Author Topic: Account Activation Issues - New/Registering Users, Please Read!  (Read 96072 times)

0 Members and 1 Guest are viewing this topic.

Offline HoffmanMyster

  • HOFF, smol MAN OF MYSTERY
  • * Senior Moderator
  • Thread Starter
  • Posts: 11484
  • Location: WI
2023 Edit: Keep the messages coming if you're having trouble getting your account activated! Pretty much indefinitely, I will never be bothered or offended to receive a message about this - don't be afraid to reach out.  :)

Hey everyone, we are currently experiencing some email delivery issues for new account creation and email change confirmation (any action that requires activating the account by email).  The issue is primarily observed on gmail accounts, though there have been some cases with other providers.  Our server admin has been made aware of the problem and is working on a solution; oddly enough, the mail server is showing the messages as delivered, so the troubleshooting is not trivial and may be related to something on gmail's side of things.  (I understand very little of it all \_(ツ)_/ )

If you do experience this problem (no activation email received to your inbox or spam/junk folder within a couple hours), please feel free to reach out to me using either of the methods below and I will manually activate your account.  If anyone knows of others that have been stuck in limbo for some time due to this issue, feel free to point them in my direction as well. 

reddit: HoffmanMyster
discord: HoffmanMyster#2090

Note: I have no idea what sort of floodgates I'm opening here, so bear with me if I end up with a huge influx of people needing help.  :confused:
« Last Edit: Fri, 03 March 2023, 15:18:07 by HoffmanMyster »

Offline HoffmanMyster

  • HOFF, smol MAN OF MYSTERY
  • * Senior Moderator
  • Thread Starter
  • Posts: 11484
  • Location: WI
Re: Account Activation Issues - New/Registering Users, Please Read!
« Reply #1 on: Fri, 05 March 2021, 15:53:53 »
Quick message to say that this is unfortunately still a problem, and please don't be afraid to reach out with any issues you're having! I've been getting a lot of messages from people, but since this post is approaching a year old I wanted to "refresh" it and let everyone know that it's still perfectly fine to contact me for this (or really any other) reason.

Offline Penguinsula

  • Posts: 3
Re: Account Activation Issues - New/Registering Users, Please Read!
« Reply #2 on: Thu, 08 July 2021, 04:45:39 »
Quick message to say that this is unfortunately still a problem, and please don't be afraid to reach out with any issues you're having! I've been getting a lot of messages from people, but since this post is approaching a year old I wanted to "refresh" it and let everyone know that it's still perfectly fine to contact me for this (or really any other) reason.

I faced this issue (not receiving activation emails on a gmail account) but the little 'hack' described in this post worked for me:
https://geekhack.org/index.php?topic=98185.msg2951723#msg2951723

Offline HoffmanMyster

  • HOFF, smol MAN OF MYSTERY
  • * Senior Moderator
  • Thread Starter
  • Posts: 11484
  • Location: WI
Re: Account Activation Issues - New/Registering Users, Please Read!
« Reply #3 on: Fri, 03 March 2023, 15:16:06 »
Quick message to say that this is unfortunately still a problem, and please don't be afraid to reach out with any issues you're having! I've been getting a lot of messages from people, but since this post is approaching a year old I wanted to "refresh" it and let everyone know that it's still perfectly fine to contact me for this (or really any other) reason.

Another check-in post to mention that my DMs on discord and reddit are still open to anyone having issues registering!

Offline sswilsonhwc

  • Posts: 1
Re: Account Activation Issues - New/Registering Users, Please Read!
« Reply #4 on: Thu, 18 April 2024, 17:48:01 »
I ran into this issue and ended up creating a second account (sswilsonhwc vice the initial sswilson) which worked. Not sure if you can remove the initial one for me so that I don't run afoul of the dual accounts rule.

Offline HoffmanMyster

  • HOFF, smol MAN OF MYSTERY
  • * Senior Moderator
  • Thread Starter
  • Posts: 11484
  • Location: WI
Re: Account Activation Issues - New/Registering Users, Please Read!
« Reply #5 on: Wed, 01 May 2024, 09:40:20 »
Checking in again to say that my inbox is still open for account activation issues!

Easiest method is to head to the new geekhack discord server, #helpdesk channel (link takes you straight there) and leave a note pinging me and mentioning your geekhack username. :thumb:

If you're not on discord, no worries - can always PM me here or on reddit (no chat please). Responses might be just a bit slower.