Author Topic: KeyForge  (Read 1916212 times)

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Offline potatobot

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Re: KeyForge
« Reply #5900 on: Sun, 27 October 2019, 03:27:04 »
i got another shipping label created after I posted my reply here. is it 2/2?

Offline ptykozoon

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Re: KeyForge
« Reply #5901 on: Sun, 27 October 2019, 12:50:33 »

Offline Sneaky Potato

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Re: KeyForge
« Reply #5902 on: Sun, 27 October 2019, 13:06:51 »
The last of the Samhain packages were dropped off yesterday morning, so anybody with preshipment should have their package soon (or tracking updated, for International). Please email me if preshipment hasnít moved by Tuesday, regardless of if you are from Samhain or Fulfillment.



Please email Support today if you havenít gotten a tracking email at all from a sale, even if you emailed before. Chett will make sure you have tracking and weíll get things moving. Thanks everyone!

Offline Frostbyte

  • Posts: 10
Re: KeyForge
« Reply #5903 on: Sun, 27 October 2019, 13:21:21 »
Thanks for the update man! Can't wait to get them.

Offline Daggerjes

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Re: KeyForge
« Reply #5904 on: Sun, 27 October 2019, 20:35:38 »
My submission for the Samhain Pumpkin Carving contest: I tried to carve a Shishi with some form of depth. I am relatively new to the hobby but absolutely love your keys, I got lucky with a Foxdie Orochi in fulfillment and am looking forward to a Blood Spectre (hopefully Shishi!) in the next couple of days. Thanks for all of the hard work you put into your craft!

Offline Sneaky Potato

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Re: KeyForge
« Reply #5905 on: Sun, 27 October 2019, 20:42:30 »
My submission for the Samhain Pumpkin Carving contest: I tried to carve a Shishi with some form of depth. I am relatively new to the hobby but absolutely love your keys, I got lucky with a Foxdie Orochi in fulfillment and am looking forward to a Blood Spectre (hopefully Shishi!) in the next couple of days. Thanks for all of the hard work you put into your craft!

I love it! My daughter thinks the teeth are very spooky. She approves :)

Offline Kkoma

  • Posts: 0
Re: KeyForge
« Reply #5906 on: Mon, 28 October 2019, 06:36:47 »
Happy Halloween!228951-0228953-1228955-2228957-3

Offline TheIceJester

  • Posts: 7
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Re: KeyForge
« Reply #5907 on: Mon, 28 October 2019, 15:38:39 »
Blood Spectre bookends nicely with Volcanic.



Offline Briezion

  • Posts: 7
Re: KeyForge
« Reply #5908 on: Mon, 28 October 2019, 17:01:59 »
Woo! The new Bebe's arrived safe and have joined the squad! <3

Thank you so much! Really happy the halloween one could be my first keyforge Raffle!

Offline senryo

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Re: KeyForge
« Reply #5909 on: Wed, 30 October 2019, 14:59:16 »
Iíve been contacting the support for 2.5 weeks, no reply tho... :/

Offline wcmbk

  • Posts: 43
Re: KeyForge
« Reply #5910 on: Wed, 30 October 2019, 15:02:28 »
Iíve been contacting the support for 2.5 weeks, no reply tho... :/

Iíve been trying for five and a half months.

Offline senryo

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Re: KeyForge
« Reply #5911 on: Wed, 30 October 2019, 15:04:03 »
Iíve been contacting the support for 2.5 weeks, no reply tho... :/

Iíve been trying for five and a half months.

Sorry to hear that.
Is this a real thing or just a sarcasm?

Offline wcmbk

  • Posts: 43
Re: KeyForge
« Reply #5912 on: Wed, 30 October 2019, 15:06:18 »
Iíve been contacting the support for 2.5 weeks, no reply tho... :/

Iíve been trying for five and a half months.

Sorry to hear that.
Is this a real thing or just a sarcasm?

Nope, real. Got replies for the first month or so, radio silence since.

Sneaky does reply here but I assume each of my emails are missing in a mountain of new ones from the fulfilment sale etc..

