geekhack Marketplace > Group Buys and Preorders
[GB] Fox Lab - Time 80 Reforged
kiyoboard:
--- Quote from: Lufenia on Fri, 10 September 2021, 08:22:15 ---Well I have finally gotten a response after a couple of emails and 2-3 months of silence.
Long story short, Fox Labs will not replace my dented TIME badge at the front.
I wasn't even asking for a full replace, just the front badge.
I will be avoiding all Fox Labs boards and hopefully anyone considering buying their products in the future will use my experience with them as a reference.
--- End quote ---
I had an issue with them as well, which I mentioned here https://youtu.be/PDz2Y7iqQVA?t=196 I like their boards, including this one, but I will also not buying from them any more.
TieuNgu:
I received a board with cosmetic damages, and attempted to contact them for the last month and a half with no response.
With similar complaints as seen in this thread, I humbly request GH admin to take this into consideration when approving their next GB thread.
CaptainVinceO2:
--- Quote from: 24kpurehandsome on Sat, 11 September 2021, 08:42:16 ---
--- Quote from: Lufenia on Fri, 10 September 2021, 08:22:15 ---Well I have finally gotten a response after a couple of emails and 2-3 months of silence.
Long story short, Fox Labs will not replace my dented TIME badge at the front.
I wasn't even asking for a full replace, just the front badge.
I will be avoiding all Fox Labs boards and hopefully anyone considering buying their products in the future will use my experience with them as a reference.
--- End quote ---
I second this, I am avoiding all Fox Labs future boards as well. I merely asked if I can swap the extra pcb from hotswap to solder and he wouldn't do this. It was only a week after closing of the GB.
--- End quote ---
Pretty common for vendors to not allow order edits or refunds after GB has closed.
kurokamiyuudai:
Hello.
Noob here. Sorry for the dumb question but I would like to ask something.
I was looking on the site of Fox labs and I was able to see that there is still stocks of Time 80 Reforged: https://foxlab.store/products/time80re-leftovers-batch-4
I would like to confirm if it is still open just to make sure before hitting the button on the mentioned site site.
senter:
--- Quote from: kiyoboard on Sun, 12 September 2021, 15:52:53 ---
--- Quote from: Lufenia on Fri, 10 September 2021, 08:22:15 ---Well I have finally gotten a response after a couple of emails and 2-3 months of silence.
Long story short, Fox Labs will not replace my dented TIME badge at the front.
I wasn't even asking for a full replace, just the front badge.
I will be avoiding all Fox Labs boards and hopefully anyone considering buying their products in the future will use my experience with them as a reference.
--- End quote ---
I had an issue with them as well, which I mentioned here https://youtu.be/PDz2Y7iqQVA?t=196 I like their boards, including this one, but I will also not buying from them any more.
--- End quote ---
The issue you mentioned is completely on you if I understand it correctly. There’s bold red font on the store page asking you to read the description before placing the order and you didn’t. I’ve also made all the important information in bold font in the description and you didn’t notice. The description clearly said if you place the second order for the badge+plate bundle you’ll receive only the plate, and you ask for a refund. If there are better ways of preventing you from placing the wrong order I would do. I’ve partially refunded all the orders who ordered extra plate+badge bundle. Unfortunately I didn't catch your mistake but I believe it was the only case. I could have refunded you for that little money. I don't think I had to thought because you received exactly what you were supposed to receive.
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