Author Topic: [GB] SA Polyclear Important Announcement (Leadtime delays)  (Read 44087 times)

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Offline Achromous

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[GB] SA Polyclear Important Announcement (Leadtime delays)
« on: Sat, 18 September 2021, 10:33:47 »
Important Update

SA Polyclear's estimated fulfillment date is being moved to Q4 2022

After discussions with Signature Plastics, it has been determined that the prior-announced lead time of around 3 months after GB end is, unfortunately, unfeasible. The quote for a 3 month lead time was provided assuming a much smaller amount of units would be purchased , but due to the success of the Polyclear's GB means that estimate is no longer applicable. Sadly Signature Plastics did not communicate that the original lead time was contingent on order quantity and we failed to foresee that possibility. For this I take responsibility for the resulting situation.
Since the 3 month lead time was a large part of what was advertised we will be offering full refunds for anyone who no longer wishes to participate in the Polyclear GB, this is effective now until the end of this year. (11:59PM, Dec 31st)

If you wish to refund your order please contact your regional vendor and make a request, please be aware that refund policy differs between vendors.
If you purchased through me on NOESC and wish to refund your order please message me with your order number to support@noesc.co.uk.

Please accept my sincere apologies we appreciate your patience and understanding. If you have any further questions I will try and respond to them best I can in this thread.








Group Buy 20th of Sept - 20th of October
Expected Shipping Q1 2022.

Prices


Vendors

UK:  NOESC
CA: Alphakeys
US: Vala
EU: Candykeys
CN: Zfrontier Zfrontier CN
JP: Basekeys
KR: Swagkeys
SEA: Zion Studios
OCE: All Caps
IND: Rectangles

Kitting





Scenes




More
SA Polyclear with:
 SA Nightlight by Frosty on the Boston120 by Bluepylon --- SA Ramses by Avrocado on the QAZ by Whydobearsxplod
 SA Spectra by Nasp on the Whimsy by PRKNS --- SA Espresso by Jpoc on the M0lly by TheKeyCompany
SA Polyclear on the Ikki68 by Wuque Studio --- SA Fledgling by Andromache on the Rotor by Popsmoke.

Prototypes
I had some prototypes made, namely some 9u bars.





An extreme closeup reveals the shot pattern that only occurs on the longer keycaps, this pattern is barely visible under normal conditions.

Special Thanks
ImperfectLink for the renders and video.
Cthalupa, SpikedSynapse, Afresh and ThickJimmy, click their names for some of their projects/work.


« Last Edit: Wed, 01 December 2021, 11:13:46 by Achromous »

Offline suicidal_orange

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #1 on: Sun, 19 September 2021, 10:13:36 »
Approved :thumb:
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EasyAVR mod

Offline mydens

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #2 on: Sun, 19 September 2021, 10:21:50 »
Just blanks? I dont get it.

Offline Achromous

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #3 on: Sun, 19 September 2021, 10:59:36 »
Just blanks? I dont get it.

They're not blanks, the legends are just transparent...

Offline TonyPia

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #4 on: Sun, 19 September 2021, 12:04:22 »
Do you have plan for Cherry or KAT?

Offline Achromous

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #5 on: Sun, 19 September 2021, 12:13:33 »
Do you have plan for Cherry or KAT?

I've not found a manufacturer yet that I'm confident in their production to deliver the quality I want and in a lead time that I think is acceptable. I might consider a lower profile at somepoint in the future but it's more likely to be a project that is still run with Signature Plastics.

Offline TonyPia

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #6 on: Sun, 19 September 2021, 13:14:40 »
Thanks. I'm in. Good luck with GB.

Offline ImperfectLink

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #7 on: Sun, 19 September 2021, 17:13:23 »
Let's go! I'm in for a couple sets.

Offline PancakeGoon

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #8 on: Mon, 20 September 2021, 00:49:10 »
Damn, not sure how I feel about the way the kitting ended up, but that might just be because of how I plan on using them.

It's not just that I think they're lacking a bit (I guess it has to come from somewhere when one of the big selling points was how bang-for-buck the set would be - but I probably set my expectations a little high 🙃), but it kinda seems to force us into buying every main set just to get common compatibility, or full accents. Mainly because of Mods only having a 7u (!?), 2.25/2.75 twice but no 1u/1.25u's + only one 2u in the Space kit, etc. And it honestly doesn't actually seem that much cheaper than what would be expected, where it matters. But again, maybe I just had my hopes too high.

Anyway, do you have any centered shots of full sets on a board from the protos? I personally love that they're blanks, and think they look best as accent/mod sets. I'm still psyched these are happening, but I really gotta see how they look IRL. Renders for clear polycarb in-general are so susceptible to the artists stylistic expression, or they end up looking straight up invisible anywhere without bright reflection sim.

Also (and I feel like this needs to be acknowledged, for my own sanity); am I the only one that considers a goddamn 9u-Spacebar the LEAST "namely" or relatable keycap someone could possibly use as the only real-life advertisement sample?

Offline panpipe

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #9 on: Mon, 20 September 2021, 05:04:23 »
Damn, not sure how I feel about the way the kitting ended up, but that might just be because of how I plan on using them.

Also (and I feel like this needs to be acknowledged, for my own sanity); am I the only one that considers a goddamn 9u-Spacebar the LEAST "namely" or relatable keycap someone could possibly use as the only real-life advertisement sample?

Yeah agreed on a few of your points. The kitting does feel very restrictive - however, I guess that was what was needed to get the prices where they are?

Anyway, I'm in already because I'm excited to try something with this set, but yeah I would love to have seen a sample of a 1u key.

Edit: I also didn't realise that £ would be the same as $ - imagined the pricing would be a little lower in GBP but I guess taxes/import costs?
« Last Edit: Mon, 20 September 2021, 05:16:23 by panpipe »

Offline Achromous

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #10 on: Mon, 20 September 2021, 13:38:32 »
Damn, not sure how I feel about the way the kitting ended up, but that might just be because of how I plan on using them.

Also (and I feel like this needs to be acknowledged, for my own sanity); am I the only one that considers a goddamn 9u-Spacebar the LEAST "namely" or relatable keycap someone could possibly use as the only real-life advertisement sample?

Yeah agreed on a few of your points. The kitting does feel very restrictive - however, I guess that was what was needed to get the prices where they are?

Anyway, I'm in already because I'm excited to try something with this set, but yeah I would love to have seen a sample of a 1u key.

Edit: I also didn't realise that £ would be the same as $ - imagined the pricing would be a little lower in GBP but I guess taxes/import costs?

