KeyForge

[ikarus214]

Approved. Erika was very supportive and fast. I like her!

Sent from my MI 8 using Tapatalk

[Sneaky Potato]

I’m pretty fed up on waiting the support response.

“Will get in touch with you shortly”

5 days later, I’m still frantically refreshing my mailbox and looking at the empty inbox helplessly.

Welp, I’ll just wait for next week/month.

If you have a pending issue that hasn't received attention for some reason, please bump it now and she will have it resolved immediately. Her response times have been lightning fast for people that have been waiting on pending issues.

Erika has done a fantastic job getting the Support queue caught up over the past couple of days, and nearly ALL pending issues have been addressed, or are currently being addressed today. I'm extremely impressed with how hard she has been working to make sure everyone is taken care of, it is not an easy task.

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I don’t know man. I did what I could.

I wouldn’t deny the effort of the team and I appreciate your work as stated numerous times in previous mails. Just that my patience is running out as the time goes. And especially when I’ve been tossing my words into black hole just makes me feel even more helpless and tired.

Reply has been sent, she's already working on the express shipping you requested.

[senryo]

I’m pretty fed up on waiting the support response.

“Will get in touch with you shortly”

5 days later, I’m still frantically refreshing my mailbox and looking at the empty inbox helplessly.

Welp, I’ll just wait for next week/month.

If you have a pending issue that hasn't received attention for some reason, please bump it now and she will have it resolved immediately. Her response times have been lightning fast for people that have been waiting on pending issues.

Erika has done a fantastic job getting the Support queue caught up over the past couple of days, and nearly ALL pending issues have been addressed, or are currently being addressed today. I'm extremely impressed with how hard she has been working to make sure everyone is taken care of, it is not an easy task.

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I don’t know man. I did what I could.

I wouldn’t deny the effort of the team and I appreciate your work as stated numerous times in previous mails. Just that my patience is running out as the time goes. And especially when I’ve been tossing my words into black hole just makes me feel even more helpless and tired.

Reply has been sent, she's already working on the express shipping you requested.

Received, thank you.

[crowKAKAWWW]

I bumped my email as well, hoping to hear from someone soon.

[Sneaky Potato]

I bumped my email as well, hoping to hear from someone soon.

You’ll hear back in a few minutes. Thanks!

[jl725]

Any update on pumpkin carving contest?

[Evo_Spec]

Any update on pumpkin carving contest?

Both Briezion and Gasp will receive commissions for their outstanding work, and an Honorable Mention prize will go to J725 for sharing his pumpkin. I will contact the three of you once I am back home, I’m on the road back from visiting family right now. Congrats guys!

If you’re waiting on a response from me, I’ll be doing them all day tomorrow with Chett now that the holiday is over and we’ll be back in the swing of things. Any outstanding problems will be taken care of ASAP tomorrow, and I don’t plan on doing anything in the entire month of November until everyone is taken care of and nobody is waiting on anything random. Goal is to reach inbox zero tomorrow, though.

I’m also going to be having my wife join the Support team full-time starting tomorrow after training her last week, so you will likely start to see responses from Erika and Chett starting tomorrow. She will specifically handle orders that need to be reshipped or fixed. Over the next week  things should be smoother with much faster response times now that we have a third set of hands. Once I have an idea of how quickly we can resolve tickets, I’ll be able to set some kind of SLA on responses. That should give people a good measure of how long they should expect to wait on a response.

We hope everyone had a great holiday <3 Halloween is one of my favorite times of the year to make caps. I’m always sad when it’s over.

[jl725]

Any update on pumpkin carving contest?

Both Briezion and Gasp will receive commissions for their outstanding work, and an Honorable Mention prize will go to J725 for sharing his pumpkin. I will contact the three of you once I am back home, I’m on the road back from visiting family right now. Congrats guys!

