A warning to anyone that is considering any future Caps Unlocked products or GB's. AVOID.
There is a constant repeating that Caps Unlocked is one guy alone and boy, does that really show. If you're going to try and run a company, serving hundreds if not thousands of customers around the world, at least try to be professional, give updates and respond to emails/support chat.
GB's are continuously delayed with no explanation or update and when you try to message on the discord, you are encouraged to go through the website's email support form. You email him and then basically get ignored - sending 3, 4, 5 emails and still no reply whatsoever.
If you go onto the discord channel, you can easily find loads of people with similar issues, the toxicity levels in there is insane (just type the word "toxic" into search and you'll find loads of complaints) - all the same thing, that CU constantly runs overlapping GB's when previous GB's haven't even finished yet. People who ordered extras are receiving theirs before people who joined original GB (sorry but this is not how it should be ran, poor professional protocol). Loads and loads of complaints about CU not responding to emails. People say he responds quickly on discord but sometimes he disappears and ignores you.
The recent CU65 R3 GB had issues too - the mentioned "foam" that was supposed to be supplied is missing, there was apparently an issue in the factory and they forgot to include the foam in the kit. Did we find out through an email update from CU? No. You had to go onto the discord and ask and people would point you to a random post in the discord channel. Was there a solution to this or a fix? No. It was just a "Oh well factory messed up, no foam guys". So people are left to have to sort out their own fix (not even instructions supplied from CU officially on best option to go for). There were manufacturing defects on the keyboard as well, poor QC that should have been checked by CU before sending out products, but no, customers receive defected products and then CU refusing to sort it out and wants the customer to pay for returns postage (even though this is a defect coming from CU, the least that can be done is CU cover the return fees). People asking endlessly for updates/answers and just gets ignored by CU, who then continuously posts and launches new GB's before current ones even finish, very frustrating and not the proper way to run a business professionally. The basic understanding of fulfilling orders to your customers and answering emails, giving updates when things happen - all of this is poorly lacking. Again, if you want proof, just go onto the discord and you'll find all similar situations.
At the end of the day, everyone saying that this is a one-man show running things really show, but it is an unprofessional business and one too hopeful, with eyes bigger than the stomach. The products are not bad (albeit very basic, products are delivered in paper wrapping and bubble wrapping, no official boxes or anything, the keyboards are super basic, but that's fine if that's what you want). Most importantly, finish the GB's before starting another one and send updates and reply to your customers - ignoring email after email and messages on discord will only cost you in the long term. Again, if you want proof, just look at this thread alone and then go onto the discord and you'll find loads of similar stories.