£ to $ is the standard pricing for most keysets run in the UK because of import/taxes and shipping. It's unfortunate but that's the UK for you.
In regards to samples, 9u was chosen for other reasons mostly because of how purchasing samples works and because a 9u has the most room for defects. The 1us that I have are from other tests (doubleshot ect) they're not indicative of the product other than the outside shell which is perfectly clear and feels great, others have received similar caps from SP grab bags.
The kitting was made in such a way to accommodate the majority of standardised layouts at the best prices when the kitting was original conceived I wasn't sure of the popularity of this project and I just wanted to make the pricing as affordable as possible for the most people.
For any future GBs depending on how well this one goes a more expanded kitting lineup is something on the cards.

Thank you to all who have purchased/shown interest so far.

Offline hottrout

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #11 on: Tue, 21 September 2021, 08:19:30 »
All kits ordered.  Hope these look as well finished in RL as they do in the renders.
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Offline Achromous

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #12 on: Tue, 21 September 2021, 13:15:19 »
All kits ordered.  Hope these look as well finished in RL as they do in the renders.

Thanks for your order!

Offline Puddsy

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #13 on: Tue, 21 September 2021, 13:20:42 »
kitting here is a little wacky but so is the product so i guess it works out

probably gonna kick myself if i don't buy this so im watching this space
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Offline thewomp

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #14 on: Tue, 21 September 2021, 22:29:29 »
Thoughts on polishing these guys to shine and clear them up?

Offline dvorcol

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #15 on: Wed, 22 September 2021, 02:32:20 »

Offline Afresh

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #16 on: Wed, 22 September 2021, 13:10:11 »
Great numbers! Excited to see it grow!

Offline Puddsy

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #17 on: Wed, 22 September 2021, 14:59:26 »
Thoughts on polishing these guys to shine and clear them up?

based on the sample pics they're probably gonna be pretty shiny and smooth out of the box
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Offline MikeTheTiger

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #18 on: Wed, 22 September 2021, 20:17:37 »
Awesome pricing and turnaround time. I'm in soon.

Offline thewomp

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #19 on: Thu, 23 September 2021, 08:23:59 »

based on the sample pics they're probably gonna be pretty shiny and smooth out of the box

Yeah I'm in

Offline ireverliat

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #20 on: Thu, 23 September 2021, 13:48:41 »
Not a particular SA fan but these look great!  :thumb:

Offline Achromous

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #21 on: Thu, 23 September 2021, 17:01:35 »
Awesome pricing and turnaround time. I'm in soon.

Look forward to it.


based on the sample pics they're probably gonna be pretty shiny and smooth out of the box

Yeah I'm in
Thanks for getting me a sale Puddsy  ;D

Not a particular SA fan but these look great!  :thumb:

Thanks, so far sales show that other people think the same hopefully our good numbers keep going!

Offline lakeboredom

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #22 on: Thu, 23 September 2021, 17:12:43 »
Picked up DCS clear from pimpmykeyboard, and I gotta say, I see why you didn't post samples of any 1u caps. The double shot moulds don't look very smooth underneath the top surface heh. Pretty renders though.

Offline Achromous

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #23 on: Thu, 23 September 2021, 18:18:48 »
Picked up DCS clear from pimpmykeyboard, and I gotta say, I see why you didn't post samples of any 1u caps. The double shot moulds don't look very smooth underneath the top surface heh. Pretty renders though.

One possibility could be that I'm trying to mislead people so I can have a massive backlash at the end of the groupbuy.

Or it's because my 1us on hand are from experiments with doubleshotting polycarbonate. Like this keycap that is polycarbonate and glow in the dark material for the legend shot.

More


I omitted the images because they're projects that are only tangentially related and because I thought that the 9u spacebars would be sufficient.
 

« Last Edit: Thu, 23 September 2021, 18:20:44 by Achromous »

Offline Achromous

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #24 on: Sun, 26 September 2021, 19:56:58 »
The promotional video just hit 7.6k views, it is now the most viewed keycap promo video. Thank you for all the support so far, hoping to release first week numbers soon.

Offline dvorcol

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #25 on: Mon, 27 September 2021, 19:48:49 »

Offline PotatoTM

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #26 on: Wed, 29 September 2021, 01:42:51 »
I'm in, new to sculped SA profile but a clear set has been on my wishlist for a long time! GLWGB
.

Offline ShandonCodes

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #27 on: Thu, 30 September 2021, 12:50:14 »
I was honestly worried due to GMK IC not going as planned, but the protos for this looks super clean!

Offline Achromous

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #28 on: Fri, 01 October 2021, 10:19:41 »
I was honestly worried due to GMK IC not going as planned, but the protos for this looks super clean!

Different manufacturer, also part of the reason I got protos to hopefully assure people it will come out in such a way.

Offline UgloBuglo

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #29 on: Tue, 05 October 2021, 11:40:16 »
I registered here to write this - I've never liked clear plastic, but something with these intrigues me.
So much that I just orded a full set!  ;D

Offline Achromous

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #30 on: Thu, 07 October 2021, 12:32:39 »
I registered here to write this - I've never liked clear plastic, but something with these intrigues me.
So much that I just orded a full set!  ;D

Sounds good, hope you enjoy, looking forward to seeing all the builds!

Offline UgloBuglo

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #31 on: Thu, 07 October 2021, 14:26:44 »
looking forward to seeing all the builds!
Yea, me too  :)

Do you know if we have reached MOQ yet?

Offline dvorcol

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #32 on: Thu, 07 October 2021, 17:40:56 »

Offline candy800419

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #33 on: Thu, 07 October 2021, 21:05:36 »
what a unique idea 0..0

Offline Achromous

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #34 on: Sun, 10 October 2021, 12:10:12 »
looking forward to seeing all the builds!
Yea, me too  :)

Do you know if we have reached MOQ yet?

Everything will be made.
10 days left now.

Offline Achromous

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Re: [GB] SA Polyclear 20th of September - 20th of October
« Reply #35 on: Tue, 12 October 2021, 21:57:40 »
We're in our final week!

Offline Vivalasol

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Re: [GB] SA Polyclear 20th of September - 20th of October (Final Week!)
« Reply #36 on: Sat, 16 October 2021, 02:19:24 »
i'm going for Mod set, can't imagine myself use all clear keycaps yet :D


Offline Achromous

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Re: [GB] SA Polyclear (3 DAYS LEFT!) GB Ends 20th Oct
« Reply #37 on: Sat, 16 October 2021, 20:07:20 »
i'm going for Mod set, can't imagine myself use all clear keycaps yet :D

Thanks for your purchase.
3 days left for the GB!