If you’re waiting on a response from me, I’ll be doing them all day tomorrow with Chett now that the holiday is over and we’ll be back in the swing of things. Any outstanding problems will be taken care of ASAP tomorrow, and I don’t plan on doing anything in the entire month of November until everyone is taken care of and nobody is waiting on anything random. Goal is to reach inbox zero tomorrow, though.

I’m also going to be having my wife join the Support team full-time starting tomorrow after training her last week, so you will likely start to see responses from Erika and Chett starting tomorrow. She will specifically handle orders that need to be reshipped or fixed. Over the next week  things should be smoother with much faster response times now that we have a third set of hands. Once I have an idea of how quickly we can resolve tickets, I’ll be able to set some kind of SLA on responses. That should give people a good measure of how long they should expect to wait on a response.

We hope everyone had a great holiday <3 Halloween is one of my favorite times of the year to make caps. I’m always sad when it’s over.

Yeah I saw just wanted to know if the winners were contacted yet and also curious what my prize could be haha. Sorry if I came off as impatient.

[Sneaky Potato]

Any update on pumpkin carving contest?

Both Briezion and Gasp will receive commissions for their outstanding work, and an Honorable Mention prize will go to J725 for sharing his pumpkin. I will contact the three of you once I am back home, I’m on the road back from visiting family right now. Congrats guys!

If you’re waiting on a response from me, I’ll be doing them all day tomorrow with Chett now that the holiday is over and we’ll be back in the swing of things. Any outstanding problems will be taken care of ASAP tomorrow, and I don’t plan on doing anything in the entire month of November until everyone is taken care of and nobody is waiting on anything random. Goal is to reach inbox zero tomorrow, though.

I’m also going to be having my wife join the Support team full-time starting tomorrow after training her last week, so you will likely start to see responses from Erika and Chett starting tomorrow. She will specifically handle orders that need to be reshipped or fixed. Over the next week  things should be smoother with much faster response times now that we have a third set of hands. Once I have an idea of how quickly we can resolve tickets, I’ll be able to set some kind of SLA on responses. That should give people a good measure of how long they should expect to wait on a response.

We hope everyone had a great holiday <3 Halloween is one of my favorite times of the year to make caps. I’m always sad when it’s over.

Yeah I saw just wanted to know if the winners were contacted yet and also curious what my prize could be haha. Sorry if I came off as impatient.

I’ll be in touch today

[jl725]

Any update on pumpkin carving contest?

Both Briezion and Gasp will receive commissions for their outstanding work, and an Honorable Mention prize will go to J725 for sharing his pumpkin. I will contact the three of you once I am back home, I’m on the road back from visiting family right now. Congrats guys!

If you’re waiting on a response from me, I’ll be doing them all day tomorrow with Chett now that the holiday is over and we’ll be back in the swing of things. Any outstanding problems will be taken care of ASAP tomorrow, and I don’t plan on doing anything in the entire month of November until everyone is taken care of and nobody is waiting on anything random. Goal is to reach inbox zero tomorrow, though.

I’m also going to be having my wife join the Support team full-time starting tomorrow after training her last week, so you will likely start to see responses from Erika and Chett starting tomorrow. She will specifically handle orders that need to be reshipped or fixed. Over the next week  things should be smoother with much faster response times now that we have a third set of hands. Once I have an idea of how quickly we can resolve tickets, I’ll be able to set some kind of SLA on responses. That should give people a good measure of how long they should expect to wait on a response.

We hope everyone had a great holiday <3 Halloween is one of my favorite times of the year to make caps. I’m always sad when it’s over.

Yeah I saw just wanted to know if the winners were contacted yet and also curious what my prize could be haha. Sorry if I came off as impatient.

I’ll be in touch today

Awesome, thank you. 

[mankikami]

Could you please update my order status. My order number is #5557 from 6/11 sales.

[senryo]

Although it has been a long ride, it worths the wait.
I've finally received my caps, and thank you Kyle and other KF team members for the efforts and kindness.

I appreciate it and hope you all a good day!