Offline senryo

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Re: KeyForge
« Reply #5913 on: Wed, 30 October 2019, 15:07:27 »
Iíve been contacting the support for 2.5 weeks, no reply tho... :/

Iíve been trying for five and a half months.

Sorry to hear that.
Is this a real thing or just a sarcasm?

Nope, real. Got replies for the first month or so, radio silence since.

Sneaky does reply here but I assume each of my emails are missing in a mountain of new ones from the fulfilment sale etc..

I really hate to spam their support but is this the only way?
Iím really confused as my order is actually NOT fulfilled yet.

Offline wcmbk

  • Posts: 43
Re: KeyForge
« Reply #5914 on: Wed, 30 October 2019, 15:12:32 »
I really hate to spam their support but is this the only way?

Not sure. I do feel bad about it, but Iím down three caps which is a decent amount to just give up as never going to arrive.

If you find something that works, please let me know!



Offline Sneaky Potato

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Re: KeyForge
« Reply #5915 on: Wed, 30 October 2019, 22:48:14 »
Iíve been contacting the support for 2.5 weeks, no reply tho... :/
 


Iíve been contacting the support for 2.5 weeks, no reply tho... :/

Iíve been trying for five and a half months.
 


PM me so I can get the issues resolved ASAP. You shouldnít be waiting that long.

Offline senryo

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Re: KeyForge
« Reply #5916 on: Wed, 30 October 2019, 22:50:36 »
Iíve been contacting the support for 2.5 weeks, no reply tho... :/
 


Iíve been contacting the support for 2.5 weeks, no reply tho... :/

PMed. Thanks.
Iíve been trying for five and a half months.
 


PM me so I can get the issues resolved ASAP. You shouldnít be waiting that long.

Offline Sneaky Potato

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Re: KeyForge
« Reply #5917 on: Wed, 30 October 2019, 22:58:06 »
Iíve been contacting the support for 2.5 weeks, no reply tho... :/
 


Iíve been contacting the support for 2.5 weeks, no reply tho... :/

PMed. Thanks.
Iíve been trying for five and a half months.
 


PM me so I can get the issues resolved ASAP. You shouldnít be waiting that long.

You as well, sorry missed adding your comment to the reply.

Offline senryo

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Re: KeyForge
« Reply #5918 on: Thu, 31 October 2019, 00:06:20 »
Iíve been contacting the support for 2.5 weeks, no reply tho... :/
 


Iíve been contacting the support for 2.5 weeks, no reply tho... :/

PMed. Thanks.
Iíve been trying for five and a half months.
 


PM me so I can get the issues resolved ASAP. You shouldnít be waiting that long.

You as well, sorry missed adding your comment to the reply.

Hey Sneaky, I've PMed, should I be expecting a follow up soon or probably a day or 2 days later?
Sorry for bugging you, but I'm really worried with my order.

Offline Sneaky Potato

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Re: KeyForge
« Reply #5919 on: Thu, 31 October 2019, 00:14:28 »
Iíve been contacting the support for 2.5 weeks, no reply tho... :/
 


Iíve been contacting the support for 2.5 weeks, no reply tho... :/

PMed. Thanks.
Iíve been trying for five and a half months.
 


PM me so I can get the issues resolved ASAP. You shouldnít be waiting that long.

You as well, sorry missed adding your comment to the reply.

Hey Sneaky, I've PMed, should I be expecting a follow up soon or probably a day or 2 days later?
Sorry for bugging you, but I'm really worried with my order.

Iíll follow up with you this evening, currently traveling to see family. And donít worry, Iíll get whatever issue is going on fixed :) Chett is at the studio and Iíll coordinate with him.

Offline anatworkaccount

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Re: KeyForge
« Reply #5920 on: Thu, 31 October 2019, 00:45:28 »
Iíve been contacting the support for 2.5 weeks, no reply tho... :/
 


Iíve been contacting the support for 2.5 weeks, no reply tho... :/

PMed. Thanks.
Iíve been trying for five and a half months.
 


PM me so I can get the issues resolved ASAP. You shouldnít be waiting that long.

You as well, sorry missed adding your comment to the reply.

Hey Sneaky, I've PMed, should I be expecting a follow up soon or probably a day or 2 days later?
Sorry for bugging you, but I'm really worried with my order.