Offline dvorcol

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Re: [GB] SA Polyclear (3 DAYS LEFT!) GB Ends 20th Oct
« Reply #38 on: Sun, 17 October 2021, 13:42:58 »

Offline Achromous

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Re: [GB] SA Polyclear (3 DAYS LEFT!) GB Ends 20th Oct
« Reply #39 on: Sun, 17 October 2021, 15:39:20 »


If anyone is wondering about clarity, the SA Relegendables are the same material/process for this, Polyclear will be the same except with a stem.

Offline TonyPia

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Re: [GB] SA Polyclear (3 DAYS LEFT!) GB Ends 20th Oct
« Reply #40 on: Sun, 17 October 2021, 16:20:37 »
Show Image


If anyone is wondering about clarity, the SA Relegendables are the same material/process for this, Polyclear will be the same except with a stem.

gorgeous. thanks for sharing

Offline Achromous

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Re: [GB] SA Polyclear (3 DAYS LEFT!) GB Ends 20th Oct
« Reply #41 on: Mon, 18 October 2021, 13:24:54 »
Show Image


If anyone is wondering about clarity, the SA Relegendables are the same material/process for this, Polyclear will be the same except with a stem.

gorgeous. thanks for sharing

I know a few people were concerned about the clarity so just wanted to provide some other images.

Offline MiguelFg

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Re: [GB] SA Polyclear (2 DAYS LEFT!) GB Ends 20th Oct
« Reply #42 on: Mon, 18 October 2021, 19:53:23 »
Is there a reason why you went SA profile and are you thinking of maybe in the future run different profiles? I know SA it's not for everyone since it's a much higher typing experience and some people hate it for games for example.

I'm on the edge, I'm too used to cherry profile and I don't want to spend 100€ to hate them, but I like how they look on the Ikki.

Offline Achromous

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Re: [GB] SA Polyclear (2 DAYS LEFT!) GB Ends 20th Oct
« Reply #43 on: Tue, 19 October 2021, 10:42:20 »
Is there a reason why you went SA profile and are you thinking of maybe in the future run different profiles? I know SA it's not for everyone since it's a much higher typing experience and some people hate it for games for example.

I'm on the edge, I'm too used to cherry profile and I don't want to spend 100€ to hate them, but I like how they look on the Ikki.

The reason is pretty simple, I like SA it's my preferred profile.
It does go a little deeper though, SP was capable of making this product and in this way for this profile. Other manufacturers haven't been and lots of the lower profiles have fins or the process makes a rougher top texture making the overall caps less clear.

Offline dvorcol

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Re: [GB] SA Polyclear (3 DAYS LEFT!) GB Ends 20th Oct
« Reply #44 on: Tue, 19 October 2021, 12:54:55 »
Show Image


If anyone is wondering about clarity, the SA Relegendables are the same material/process for this, Polyclear will be the same except with a stem.

Looks fantastic, like glass block.  I didn't imagine it would be this polished.  A lot of work goes into making and maintaining the the tooling finish required.

Offline MikeTheTiger

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Re: [GB] SA Polyclear (2 DAYS LEFT!) GB Ends 20th Oct
« Reply #45 on: Tue, 19 October 2021, 21:07:52 »
I got in!

Offline ttot

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Re: [GB] SA Polyclear (2 DAYS LEFT!) GB Ends 20th Oct
« Reply #46 on: Wed, 20 October 2021, 04:30:11 »
joined. In the future, how about GMK or ePBT Polyclear?
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Offline Achromous

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Re: [GB] SA Polyclear (2 DAYS LEFT!) GB Ends 20th Oct
« Reply #47 on: Wed, 20 October 2021, 07:42:34 »
I got in!

Looking forward to see what you put it on!

joined. In the future, how about GMK or ePBT Polyclear?

I will look into cherry profile but it's unlikely that it will give similar results.

Offline gihrenzabi

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Re: [GB] SA Polyclear FINAL DAY!
« Reply #48 on: Wed, 20 October 2021, 13:45:34 »
Joined yesterday, am looking for 60%/65% kit with transparent case to match the keycaps

Offline yqliang

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Re: [GB] SA Polyclear (3 DAYS LEFT!) GB Ends 20th Oct
« Reply #49 on: Wed, 20 October 2021, 18:36:29 »
Show Image


If anyone is wondering about clarity, the SA Relegendables are the same material/process for this, Polyclear will be the same except with a stem.

Did not realize they are this clear. Joined on the last day. ;D
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Offline UgloBuglo

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Re: [GB] SA Polyclear FINAL DAY!
« Reply #50 on: Wed, 27 October 2021, 11:10:38 »
This is the first GB I join, so sorry if I ask something stupid here...
What is the process now that the GB is closed?
Will there be no more updates here until suddenly one day next year I get a shipment with my caps, or will we get some updates on when production have started and such?
I'm just curious how these things are usually handled :-)

Offline Tsumi

  • Posts: 16
  • Location: HTX
Re: [GB] SA Polyclear FINAL DAY!
« Reply #51 on: Wed, 27 October 2021, 13:22:30 »
This is the first GB I join, so sorry if I ask something stupid here...
What is the process now that the GB is closed?
Will there be no more updates here until suddenly one day next year I get a shipment with my caps, or will we get some updates on when production have started and such?
I'm just curious how these things are usually handled :-)
It depends on the runner (some are more transparent than others), but ideally there should be updates based on specific milestones.

Offline Achromous

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Re: [GB] SA Polyclear FINAL DAY!
« Reply #52 on: Sun, 31 October 2021, 18:11:58 »
This is the first GB I join, so sorry if I ask something stupid here...
What is the process now that the GB is closed?
Will there be no more updates here until suddenly one day next year I get a shipment with my caps, or will we get some updates on when production have started and such?
I'm just curious how these things are usually handled :-)

Updates will be given on final numbers, when they're in production when production is done and when they're being fulfilled.
That's the typical structure. I will give updates here and in discord when my server is finished.

Offline dvorcol

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Re: [GB] SA Polyclear GB Over.
« Reply #53 on: Sat, 06 November 2021, 14:38:38 »


More
<-- without extras

Offline Achromous

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Re: [GB] SA Polyclear GB Over.
« Reply #54 on: Wed, 01 December 2021, 11:11:33 »
Important Update - SA Polyclear's estimated fulfillment date is being moved to Q4 2022

After discussions with Signature Plastics, it has been determined that the prior-announced lead time of around 3 months after GB end is, unfortunately, unfeasible. The quote for a 3 month lead time was provided assuming a much smaller amount of units would be purchased , but due to the success of the Polyclear's GB means that estimate is no longer applicable. Sadly Signature Plastics did not communicate that the original lead time was contingent on order quantity and we failed to foresee that possibility. For this I take responsibility for the resulting situation.
Since the 3 month lead time was a large part of what was advertised we will be offering full refunds for anyone who no longer wishes to participate in the Polyclear GB, this is effective now until the end of this year. (11:59PM, Dec 31st)

If you wish to refund your order please contact your regional vendor and make a request, please be aware that refund policy differs between vendors.
If you purchased through me on NOESC and wish to refund your order please message me with your order number to support@noesc.co.uk.