[Sneaky Potato]

Could you please update my order status. My order number is #5557 from 6/11 sales.

Erika has been assigned the ticket and will resolve it today, thanks for letting me know.

Although it has been a long ride, it worths the wait.
I've finally received my caps, and thank you Kyle and other KF team members for the efforts and kindness.

I appreciate it and hope you all a good day!

Glad you received your package, and thank you for letting us fix the issue for you

[jl725]

Hey Kyle, I had a question in my response to your pm, can you get back to me on that?

[crowKAKAWWW]

Sent you an urgent email regarding the shipping address for a label that was created this afternoon, hopefully it gets through to you before you've dropped it off!

Resolved!

[Sneaky Potato]

Sent you an urgent email regarding the shipping address for a label that was created this afternoon, hopefully it gets through to you before you've dropped it off!

Resolved!

I got you fam

[Aphidsc]

Hi I just received my Metropolis keycaps. Is it possible to get an update on Metropolis Artisan progress? When to expect it shipped etc.

Thanks

[Sneaky Potato]

Hi I just received my Metropolis keycaps. Is it possible to get an update on Metropolis Artisan progress? When to expect it shipped etc.

Thanks

Metropolis will be shipping soon, I’m shooting for next week if possible.

[Aphidsc]

Hi I just received my Metropolis keycaps. Is it possible to get an update on Metropolis Artisan progress? When to expect it shipped etc.

Thanks

Metropolis will be shipping soon, I’m shooting for next week if possible.

Awesome, thanks for the speedy response

[mankikami]

Thx Erika for the prompt response 

[Evo_Spec]

Looks like Erika has been getting to everyone's emails.

I just wanted to comment with another positive experience with Erika!

[Briezion]

Heyyo! Just wanted to make sure you guys recieved the messege with email info in it. No worries if so and just busy but I hadn't gotten a response and thought I'd inquire!
:3 Thanks much!

Sent from my SM-G960U using Tapatalk

[Hongook]

Kyle, whenever you get the chance could you please respond to our latest correspondence? Thanks!


Sent from my iPhone using Tapatalk

[senryo]

Hey there, is the Metropolis shipped? I thought it comes with the set, obviously I was mistaken.
Mind if I ask when it will be fulfilled? Last I saw the thread, it says September.

[Sneaky Potato]

It will be shipping this week, I’m planning on Tuesday.

[senryo]

It will be shipping this week, I’m planning on Tuesday.

Gotcha, thanks!

[Sneaky Potato]

Quick update: 8008 and Metropolis will go out Saturday/Sunday, there’s a snowstorm coming that made us change our Thanksgiving travel plans to leaving today rather than tomorrow so we don’t get stuck. I’d rather get everything out after I’m back Friday so we’ll be available for support and address changes if needed on those packages.

I will also be opening a quick Purgebag sale on Monday once Metropolis and 8008 are out. There will be a Forgemas Sale in December as well, but it will be announced once I’m finished with a few other  things (including commissions) that I can get to now that support is caught up.

Hope everyone has a safe and wonderful holiday <3

[vicissitude]

Thank you.
May you have a wonderful Thanksgiving. 

[stuey138]

So once upon a time, there was word of an SA Bliss collab and sample caps were made.  Can I get my hopes up that this might be one of the commissions you'll now get to now that you have the time?  I was so unlucky with the other Bliss raffles and was hoping this would be the one that all of my luck was saved for.

[Sneaky Potato]

Just got back, tracking will go out in a few hours.

[senryo]

Just got back, tracking will go out in a few hours.

Is it normal that I havent received my tracking no.?

[Sneaky Potato]

Just got back, tracking will go out in a few hours.

Is it normal that I havent received my tracking no.?

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You'll get it today, we ran out of bubble mailers for international packages for like 4 of the orders, so I'm waiting for those to be delivered.

[Dark3ndSoulz]

received a tracking number but it still only says shipping label created. Hasn't changed in a few days now. I'm US based.