Iíll follow up with you this evening, currently traveling to see family. And donít worry, Iíll get whatever issue is going on fixed :) Chett is at the studio and Iíll coordinate with him.
Can you add me to that queue? Had a label printed 2 weeks ago on a replacement cap and it didn't move and has now dropped off informed delivery. Sent a follow up email haven't heard back.

Sent from my Pixel 2 XL using Tapatalk


Offline Sneaky Potato

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Re: KeyForge
« Reply #5921 on: Thu, 31 October 2019, 00:52:19 »
You got it. Thanks guys :) Iíll be responding shortly.

Offline heloitsame

  • Posts: 8
Re: KeyForge
« Reply #5922 on: Thu, 31 October 2019, 04:41:56 »
You got it. Thanks guys :) Iíll be responding shortly.

would also like to be added to that queue train, no tracking or updates from fulfillment with multiple follow up emails ):

Offline HOBI3CAT

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Re: KeyForge
« Reply #5923 on: Thu, 31 October 2019, 07:53:33 »
You got it. Thanks guys :) Iíll be responding shortly.

would also like to be added to that queue train, no tracking or updates from fulfillment with multiple follow up emails ):

Same here!

Offline Briezion

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Re: KeyForge
« Reply #5924 on: Thu, 31 October 2019, 18:10:35 »
Heyyo! My submission to the pumpkin carving contest! I know it's on the late side but works been killin' me.

Sorry for the photo spam but I am very proud of how it turned out!

Went with the ever popular shishi (in retrospect I kinda wish I'd done mulder, but there is next year!) And the keyforge logo! I do adore the foo-dog/guardian lion theme and I hope to win one in a raffle someday!

And while I know batboi skidd isn't keyforge, but He's so SPOOPY and wanted to join in on the party! ;3

I want to thank keyforge for creating these caps and giving us the opportunity to own these little pieces of art, all of you are stunning and I hope the endeavor is a never ending success!

🦇!HAPPY HALLOWEEN! 🦇

*I'm not sure why it loaded sideways I'm on mobile right now on way to party, I'll fix as soon as possible! Sorry!
« Last Edit: Fri, 01 November 2019, 01:00:37 by Briezion »

Offline higgga

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Re: KeyForge
« Reply #5925 on: Thu, 31 October 2019, 19:57:20 »
Here is my submission for the Halloween watermelon contest

https://imgur.com/a/lSkcHZk

Offline jl725

  • Posts: 4
Re: KeyForge
« Reply #5926 on: Thu, 31 October 2019, 20:13:45 »
Happy Halloween everyone, I know this turned out as a carving that has almost no relation to keyforge but at the beginning I was kinda going for the mayhem sculpt. Hope this submission isnít too late.

Offline Briezion

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Re: KeyForge
« Reply #5927 on: Thu, 31 October 2019, 20:34:53 »
YO THOSE ARE SWEET!

Best of luck to all entrants! I can't waaaiiittt. :3

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Offline jl725

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Re: KeyForge
« Reply #5928 on: Thu, 31 October 2019, 20:36:53 »
YO THOSE ARE SWEET!

Best of luck to all entrants! I can't waaaiiittt. :3

Sent from my SM-G960U using Tapatalk

Your pumpkin looks really sick too.

Offline Briezion

  • Posts: 7
Re: KeyForge
« Reply #5929 on: Thu, 31 October 2019, 20:40:39 »
YO THOSE ARE SWEET!

Best of luck to all entrants! I can't waaaiiittt. :3

Sent from my SM-G960U using Tapatalk

Your pumpkin looks really sick too.
Thank you! I adore carving any haven't been able to partake in spoopfest in few years and this was a good excuse to get in the witchy spirit. :3 I want more uploads moooooore.