Please accept my sincere apologies we appreciate your patience and understanding. If you have any further questions I will try and respond to them best I can in this thread.

Offline hottrout

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Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #55 on: Thu, 02 December 2021, 02:54:39 »
Considering the hobby we are in I don't think you need to worry too much about announcing a greater lead time and I for one don't 'blame' you for this.  Happy to wait and I suspect most others will be as well.
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Offline HungHingDaiLo

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Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #56 on: Thu, 02 December 2021, 04:48:26 »
^

totally understandable

Offline TyPo.mk

  • Posts: 320
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #57 on: Thu, 02 December 2021, 07:58:00 »
Good on you for even offering a refund, not something most vendors would do. Anyone who has dealt with manus in the hobby knows how hard getting straight accurate answers can be. 


Offline VellFlamm

  • Posts: 91
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #58 on: Thu, 02 December 2021, 23:29:58 »
congrats on the huge success. No big deal. A delay of few months is a common thing in keycap GBs anyway.

Offline Zini.Ethan

  • Posts: 4
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #59 on: Sat, 22 January 2022, 10:42:09 »
These are gunna be great accent keys, just pre-ordered! Thanks for the dedication getting this project going.

Offline Chrose

  • Posts: 1
  • Location: Singapore
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #60 on: Sun, 07 August 2022, 07:19:12 »
Do you have any more protos besides the spacebar? The marks are concerning

Offline Puddsy

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Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #61 on: Sun, 07 August 2022, 10:58:59 »
Do you have any more protos besides the spacebar? The marks are concerning

consequence of the injection molding process, likely unavoidable
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Offline Achromous

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Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #62 on: Mon, 12 September 2022, 09:52:54 »
Just a quick update to say that there's no real updates I spoke with SP recently and we're still on track for a Q4 delivery time though anything more specific hasn't been provided.

Offline dahun.kim@

  • Posts: 27
  • Location: South Korea
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #63 on: Sun, 06 November 2022, 21:46:51 »
Just a quick update to say that there's no real updates I spoke with SP recently and we're still on track for a Q4 delivery time though anything more specific hasn't been provided.

It is possible to receive in the end of 2022? I'm really looking forward to it.

Offline MrDerrickC

  • Posts: 3
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #64 on: Mon, 28 November 2022, 22:56:29 »
Got my SA Polyclear today. A little disappointed with the quality of the keycaps....

You can see much more of the moulding marks are much more visible than expected (didn't expect it to be perfect as that's how the process is). There are more visible marks on R2 and R4, whereas R3 look good.

Function row and mod set also is frosted and nothing like the alphas in terms of transparency, so inconsistencies in the plastic mix it appears.

Offline lakeboredom

  • Posts: 428
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Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #65 on: Mon, 28 November 2022, 23:18:16 »
Those actually came out a lot better than I was expecting! The inconsistent transparency is unfortunate.

Offline ihalatch

  • Posts: 762
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Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #66 on: Mon, 28 November 2022, 23:49:46 »
I got mine too. I'm disappointed too. There are visible  markings on some caps like small numbers and letters, they appear even on 1u keycaps, not to mention the spacebars. Some of the  keycaps look frosted. The difference in the thickness of the caps walls is also obvious and easy to see. The keycaps look nothing like the caps shown in the renders

Offline hottrout

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Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #67 on: Tue, 29 November 2022, 04:46:16 »
I have not received mine yet but going by the pictures they are nothing like the renders.  They were supposed to be clear, polished and glass like.  This is unfortunate.
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Offline lakeboredom

  • Posts: 428
  • Location: Bay Area California
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #68 on: Tue, 29 November 2022, 04:53:05 »
I have not received mine yet but going by the pictures they are nothing like the renders.  They were supposed to be clear, polished and glass like.  This is unfortunate.

Lol it was never gonna look like the render.

Offline MrDerrickC

  • Posts: 3
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #69 on: Tue, 29 November 2022, 06:20:45 »
I was never expecting it to look like renders. I actually think R3 looked really nice, just a big shame around the inconsistencies in moulds between rows and also the mixing of plastics to have cloudiness in the F row.

Offline μ

  • Posts: 4
  • dear
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #70 on: Tue, 29 November 2022, 10:00:26 »
Honestly baffled how the end result is this far from original promises. I hope people manage to get the refunds they deserve.

Offline DaaDaa

  • Posts: 292
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #71 on: Tue, 29 November 2022, 15:05:17 »
I’m glad that some are just a little disappointed Because to me it looks horrid and the Chinese ones on etsy definitely look better.
« Last Edit: Tue, 29 November 2022, 20:56:13 by DaaDaa »
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Offline ihalatch

  • Posts: 762
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Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #72 on: Tue, 29 November 2022, 17:42:41 »
Is it possible to return the keycaps and get a refund? They are absolute crap. I can't put these ugly **** on my keyboards.

Offline lakeboredom

  • Posts: 428
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Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #73 on: Tue, 29 November 2022, 18:23:26 »
You all should have known they'd look like this based on the sample spacebar. I literally told you in the interest check they would be full of lines. It's your fault for not reading every comment of the thread and getting an accurate estimate based on comments. Like how I mentioned the DCS version of this keyset is literally available right now, and looks exactly the same. You should have known. Or not bought. The renders should have been your first sign. The complete lack of 1u samples should have been the second thing that made you think twice. My comment saying the renders are bull**** should have solidified your opinion. But you purchased anyway. You don't get to complain.

Offline Nuap

  • Posts: 186
  • Location: Australia
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #74 on: Tue, 29 November 2022, 18:47:43 »
You all should have known they'd look like this based on the sample spacebar. I literally told you in the interest check they would be full of lines. It's your fault for not reading every comment of the thread and getting an accurate estimate based on comments. Like how I mentioned the DCS version of this keyset is literally available right now, and looks exactly the same. You should have known. Or not bought. The renders should have been your first sign. The complete lack of 1u samples should have been the second thing that made you think twice. My comment saying the renders are bull**** should have solidified your opinion. But you purchased anyway. You don't get to complain.


Please sir this is a Wendy's.

