Yep, this.

And he says he is open to criticisms with communication - how is that possible when he doesn't even communicate and ignores people's messages and emails?

The discord server is super toxic as well.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ComfyK on Wed, 17 November 2021, 07:54:09
I also finally got a message regarding my wish to cancel and get a refund - denied without explanation. Doesn't make any sense, just sell it through the website you have.

Just all around terrible to deal with, and yeah I'll probably get hit with double VAT on it on top of everything. Avoid.

He can't do a refund because there is no money to help sort out issues. It kind of seems like every GB he launches overlapping previous unfinished ones is just to help raise more money.

Finish the previous GB's first, sort out the issues, reply to your customers. Don't leave people with defective products, double VAT charges, refund charges etc...

Anyway this is the last message from me. Good luck to anyone trying to sort their issues with this unprofessional company/lone guy.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ylothar on Wed, 17 November 2021, 15:10:11
He can't do a refund because there is no money to help sort out issues. It kind of seems like every GB he launches overlapping previous unfinished ones is just to help raise more money.

From what you wrote here I deduce that you are the owner of caps unlocked and you clearly have full knowledge of its business.
It's great news!
Countless messages complaining that there are no answers and now we have someone who can answer us, I am very happy with that: now you can solve all the problems mentioned. :thumb:
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: CAPS UNLOCKED on Sun, 28 November 2021, 05:34:47
Latest CU7 R1, CU80 R3 and CU65 R3 update that was just emailed out!

https://sh1.sendinblue.com/acf43h3u9ht7e.html?t=1638099086
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: trumanomar on Sun, 05 December 2021, 20:30:51
Why does it say 60 Pounds on IC yet it costs 70 pounds on product page?
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: lecorsair on Tue, 14 December 2021, 13:46:49
Anyone on US West coast who were in the batch that got shipped through DPD earlier this month received their order yet? I've never been able to get CU to respond to shipping inquiry from his company's "contact us" form. Thanks in advance.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: gorbachev on Sun, 19 December 2021, 17:57:16
This was just posted on caps-unlocked discord:

Quote
I hope you are well.

I regret to inform you that capsunlocked ltd (trading as capsunlocked) has entered voluntary insolvency and a ceased trading. Professional Insolvency Practitioners have been assigned.

Thank you for your support over the past 5 years.

More information will be released in due course.

The "shipping problems" suddenly start making sense.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: CookieFlow on Sun, 19 December 2021, 18:27:44
He can't do a refund because there is no money to help sort out issues. It kind of seems like every GB he launches overlapping previous unfinished ones is just to help raise more money.

From what you wrote here I deduce that you are the owner of caps unlocked and you clearly have full knowledge of its business.
It's great news!
Countless messages complaining that there are no answers and now we have someone who can answer us, I am very happy with that: now you can solve all the problems mentioned. :thumb:

So what's your answer now that it's made public that the company is going down?

At least some people weren't fooled, and could clearly see that he was launching new GB's just to be able to finishing funding the ongoing ones.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: lecorsair on Sun, 19 December 2021, 18:52:25
This was just posted on caps-unlocked discord:

Quote
I hope you are well.

I regret to inform you that capsunlocked ltd (trading as capsunlocked) has entered voluntary insolvency and a ceased trading. Professional Insolvency Practitioners have been assigned.

Thank you for your support over the past 5 years.

More information will be released in due course.

The "shipping problems" suddenly start making sense.

I sensed that was where CU was headed but refrained from commenting. I feel bad for people getting caught out by this, especially newcomers, hope doesn't jade them too much.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: bball2 on Sun, 19 December 2021, 22:59:19
That's too bad, I can definitely see why companies put an upper limit on the number of orders, seems like capsunlocked took way more orders than they could handle...
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: unusuaL_ on Mon, 20 December 2021, 05:51:41
What happens when you bite off more than you can chew. GL to those in the GBs, hopefully they get their money back.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: DaaDaa on Mon, 20 December 2021, 06:01:49
i charged back my payment to this company through my credit card company after they didnt reply to my email within 3 days. This was some months ago. what can i say? I'm smart.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ylothar on Mon, 20 December 2021, 07:03:11
So what's your answer now that it's made public that the company is going down?

At least some people weren't fooled, and could clearly see that he was launching new GB's just to be able to finishing funding the ongoing ones.

Dude, it's not me who must give an answer: on the contrary, like everyone else I am waiting to know how the situation will evolve (also because I am directly involved in GB for CU1).
In all these months I have always bought from caps-unlocked and above all had an answer to my messages.

I am very sorry that the situation has turned out this way, I am waiting for all the necessary information to be given. That's a big shame, especially as caps-unlocked products were now becoming an interesting ecosystem.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ComfyK on Mon, 20 December 2021, 17:36:19
He can't do a refund because there is no money to help sort out issues. It kind of seems like every GB he launches overlapping previous unfinished ones is just to help raise more money.

From what you wrote here I deduce that you are the owner of caps unlocked and you clearly have full knowledge of its business.
It's great news!
Countless messages complaining that there are no answers and now we have someone who can answer us, I am very happy with that: now you can solve all the problems mentioned. :thumb:

So what's your answer now that it's made public that the company is going down?

At least some people weren't fooled, and could clearly see that he was launching new GB's just to be able to finishing funding the ongoing ones.