[wikkiwikki420]

Yo!!!
Sneaky and gang, I just wanted to tel you that I still love the Keyforge product and I love my Lilac Milk more than ever. Here’s hoping for some upcoming purge love.

[DetectiveNio]

Will you let us know if purge bag invoice are out?

Sent from my Pixel 2 using Tapatalk

[pendemon]

Good luck to all who entered!

And Sneaky, for future purge bag events, any chance you’d consider showing all of the caps available, possibly similar to what another artisan maker in the community does? If that’s not your style, cool. Just thought I’d throw it out there.

[Digitize]

Whaaaa..? Didn’t know about the purge sale. No post here about it. Guess I haaave to sign up for email notifications from your site to know.

It’s okay. It’s okay. I’m okay. At least my wallet isn’t mad at me. I’m in the positive. Yay.


Sent from my iPhone using Tapatalk

[Sneaky Potato]

I just sent out invoices, they should arrive shortly.

Good luck to all who entered!

And Sneaky, for future purge bag events, any chance you’d consider showing all of the caps available, possibly similar to what another artisan maker in the community does? If that’s not your style, cool. Just thought I’d throw it out there.

Next Purge will be done in a similar fashion, I agree it would be helpful. I'm working to completely revamp the way I do sales in 2020 to make everything more user-friendly.

[wikkiwikki420]

If we get an invoice, will it be for the amount of purge bags we wanted or could it be less?

Only asking because I did get an invoice, but I was on a plane when I filled it out and I thought I said three. But I am grateful and happy that I did get an invoice even if it wasn't the full order. =)

Thank you Sneaky for the invoice!

[delrn]

Missed out on this because it happened in the middle of the night for us europeans, have you considered announcing these sales a few hours in advance?


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[QuickDelat]

Missed out on this because it happened in the middle of the night for us europeans, have you considered announcing these sales a few hours in advance?

Same here
woke up this morning, checked my mail, see the keyforge mail, get excited, click the link, sale closed

[YiZZo]

If we get an invoice, will it be for the amount of purge bags we wanted or could it be less?

Only asking because I did get an invoice, but I was on a plane when I filled it out and I thought I said three. But I am grateful and happy that I did get an invoice even if it wasn't the full order. =)

Thank you Sneaky for the invoice!

The number you pick is how many "up to" you can win and willing to pay for. So you can win less than the number you picked.

[wikkiwikki420]

The number you pick is how many "up to" you can win and willing to pay for. So you can win less than the number you picked.
[/quote]

Thank you Yizzo

[YiZZo]

Thank you Yizzo

No problem man! And congrats on the win!!!

[ikarus214]

Just got back, tracking will go out in a few hours.

Is it normal that I havent received my tracking no.?

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You'll get it today, we ran out of bubble mailers for international packages for like 4 of the orders, so I'm waiting for those to be delivered.

Did you finish shipping all the international packs?

Sent from my MI 8 using Tapatalk

[CmcKelviN]

Missed out on this because it happened in the middle of the night for us europeans, have you considered announcing these sales a few hours in advance?

Same here
woke up this morning, checked my mail, see the keyforge mail, get excited, click the link, sale closed

Yeah same. Just woke after the form closed few minutes later. Hope can join the next one.

[senryo]

Just got back, tracking will go out in a few hours.

Is it normal that I havent received my tracking no.?

Show Image

You'll get it today, we ran out of bubble mailers for international packages for like 4 of the orders, so I'm waiting for those to be delivered.

Did you finish shipping all the international packs?

Sent from my MI 8 using Tapatalk

Last I checked, I havent received their tracking yet, I think they havent finished packing the orders. Maybe.

[AaronR]

8008 still hasn’t shipped yet. I’m an international order. Tracking only shows label created

[AaronR]

My 8008 has shipped now.

[JSaintS]

Hello Sneaky!

I've sent you a couple of emails, could you please get back to me when you have time ?