Offline lakeboredom

  • Posts: 428
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Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #75 on: Tue, 29 November 2022, 19:03:30 »
You all should have known they'd look like this based on the sample spacebar. I literally told you in the interest check they would be full of lines. It's your fault for not reading every comment of the thread and getting an accurate estimate based on comments. Like how I mentioned the DCS version of this keyset is literally available right now, and looks exactly the same. You should have known. Or not bought. The renders should have been your first sign. The complete lack of 1u samples should have been the second thing that made you think twice. My comment saying the renders are bull**** should have solidified your opinion. But you purchased anyway. You don't get to complain.


Please sir this is a Wendy's.

Lol that's not how you use that saying.

Offline dantambok

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Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #76 on: Tue, 29 November 2022, 19:49:50 »
welp that looks horrible    :blank:
I expected the cloudiness but not inconsistent cloudiness  :))
« Last Edit: Tue, 29 November 2022, 20:07:12 by dantambok »
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Offline Nuap

  • Posts: 186
  • Location: Australia
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #77 on: Tue, 29 November 2022, 19:50:11 »
You all should have known they'd look like this based on the sample spacebar. I literally told you in the interest check they would be full of lines. It's your fault for not reading every comment of the thread and getting an accurate estimate based on comments. Like how I mentioned the DCS version of this keyset is literally available right now, and looks exactly the same. You should have known. Or not bought. The renders should have been your first sign. The complete lack of 1u samples should have been the second thing that made you think twice. My comment saying the renders are bull**** should have solidified your opinion. But you purchased anyway. You don't get to complain.
Please sir this is a Wendy's.

Lol that's not how you use that saying.


I'm out of touch. It's unfortunate that the keycaps didn't meet people expectations. I think the cloudiness was obvious given the samples and other examples from Signature Plastics, however the numbers/letters on the underside of keys is kind of inexcusable.

Offline lakeboredom

  • Posts: 428
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Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #78 on: Tue, 29 November 2022, 20:18:18 »
You all should have known they'd look like this based on the sample spacebar. I literally told you in the interest check they would be full of lines. It's your fault for not reading every comment of the thread and getting an accurate estimate based on comments. Like how I mentioned the DCS version of this keyset is literally available right now, and looks exactly the same. You should have known. Or not bought. The renders should have been your first sign. The complete lack of 1u samples should have been the second thing that made you think twice. My comment saying the renders are bull**** should have solidified your opinion. But you purchased anyway. You don't get to complain.
Please sir this is a Wendy's.

Lol that's not how you use that saying.


I'm out of touch. It's unfortunate that the keycaps didn't meet people expectations. I think the cloudiness was obvious given the samples and other examples from Signature Plastics, however the numbers/letters on the underside of keys is kind of inexcusable.

You got it backwards. The cloudiness is definitely something we can blame SP on, but the little numbers/letters are on all SP caps.
« Last Edit: Wed, 30 November 2022, 02:51:23 by lakeboredom »

Offline VellFlamm

  • Posts: 91
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #79 on: Wed, 30 November 2022, 00:15:01 »
There was no way SP was making new non-marked molds for this, so that we all (should have) expected.

But what is with that inconsistency between rows?????

Offline MrDerrickC

  • Posts: 3
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #80 on: Thu, 01 December 2022, 00:06:45 »
Yep, it's the inconsistency that annoys me.

You can see here the 1.5u are all messed up compared to the 1.25u. The 1u of the function row and numeric row are also super cloudy compared to the alphas.

Not even talking about the moulding marks, just the transparency. You can see in the line up of each row, R3 looks really nice.

Offline UgloBuglo

  • Posts: 5
  • Location: Sweden
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #81 on: Thu, 01 December 2022, 14:04:31 »
Mine are still shipping so I haven't seen them myself yet, but judging by the pics here so far they looks to be a bit underwhelming unfortunately.
I will for sure try the same I did when I printed some DES in clear resin, I still think (hope) the Polyclear can look good with some work.
These are from the same batch, one is just dipped in 2-component clearcoat to look 10x better imo.
293811-0
« Last Edit: Thu, 01 December 2022, 14:07:24 by UgloBuglo »

Offline .jan

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Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #82 on: Fri, 02 December 2022, 10:41:02 »
holy that looks absolutely terrible

Offline DaaDaa

  • Posts: 292
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #83 on: Fri, 02 December 2022, 12:41:55 »
I can’t believe that they decided to move forward with the production and ship these to people and it makes it so much worse that the Chinese ones for 25 bucks have excellent tooling , clarity, and no nonsense.

 I originally bought the Chinese with legends and was put off by the not so nice legends but the clear one with no legends is just about perfect. Of course it doesn’t have 7u space bar 
« Last Edit: Fri, 02 December 2022, 14:17:22 by DaaDaa »
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Offline dededecline

  • Posts: 467
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Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #84 on: Fri, 02 December 2022, 14:20:26 »
Not my correspondence but seemed worth posting here.


Offline Extra Fox

  • Posts: 139
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  • quis qui sais
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #85 on: Fri, 02 December 2022, 15:04:33 »
Highly disappointing.

Shame on the vendors for not passing on reasonable expectations to the customers.
A-a-ron

Offline Kokaloo

  • Posts: 1010
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Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #86 on: Fri, 02 December 2022, 16:00:58 »
Vala needs to offer refunds indefinitely. I haven't seen a clear cut example of renders misleading people this bad maybe ever. It's a shame they have to sit on thousand of caps that people aren't going to want and the runner should have done their due diligence in communicating what the final product was going to look like.

It was pretty apparent early too. The spacebar isn't Doubleshot do it doesn't have the shot lines around the keycap. The relegendables are single shot molds designed to be clear. When SP communicated all of these barriers with him it was his and Valas responsibility to communicate that with over 1000 customers.

Vala also has a dozen and a half Keysets and other projects to fulfill too. Good luck!

Offline Achromous

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  • noesc.co.uk
    • NOESC
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #87 on: Fri, 02 December 2022, 16:59:36 »
Not my correspondence but seemed worth posting here.

Show Image


I haven't made a public statement yet as we have been waiting for more customers to receive their orders. I will make a brief statement about the current status of Polyclear.

At no point during our communication has tooling notation ever been discussed or mentioned.
In our messages there was one mention of mould markings the precise wording is as follows.
"One thing I should also note. The tooling for these clear keys is designed to run opaque plastic. There may be minor cosmetic things that show when we run the clear plastic."
This message was sent on the 25th of May 2021 after we had received the samples for the spacebar as photographed and shown in the first post of this thread.