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Offline gasp

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Re: KeyForge
« Reply #5930 on: Thu, 31 October 2019, 21:20:13 »
Happy Halloween From Oatmeal and Sneaky Potato Himself

Hopefully a decent attempt considering it's my 3rd ever pumpkin, and I did it all today after work with kitchen utensils haha

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Offline Briezion

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Re: KeyForge
« Reply #5931 on: Thu, 31 October 2019, 21:21:55 »


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Offline dalsu

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Re: KeyForge
« Reply #5932 on: Thu, 31 October 2019, 21:32:56 »
Think it's a gg folks, this gasp dude gonna win with that gg WP

Offline jl725

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Re: KeyForge
« Reply #5933 on: Thu, 31 October 2019, 21:58:51 »
Really wish there could be multiple winners.

Offline Daggerjes

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Re: KeyForge
« Reply #5934 on: Thu, 31 October 2019, 22:00:22 »
Good job and best of luck to everyone, those are some kick@$$ pumpkin carvings! Especially awesome shading Briezion
« Last Edit: Thu, 31 October 2019, 22:02:36 by Daggerjes »

Offline Briezion

  • Posts: 7
Re: KeyForge
« Reply #5935 on: Thu, 31 October 2019, 22:44:38 »
Good job and best of luck to everyone, those are some kick@$$ pumpkin carvings! Especially awesome shading Briezion

Thankyouthankyou! <3

Offline higgga

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Re: KeyForge
« Reply #5936 on: Thu, 31 October 2019, 23:00:07 »
Really wish there could be multiple winners.

well, there's nothing stopping him...   ;)

Offline juntheboon

  • Posts: 51
Re: KeyForge
« Reply #5937 on: Thu, 31 October 2019, 23:46:48 »
wow very impressive pumpkins here! i love the picture with the sneaky potato! haha

Offline Sneaky Potato

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Re: KeyForge
« Reply #5938 on: Fri, 01 November 2019, 01:00:44 »
Great work on the pumpkins! Really love them all. The Sneaky Potato was especially sneaky, I totally missed it on my first look. I will be choosing winners tomorrow morning/afternoon, thanks to those who took the time out of their holiday to participate.


I'm working on the last of the PMs right now, I'll be back in town to reship any orders that need it tomorrow evening.



I hope everyone has a safe and fun Halloween :)


229207-0

Offline Briezion

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Re: KeyForge
« Reply #5939 on: Fri, 01 November 2019, 01:04:14 »
Woo! Thank you again and Happy Samhain!

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Offline Sneaky Potato

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Re: KeyForge
« Reply #5940 on: Fri, 01 November 2019, 22:24:17 »
Both Briezion and Gasp will receive commissions for their outstanding work, and an Honorable Mention prize will go to J725 for sharing his pumpkin. I will contact the three of you once I am back home, Iím on the road back from visiting family right now. Congrats guys!

If youíre waiting on a response from me, Iíll be doing them all day tomorrow with Chett now that the holiday is over and weíll be back in the swing of things. Any outstanding problems will be taken care of ASAP tomorrow, and I donít plan on doing anything in the entire month of November until everyone is taken care of and nobody is waiting on anything random. Goal is to reach inbox zero tomorrow, though.

Iím also going to be having my wife join the Support team full-time starting tomorrow after training her last week, so you will likely start to see responses from Erika and Chett starting tomorrow. She will specifically handle orders that need to be reshipped or fixed. Over the next week  things should be smoother with much faster response times now that we have a third set of hands. Once I have an idea of how quickly we can resolve tickets, Iíll be able to set some kind of SLA on responses. That should give people a good measure of how long they should expect to wait on a response.

We hope everyone had a great holiday <3 Halloween is one of my favorite times of the year to make caps. Iím always sad when itís over.

Offline jl725

  • Posts: 4
Re: KeyForge
« Reply #5941 on: Fri, 01 November 2019, 22:44:31 »
Congratz guys

Offline Briezion

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Re: KeyForge
« Reply #5942 on: Fri, 01 November 2019, 22:53:13 »
AHHH! Thank you so much! Take your time and be safe! Brain needs rest too!