Thank you, all our points proven true. We warned people and look what's happened. I feel sorry for all those who are still not receiving answers to their support emails, and there were so many unanswered questions in the discord channels, loads of people still asking where their products are, which have all now been deleted, so he ultimately erased all historical evidence of everything since he deleted all the discord channels. A few days before that, he made it so no one could chat in the channels anymore. Make what you will of this type of action and how it was dealt with.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: keyboard bat on Thu, 23 December 2021, 06:44:24
Haven't received my order, cannot cancel it. This is straight up theft. Thankfully there are some routes I can take legally. Just annoying.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: tmc_2269 on Fri, 31 December 2021, 23:16:15
I just went to their site today. It looks like they just filled for bankruptcy. It was an interesting choice to setup a GB so close to this decision...
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: Peter_Porker on Sat, 01 January 2022, 02:17:23
For everyone wondering about the money. This is straight from the discord.

“Please note that whilst I understand that you would all like more information tonight I need some time to work with the liquidators before issuing a full statement.

All orders (paypal and non-paypal) from the following group buys have been refunded on my side:

CU7 r2.5, CU65 r3.5, CU80 r4, CU21 r1

I am not going to comment outside of those GBs as I am waiting for professional advice.

edit: CU65 r3 was changed to cu65 r3.5”
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: BareSphereMass on Sun, 02 January 2022, 01:08:12
Welp, it looks like I was scammed out of $60 (for the CU1).  Feels bad man.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: diskonex on Tue, 04 January 2022, 06:01:54
I ordered CU7 r2  any suggestion on what I should do?
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: audax989 on Tue, 04 January 2022, 07:00:46
So what's your answer now that it's made public that the company is going down?

At least some people weren't fooled, and could clearly see that he was launching new GB's just to be able to finishing funding the ongoing ones.

Dude, it's not me who must give an answer: on the contrary, like everyone else I am waiting to know how the situation will evolve (also because I am directly involved in GB for CU1).
In all these months I have always bought from caps-unlocked and above all had an answer to my messages.

I am very sorry that the situation has turned out this way, I am waiting for all the necessary information to be given. That's a big shame, especially as caps-unlocked products were now becoming an interesting ecosystem.

What now? Glad I got my CU7 and out of that discord server.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: keyboard bat on Tue, 25 January 2022, 09:46:25
I ordered CU7 r2  any suggestion on what I should do?
I ordered CU7 extras. I guess the guy has stolen the money. Straight up scamming

Imagine being the guy here who defended this in this very thread, pretty embarrassing!
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ylothar on Wed, 26 January 2022, 16:33:29
Imagine being the guy here who defended this in this very thread, pretty embarrassing!

Are you referring to me?
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: bball2 on Wed, 26 January 2022, 16:54:01
Hrm... no updates on their discord in over a month, and the tracking # I got for my CU7 still has not updated. Probably pointless to keep hoping for something to happen =\
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: doggo1dance on Sat, 29 January 2022, 20:27:15
Imagine being the guy here who defended this in this very thread, pretty embarrassing!

Are you referring to me?

shamelessly supporting a scammer, how low can u go my friend
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: ylothar on Sun, 30 January 2022, 05:03:20
You don't have to worry about me, I have nothing to feel ashamed or embarrassed about.

I have expressed in total transparency what I think about the matter: I said that I have always bought from caps-unlocked (I have on my desk a CU80 R2, a CU65 R2 and a CU7 to testify), that I have had my problems (I have not received the additional PCB of my CU65 R2), that I received an answer to all the emails I sent to support and that I too am involved in the CU1 problem.

I am not a native English speaker but from what I can understand by checking online:

Quote
"scammer": someone who makes money using illegal methods, especially by tricking people

I have no interest in defending caps-unlocked: I don't even know him, and like so many in this GB the risk of losing what was anticipated is very concrete.
But I don't like accusing people of a very serious fact like fraud without having the absolute certainty that this is actually the case.

I really struggle to think that caps-unlocked purposely orchestrated a scam in this GB: it's obviously possible that I'm a complete naive but I think eventually something went wrong - in business it can happen. Obviously this means that mistakes have been made, it is undeniable: but not necessarily that they have been made in bad faith, with the specific intent of cheating people. No, I don't think so at all.

So I continue to hope that caps-unlocked can give an official explanation of what happened.

It is a great pity :'(
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: wackey on Wed, 16 March 2022, 12:11:38
Getting more and more likely that he just he made off with the money hoping nobody would try and get to him (legally, etc) no record of insolvency anywhere, website completely down when it should info about liquidators etc. Offline everywhere and not responding to anyone. Ghosted.

Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: idealape on Tue, 14 June 2022, 09:42:38
sad for the people who didn't get their order fullfilled, I was kinda surprised mine did show up in the mail one day.
Title: Re: [IC] CU7 - GB Launches 5th Dec! £59.99(inc VAT)
Post by: xmobotx on Tue, 14 June 2022, 18:33:37
this is the 1st I'm seeing this:
Getting more and more likely that he just he made off with the money hoping nobody would try and get to him (legally, etc) no record of insolvency anywhere, website completely down when it should info about liquidators etc. Offline everywhere and not responding to anyone. Ghosted.
I was a little confused that he wasn't fulfilling orders that were (according to him) in stock & being distributed.  I guess the more recent refunds were something of a smokescreen then?
Kinda makes sense now that there's no further updates since his discord announcement of insolvency.  I'm glad idealape got something but, more than a little disconcerted that I haven't seen anything and likely won't