I want to make this apparent, at no point has anyone been intentionally mislead by myself.
I have only operated within the information that SP has provided to me.
As I hope you can understand I won't be saying much more till a later date as I'm working with all the vendors and SP for it to come to the most satisfactory conclusion for all parties (Especially the consumers)

For now and going forward:
- We acknowledge that some customers have received a product that doesn't match their expectations.
- We are in the process of working with SP to understand why and what can be done.
- Vendors will be kept up to date as the process continues.

Offline Mr Chrome

  • Posts: 211
  • Location: Australia
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #88 on: Fri, 02 December 2022, 17:18:12 »
I have not received mine yet but going by the pictures they are nothing like the renders.  They were supposed to be clear, polished and glass like.  This is unfortunate.

Lol it was never gonna look like the render.




Here are some photos from a reddit post comparing the cheap Chinese caps to SA Polyclear. Everyone absolutely has a right to complain with this outcome, especially when keycaps that meet expectations already exist.
“This plastic rectangle is alright. The plastic rectangles on top of it, though...”

Offline Pandamom98

  • Posts: 40
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #89 on: Fri, 02 December 2022, 18:18:29 »
I have not received mine yet but going by the pictures they are nothing like the renders.  They were supposed to be clear, polished and glass like.  This is unfortunate.

Lol it was never gonna look like the render.

Show Image

Show Image


Here are some photos from a reddit post comparing the cheap Chinese caps to SA Polyclear. Everyone absolutely has a right to complain with this outcome, especially when keycaps that meet expectations already exist.
Would it be rude of me to ask if you have the link for those caps >.>


Offline Mr Chrome

  • Posts: 211
  • Location: Australia
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #90 on: Sat, 03 December 2022, 03:15:42 »
I have not received mine yet but going by the pictures they are nothing like the renders.  They were supposed to be clear, polished and glass like.  This is unfortunate.

Lol it was never gonna look like the render.
Show Image

Show Image


Here are some photos from a reddit post comparing the cheap Chinese caps to SA Polyclear. Everyone absolutely has a right to complain with this outcome, especially when keycaps that meet expectations already exist.
Would it be rude of me to ask if you have the link for those caps >.>

Well probably, but... pm'ed :<
“This plastic rectangle is alright. The plastic rectangles on top of it, though...”

Offline norb

  • Posts: 288
  • Location: ger
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #91 on: Sat, 03 December 2022, 05:04:09 »
well this is awkward.  :(

Offline dahun.kim@

  • Posts: 27
  • Location: South Korea
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #92 on: Sun, 04 December 2022, 11:12:09 »
what the…

Offline mr_foggy

  • Posts: 587
  • land of the worst vendor(s)
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #93 on: Sun, 04 December 2022, 11:22:29 »
dodged a bullet

Offline LexProf

  • Posts: 12
  • Location: Portland, OR
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #94 on: Sun, 04 December 2022, 13:59:35 »
"Not my correspondence but seemed worth posting here."

I find it interesting that SP did not respond to the complaint (at least in the correspondence shown above) that the caps are not clear and that the clarity is inconsistent (with some being flat out frosted). One only needs to look through the posts in this GB thread early on, and the prototype, to see why folks would expect their caps to have excellent clarity across the board.

I was also disappointed recently with the SP tatooine caps I received. Lots of scuff marks. As much as I very much want to support caps made in the United States, the tatooine product, and what I see you all are suffering on this product, really bums me out.
« Last Edit: Sun, 04 December 2022, 14:01:09 by LexProf »

Offline hottrout

  • Posts: 1487
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Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #95 on: Mon, 05 December 2022, 10:19:22 »
I think everyone would have accepted the top row of caps in that image from Mr Chrome.  That was the colour/look that I was expecting.
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Offline brew

  • Posts: 10
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #96 on: Mon, 05 December 2022, 21:49:14 »
Yikes. Just got the pre-shipping notification from Vala for mine. Got all excited and came to check the GB thread.  Worst kind of surprise.  I'll see how they look when they arrive, but the inconsistency is really unacceptable.  I expected a little cloudiness, but I expected it to be consistent.  That's nowhere near the ballpark of the early spacebar photo.  Also, what's with the text / codes on the caps!  "minor tool marks?".  Double yikes.  Seriously hope Achromous can work out a solution. 
« Last Edit: Tue, 06 December 2022, 18:29:30 by brew »

Offline CodyMathis123

  • Posts: 5
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #97 on: Tue, 06 December 2022, 06:21:34 »
Hmm, maybe a language barrier or something? I would expect 'minor tooling marks' to be some physical marring when handled by the machines and processing. Not the literal molding mark and symbols.

Offline CopticSaint

  • Posts: 2
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #98 on: Tue, 13 December 2022, 10:04:53 »
Just got my set yesterday and put them on. The results are... disappointing to say the least.
https://imgur.com/a/JOzMre0

Offline lazaret

  • Posts: 24
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #99 on: Tue, 13 December 2022, 10:30:44 »
Big ooof

If at least they all had the same degree of cloudiness...

Offline sipp11

  • Posts: 10
Re: [GB] SA Polyclear (3 DAYS LEFT!) GB Ends 20th Oct
« Reply #100 on: Thu, 15 December 2022, 10:19:44 »
Show Image


If anyone is wondering about clarity, the SA Relegendables are the same material/process for this, Polyclear will be the same except with a stem.

Wow, this turns out to be one of the most disappointed sets of the year. Clarity? I don't say any on my set. I wish I didn't see this misleading photos back then.

Offline dahun.kim@

  • Posts: 27
  • Location: South Korea
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #101 on: Thu, 15 December 2022, 23:33:46 »
I entered SA polyclear GB through the vendor 'Swagkey', the korean vendor.
They asked me and other buyers like 'wanna receive or wanna refund?' with the pictures of product received from Signature Plastics.
I answered I wanna refund and finally they refunded me.
I'm absolutely aware that Swagkey has suffered a loss from this refund, but maybe they earn the trust of buyers.
I'm not sure what's right, but it doesn't seem right to put the blame only on buyers. I think vendors and Achromous and SP should talk about it.
It may be necessary to decentralize responsibility.
« Last Edit: Mon, 19 December 2022, 15:33:55 by dahun.kim@ »

Offline k-dub

  • Posts: 8
  • Location: Melbourne, Australia
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #102 on: Fri, 16 December 2022, 03:23:55 »
South Korea has some of the best customer protection laws. I am not surprised you got offered a refund.

Offline dahun.kim@

  • Posts: 27
  • Location: South Korea
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #103 on: Mon, 19 December 2022, 00:45:28 »
South Korea has some of the best customer protection laws. I am not surprised you got offered a refund.