Thank you again and grats to Gasp and J725! :3

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Offline SeedyOne

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Re: KeyForge
« Reply #5943 on: Fri, 01 November 2019, 23:04:39 »
Holy cow, Briezion & gasp crushed it with those carvings. Good stuff!  :thumb:

Offline Evo_Spec

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Re: KeyForge
« Reply #5944 on: Fri, 01 November 2019, 23:46:06 »
If youíre waiting on a response from me, Iíll be doing them all day tomorrow with Chett now that the holiday is over and weíll be back in the swing of things. Any outstanding problems will be taken care of ASAP tomorrow, and I donít plan on doing anything in the entire month of November until everyone is taken care of and nobody is waiting on anything random. Goal is to reach inbox zero tomorrow, though.

Does this include the support@keyforge.com emails? I've avoided posting anything in here that was support related so I look forward to hearing a response!
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Offline Sneaky Potato

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Re: KeyForge
« Reply #5945 on: Sat, 02 November 2019, 22:46:07 »
Got in later than expected today due to traffic, will begin responses in the morning so we can unpack. Iíll post here when we have gotten to all @support emails and GH messages have been responded to.

Offline senryo

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Re: KeyForge
« Reply #5946 on: Wed, 06 November 2019, 20:18:27 »
Iím pretty fed up on waiting the support response.

ďWill get in touch with you shortlyĒ

5 days later, Iím still frantically refreshing my mailbox and looking at the empty inbox helplessly.

Welp, Iíll just wait for next week/month.

Offline Sneaky Potato

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Re: KeyForge
« Reply #5947 on: Wed, 06 November 2019, 20:28:55 »
I’m pretty fed up on waiting the support response.

“Will get in touch with you shortly”

5 days later, I’m still frantically refreshing my mailbox and looking at the empty inbox helplessly.

Welp, I’ll just wait for next week/month.

If you have a pending issue that hasn't received attention for some reason, please bump it now and she will have it resolved immediately. Her response times have been lightning fast for people that have been waiting on pending issues.

Erika has done a fantastic job getting the Support queue caught up over the past couple of days, and nearly ALL pending and new issues have been addressed, or are currently being addressed today. I'm extremely impressed with how hard she has been working to make sure everyone is taken care of, it is not an easy task.

Or, you can PM me and I'll refund you. That simple.
« Last Edit: Wed, 06 November 2019, 20:33:41 by Sneaky Potato »

Offline senryo

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Re: KeyForge
« Reply #5948 on: Wed, 06 November 2019, 20:32:30 »
Iím pretty fed up on waiting the support response.

ďWill get in touch with you shortlyĒ

5 days later, Iím still frantically refreshing my mailbox and looking at the empty inbox helplessly.

Welp, Iíll just wait for next week/month.

If you have a pending issue that hasn't received attention for some reason, please bump it now and she will have it resolved immediately. Her response times have been lightning fast for people that have been waiting on pending issues.

Erika has done a fantastic job getting the Support queue caught up over the past couple of days, and nearly ALL pending issues have been addressed, or are currently being addressed today. I'm extremely impressed with how hard she has been working to make sure everyone is taken care of, it is not an easy task.


I donít know man. I did what I could.

I wouldnít deny the effort of the team and I appreciate your work as stated numerous times in previous mails. Just that my patience is running out as the time goes. And especially when Iíve been tossing my words into black hole just makes me feel even more helpless and tired.

Offline Sneaky Potato

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Re: KeyForge
« Reply #5949 on: Wed, 06 November 2019, 20:39:48 »
Iím pretty fed up on waiting the support response.

ďWill get in touch with you shortlyĒ

5 days later, Iím still frantically refreshing my mailbox and looking at the empty inbox helplessly.

Welp, Iíll just wait for next week/month.

If you have a pending issue that hasn't received attention for some reason, please bump it now and she will have it resolved immediately. Her response times have been lightning fast for people that have been waiting on pending issues.

Erika has done a fantastic job getting the Support queue caught up over the past couple of days, and nearly ALL pending issues have been addressed, or are currently being addressed today. I'm extremely impressed with how hard she has been working to make sure everyone is taken care of, it is not an easy task.
Show Image


I donít know man. I did what I could.

I wouldnít deny the effort of the team and I appreciate your work as stated numerous times in previous mails. Just that my patience is running out as the time goes. And especially when Iíve been tossing my words into black hole just makes me feel even more helpless and tired.

She's working on it now, it was assigned to Chett. You'll get a response in a second.