Both Briezion and Gasp will receive commissions for their outstanding work, and an Honorable Mention prize will go to J725 for sharing his pumpkin. I will contact the three of you once I am back home, I’m on the road back from visiting family right now. Congrats guys!
If you’re waiting on a response from me, I’ll be doing them all day tomorrow with Chett now that the holiday is over and we’ll be back in the swing of things. Any outstanding problems will be taken care of ASAP tomorrow, and I don’t plan on doing anything in the entire month of November until everyone is taken care of and nobody is waiting on anything random. Goal is to reach inbox zero tomorrow, though.
I’m also going to be having my wife join the Support team full-time starting tomorrow after training her last week, so you will likely start to see responses from Erika and Chett starting tomorrow. She will specifically handle orders that need to be reshipped or fixed. Over the next week things should be smoother with much faster response times now that we have a third set of hands. Once I have an idea of how quickly we can resolve tickets, I’ll be able to set some kind of SLA on responses. That should give people a good measure of how long they should expect to wait on a response.
We hope everyone had a great holiday <3 Halloween is one of my favorite times of the year to make caps. I’m always sad when it’s over.