I think Swagkey did not refund because of Korean law. Korean consumers don't have strong protection as you think.
I think the reason they refunded is moral. And I was surprised to hear that sellers elsewhere were sending disappointing products to buyers.
Isn't the reason why they get the sales commission not because they are responsible for the product to some extent?
« Last Edit: Mon, 19 December 2022, 15:32:04 by dahun.kim@ »

Offline hottrout

  • Posts: 1487
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Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #104 on: Mon, 19 December 2022, 05:02:18 »
I received mine and they are meh at best.  I will keep mine because I would not want to put anyone info financial ruin over this, but that said damage has been done for any future sets or developments.
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Offline WXYaa

  • Posts: 17
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #105 on: Mon, 19 December 2022, 15:05:20 »
I entered SA polyclear GB through the vendor 'Swagkey', the korean vendor. They asked me and other buyers like 'wanna receive or wanna refund?' with the pictures of product received from Signature Plastics. I answered I wanna refund and finally they refunded me.
I'm absolutely aware that Swagkey has suffered a loss from this refund, but maybe they earn the trust of buyers.
I'm not sure what's right, but it doesn't seem right to put the blame only on buyers. I think vendors and Achromous and SP should talk about it.
It may be necessary to decentralize responsibility.

Swagkey did the right thing. This is clearly not SA Poly'Clear' but Poly'Frost'! Vala Supply just went ahead and shipped the inferior products...

Offline TheGreatNate

  • Posts: 1
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #106 on: Tue, 20 December 2022, 09:42:52 »
I entered SA polyclear GB through the vendor 'Swagkey', the korean vendor. They asked me and other buyers like 'wanna receive or wanna refund?' with the pictures of product received from Signature Plastics. I answered I wanna refund and finally they refunded me.
I'm absolutely aware that Swagkey has suffered a loss from this refund, but maybe they earn the trust of buyers.
I'm not sure what's right, but it doesn't seem right to put the blame only on buyers. I think vendors and Achromous and SP should talk about it.
It may be necessary to decentralize responsibility.

Swagkey did the right thing. This is clearly not SA Poly'Clear' but Poly'Frost'! Vala Supply just went ahead and shipped the inferior products...

Kinda unfair to blame Vala for this isn't it? Shouldn't the manufacturer have never shipped the inferior product to Vala?

I bought these and unfortunately they are very disappointing. I am primarily disappointed in the lack of uniformity across the keys in terms of the clarity. I can understand people being frustrated by the tooling marks and the designer should've conveyed the possibility of this aspect better, but personally I could overlook that to some extent if the keys were clear across the board. They are not and that is on the manufacturer in my opinion. If they could not provide a uniform run they should've made this known and frankly, just canceled the group buy rather than producing something that is simply unacceptable. And I have seen where folks in this thread have said "these were never going to look like the renders." Yes, I get that, but some rows look acceptably close, while others almost look like they should belong to a different set altogether. I'm not sure if the issue was with the material or the molds, but in both cases that falls to the manufacturer to diagnose and correct.

Offline dantambok

  • Posts: 963
  • Location: Goutland
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #107 on: Tue, 20 December 2022, 10:30:49 »
got my set last week. dont even want to open the package anymore lol
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Offline dahun.kim@

  • Posts: 27
  • Location: South Korea
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #108 on: Tue, 20 December 2022, 21:15:44 »
Kinda unfair to blame Vala for this isn't it? Shouldn't the manufacturer have never shipped the inferior product to Vala?

I bought these and unfortunately they are very disappointing. I am primarily disappointed in the lack of uniformity across the keys in terms of the clarity. I can understand people being frustrated by the tooling marks and the designer should've conveyed the possibility of this aspect better, but personally I could overlook that to some extent if the keys were clear across the board. They are not and that is on the manufacturer in my opinion. If they could not provide a uniform run they should've made this known and frankly, just canceled the group buy rather than producing something that is simply unacceptable. And I have seen where folks in this thread have said "these were never going to look like the renders." Yes, I get that, but some rows look acceptably close, while others almost look like they should belong to a different set altogether. I'm not sure if the issue was with the material or the molds, but in both cases that falls to the manufacturer to diagnose and correct.

I agree with you. But I don't think it's going to work very well for all individual buyers to raise issues directly with the manufacturer. Wouldn't it be an effective response if each vendor aggregates the opinions of the buyers associated with them and delivers them to the manufacturer? If the vendors didn't protect the buyers at all, it would have been better to contact Signature Plastics directly from the start, except for the vendor. My point is that vendors have their own roles and responsibilities.
« Last Edit: Tue, 20 December 2022, 21:18:00 by dahun.kim@ »

Offline Ranker2

  • Posts: 102
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #109 on: Wed, 21 December 2022, 01:10:41 »
I entered SA polyclear GB through the vendor 'Swagkey', the korean vendor. They asked me and other buyers like 'wanna receive or wanna refund?' with the pictures of product received from Signature Plastics. I answered I wanna refund and finally they refunded me.
I'm absolutely aware that Swagkey has suffered a loss from this refund, but maybe they earn the trust of buyers.
I'm not sure what's right, but it doesn't seem right to put the blame only on buyers. I think vendors and Achromous and SP should talk about it.
It may be necessary to decentralize responsibility.

Swagkey did the right thing. This is clearly not SA Poly'Clear' but Poly'Frost'! Vala Supply just went ahead and shipped the inferior products...

Kinda unfair to blame Vala for this isn't it? Shouldn't the manufacturer have never shipped the inferior product to Vala?

I bought these and unfortunately they are very disappointing. I am primarily disappointed in the lack of uniformity across the keys in terms of the clarity. I can understand people being frustrated by the tooling marks and the designer should've conveyed the possibility of this aspect better, but personally I could overlook that to some extent if the keys were clear across the board. They are not and that is on the manufacturer in my opinion. If they could not provide a uniform run they should've made this known and frankly, just canceled the group buy rather than producing something that is simply unacceptable. And I have seen where folks in this thread have said "these were never going to look like the renders." Yes, I get that, but some rows look acceptably close, while others almost look like they should belong to a different set altogether. I'm not sure if the issue was with the material or the molds, but in both cases that falls to the manufacturer to diagnose and correct.

You absolutely blame the lead vendor because they're supposed to be the adult in the room to make sure it doesn't run off the rails.  However, I guess that's too much to ask for Vala given their absolutely clusterF of fulfillment issues.  It's a red flag when you've run over 50 GBs and have yet to fulfill one.  I'd be shocked if they did the right thing and offer straight up refunds like how other vendors are addressing the issue.


Offline panpipe

  • Posts: 35
  • Location: London, UK
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #110 on: Tue, 03 January 2023, 07:46:51 »
I don't even want to open the package. It's sat on my desk since I got the delivery a couple of weeks ago. Real shame.

Offline WXYaa

  • Posts: 17
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #111 on: Tue, 03 January 2023, 23:29:40 »
I entered SA polyclear GB through the vendor 'Swagkey', the korean vendor. They asked me and other buyers like 'wanna receive or wanna refund?' with the pictures of product received from Signature Plastics. I answered I wanna refund and finally they refunded me.
I'm absolutely aware that Swagkey has suffered a loss from this refund, but maybe they earn the trust of buyers.
I'm not sure what's right, but it doesn't seem right to put the blame only on buyers. I think vendors and Achromous and SP should talk about it.
It may be necessary to decentralize responsibility.

Swagkey did the right thing. This is clearly not SA Poly'Clear' but Poly'Frost'! Vala Supply just went ahead and shipped the inferior products...

Kinda unfair to blame Vala for this isn't it? Shouldn't the manufacturer have never shipped the inferior product to Vala?

I bought these and unfortunately they are very disappointing. I am primarily disappointed in the lack of uniformity across the keys in terms of the clarity. I can understand people being frustrated by the tooling marks and the designer should've conveyed the possibility of this aspect better, but personally I could overlook that to some extent if the keys were clear across the board. They are not and that is on the manufacturer in my opinion. If they could not provide a uniform run they should've made this known and frankly, just canceled the group buy rather than producing something that is simply unacceptable. And I have seen where folks in this thread have said "these were never going to look like the renders." Yes, I get that, but some rows look acceptably close, while others almost look like they should belong to a different set altogether. I'm not sure if the issue was with the material or the molds, but in both cases that falls to the manufacturer to diagnose and correct.

I was not blaming Vala for the outcome. I was clearly referring to the handling of the situation compare to Swagkey. One could say that Vala just wanted to get them out to the customers asap without knowing the issue. But that's kinda their responsibility to make sure they are shipping the right products to the customers. We didn't buy from SP and we paid our vendors directly. Imaging Amazon tells you to contact manufacturers for all your customer services and complaints... I know it sounds like a ****ty deal, but that's the responsibility of a vendor for getting a cut on the profit. The vendors are the only ones that can deal with SP to resolve the issues.

Offline mr_foggy

  • Posts: 587
  • land of the worst vendor(s)
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #112 on: Wed, 04 January 2023, 19:34:31 »
I was not blaming Vala for the outcome. I was clearly referring to the handling of the situation compare to Swagkey. One could say that Vala just wanted to get them out to the customers asap without knowing the issue. But that's kinda their responsibility to make sure they are shipping the right products to the customers.
same thing happened with MW Demon girl and mykeyboard.eu: set is scratched, scuffed and severely color mismatched abd they just shipped it without batting an eye. bolsa (lead vendor) is entirely remaking them. what you gonna do, lesson learned

Offline CopticSaint

  • Posts: 2
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #113 on: Tue, 10 January 2023, 13:20:59 »
For what it's worth, I just got a full refund from Vala. They agreed with no convincing that that the set is defective. Overall I'm 100% satisfied with them and don't think they hold any blame.

Offline hottrout

  • Posts: 1487
  • Location: Norn Iron
  • I'd Hit Dat Key
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #114 on: Sun, 15 January 2023, 09:27:55 »
I have sent an email to noesc.co.uk requesting a full refund.  These caps are really not good enough to use on a board.
Current Daily Driver : Virgo - Ultramarine - Standard Lube  |  WTB : Topre Realforce Hi-Pro, please PM me if you have one for sale.

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Mining |i5-7500|16GB(2400)|H110 Pro BTC+|8x1080Ti|2x1650Watt PSU

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Offline Alltorn-N56

  • Posts: 2
  • Location: Norway
  • Nordic ISO or Bust
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #115 on: Sun, 05 March 2023, 15:53:56 »
Is there anyone who has recieved information from European vendors for when the keycaps will be shipped? It's getting worrying now. Some have recieved their sets. I don't even have an update from Candykeys.
Nordic ISO or Bust

Offline lazaret

  • Posts: 24
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #116 on: Mon, 06 March 2023, 11:45:30 »
Is there anyone who has recieved information from European vendors for when the keycaps will be shipped? It's getting worrying now. Some have recieved their sets. I don't even have an update from Candykeys.

Contact customer support, I was getting worried too and I asked on their Discord, they said all SA polyclear orders should've been shipped already. So I wrote them an email and the order shipped out within a couple of days. Good luck!

Offline Alltorn-N56

  • Posts: 2
  • Location: Norway
  • Nordic ISO or Bust
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #117 on: Tue, 07 March 2023, 05:35:00 »
Contacted candykeys customer support. Heres to hoping they arrive someday!
Nordic ISO or Bust

Offline DaaDaa

  • Posts: 292
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #118 on: Tue, 07 March 2023, 11:02:33 »
How sad, one has to beg and plead for a sub par product a year later than it was promised. No self respecting person should allow others to treat them like this.
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Offline ComfyK

  • Posts: 16
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #119 on: Mon, 13 March 2023, 12:14:58 »
Anyone heard from the main designer?

No Esc website now says that they are temporarily closed with no set return date. Seems like the guy may have done a runner.

Has anyone actually received an email back from him regarding refunds or anything of the sort?


Offline Achromous

  • Thread Starter
  • Posts: 64
  • noesc.co.uk
    • NOESC
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #120 on: Mon, 13 March 2023, 15:30:37 »
Anyone heard from the main designer?

No Esc website now says that they are temporarily closed with no set return date. Seems like the guy may have done a runner.

Has anyone actually received an email back from him regarding refunds or anything of the sort?

I've not done a runner, not exactly sure what I'm meant to be running away from anyway. I've responded to all the refund requests for my site and issued refunds to all that fell within the outlined refund/return policy.
I am not responsible for other vendors actions when it comes to returning/refunding or responding to emails, but at least to my knowledge all of the vendors have honoured their refund policy outlined on their respective sites.



« Last Edit: Mon, 13 March 2023, 16:01:34 by Achromous »

Offline Jeedyi

  • Posts: 1
Re: [GB] SA Polyclear Important Announcement (Leadtime delays)
« Reply #121 on: Sun, 19 March 2023, 10:06:10 »
Quote
I am not responsible for other vendors actions when it comes to returning/refunding or responding to emails, but at least to my knowledge all of the vendors have honoured their refund policy outlined on their respective sites.

While not being responsible, it would be greatly appreciated if you have anyway to reach out to Alphakeys and see what's up. They offered a refund but never actually gave it, do not respond to emails and have closed their discord. I changed my mind and want to get the keycaps, but I don't have anyway to communicate with them, since they seem to have disappeared.