(GB)HYPERFUSE GMK (currently shipping)

[Bit_Agent]

I can't believe I missed this set again . I don't suppose anyone is looking to sell theirs?

I have more than one order. When I finally receive it I'll have one for sale. I'm not going to list it until it gets to me because I'm not sure if my tracking is updated due to it being a transfer order.

Plus I recommend posting and contributing more. I'll be giving priority to a buyer who is at least in good standing with  the community and will likely be utilizing the 1800 features of the set.

PS:
Don't pm me asking for dibs. You'll instantly be blacklisted.

I will definitely post and contribute more. I just made my account an hour ago, haha. I've missed this set a few times now and it's really starting to get annoying.

[archer]

Hey Bunny & Cody - ygpm!

tl;dr - my up arrow has a big scratch 

Just got caught up, sorry.. I'll wait for the new support system to go live, and I'll report my scratched key there!

[NULL`]

Hey all,
Just wanted to ask a couple questions that others may be wondering as well:
Is shipping halted completely while the ticketing system is being built/implemented (just curious, is it a platform or all custom built)?
If so, is there a date when that is expected to be done?
Do the sets that had too many/too few keys need to get sorted our before the last orders can be completed?
If we ordered Hack'd By Geeks at the same time as HF, will we be getting a refund instead of the HBG set?
Cheers

[heedpantsnow]

Just got back from a 3 week trip for work.  Was excited that surely my HF sets would be here waiting on me.  Now so so sad to go back to waiting.  :-(

[BunnyLake]

hey guys, support system is now tested and working

we finished it a few days ago but were having some issues with the email system as my email was the catchall and it was behaving strangely so we had to set it up with a new url etc

as mentioned above it was tested and working early this morning, just having some polishing touches done to it and then itll be up and live

as soon as it is cody will get the end of the sets out

thanks for your patience

as issues with keys etc stacked up it really became increasingly important the proper support system was in place to deal with it, we arent dealing with a small amount of orders here so having that system in place to avoid further delays, misunderstanding and complications was invaluable

thank you to everyone with an outstanding order for your patience, and anyone with damaged or missing keys for your understanding in this matter

ive mentioned it in another thread but ill just mention it here

a few days ago my brothers wife went in to labour nearly 7 week early, there were some complication, some of which are to be expected with a premature birth but he has been having lung issues, hes currently being supported with breathing tubes, but when they attempt to take them away, he breathes on his own for a while and then gradually stops

things are looking up but as you can imagine it is a stressful and busy time for my family, as a result i will not be around as much to reply to people for the next week or so at minimum but i will stop in whenever i can to check on things, and i will be in contact with cody as often as possible to help ensure things are running smoothly

tym is also around the forums fairly often, so if anything needs my immediate attention, please pm tym and im sure he will relay any message needed for me

[zah]

still pretty excited to get my set

was able to ware in my hacked by geeks set a bit more than expected 

[KnivesM]

hey guys, support system is now tested and working

we finished it a few days ago but were having some issues with the email system as my email was the catchall and it was behaving strangely so we had to set it up with a new url etc

as mentioned above it was tested and working early this morning, just having some polishing touches done to it and then itll be up and live

as soon as it is cody will get the end of the sets out

thanks for your patience

as issues with keys etc stacked up it really became increasingly important the proper support system was in place to deal with it, we arent dealing with a small amount of orders here so having that system in place to avoid further delays, misunderstanding and complications was invaluable

thank you to everyone with an outstanding order for your patience, and anyone with damaged or missing keys for your understanding in this matter

ive mentioned it in another thread but ill just mention it here

a few days ago my brothers wife went in to labour nearly 7 week early, there were some complication, some of which are to be expected with a premature birth but he has been having lung issues, hes currently being supported with breathing tubes, but when they attempt to take them away, he breathes on his own for a while and then gradually stops

things are looking up but as you can imagine it is a stressful and busy time for my family, as a result i will not be around as much to reply to people for the next week or so at minimum but i will stop in whenever i can to check on things, and i will be in contact with cody as often as possible to help ensure things are running smoothly

tym is also around the forums fairly often, so if anything needs my immediate attention, please pm tym and im sure he will relay any message needed for me

Family first, you can deal with us later, new baby of your own and these complications with your brothers has to be hectic/taxing.

Thanks for the time you give us though.

[asdfjkl36]

Best wishes to you and your family. Those things are some of hardest things to deal with mentally and emotionally.

Thank you for the update

[heedpantsnow]

Oh man so sorry to hear about this Bunny. Best wishes to you and your family!

[filphil]

How goes the sorting Cody?

[BunnyLake]

How goes the sorting Cody?

sorting is done

ctrl alt update is going up tonight or tomorrow ready for the new bro sales

the new support system is finished

here is a blog post about it

http://blog.ctrlalt.io/articles/2016/02/19/introducing-support-requests.html

but the site update hasnt been pushed but will do as i say tonight or in the morning as we are doing a couple of other updates with it as well

now the support stuff is done

shipping will recommence

[filphil]

How goes the sorting Cody?

sorting is done

ctrl alt update is going up tonight or tomorrow ready for the new bro sales

the new support system is finished

here is a blog post about it

http://blog.ctrlalt.io/articles/2016/02/19/introducing-support-requests.html

but the site update hasnt been pushed but will do as i say tonight or in the morning as we are doing a couple of other updates with it as well

now the support stuff is done

shipping will recommence

You seem to have posted on bunny's account, Cody.   

That's a fairly large update!

[BunnyLake]

How goes the sorting Cody?

sorting is done

ctrl alt update is going up tonight or tomorrow ready for the new bro sales

the new support system is finished

here is a blog post about it

http://blog.ctrlalt.io/articles/2016/02/19/introducing-support-requests.html

but the site update hasnt been pushed but will do as i say tonight or in the morning as we are doing a couple of other updates with it as well

now the support stuff is done

shipping will recommence

You seem to have posted on bunny's account, Cody.   

That's a fairly large update!

sorry i thought id reply as cody is busy being cody and coding

[heedpantsnow]

How goes the sorting Cody?

sorting is done

ctrl alt update is going up tonight or tomorrow ready for the new bro sales

the new support system is finished

here is a blog post about it

http://blog.ctrlalt.io/articles/2016/02/19/introducing-support-requests.html

but the site update hasnt been pushed but will do as i say tonight or in the morning as we are doing a couple of other updates with it as well

now the support stuff is done

shipping will recommence

You seem to have posted on bunny's account, Cody.   

That's a fairly large update!

sorry i thought id reply as cody is busy being cody and coding

Coding and Codying :-)

[64rky]

How goes the sorting Cody?

sorting is done

ctrl alt update is going up tonight or tomorrow ready for the new bro sales

the new support system is finished

here is a blog post about it

http://blog.ctrlalt.io/articles/2016/02/19/introducing-support-requests.html

but the site update hasnt been pushed but will do as i say tonight or in the morning as we are doing a couple of other updates with it as well

now the support stuff is done

shipping will recommence

How goes the sorting Cody?

sorting is done

ctrl alt update is going up tonight or tomorrow ready for the new bro sales

the new support system is finished

here is a blog post about it

http://blog.ctrlalt.io/articles/2016/02/19/introducing-support-requests.html

but the site update hasnt been pushed but will do as i say tonight or in the morning as we are doing a couple of other updates with it as well

now the support stuff is done

shipping will recommence

Bunny,  cody

My Lightsaver is waiting

[Blackhawk]

Hey guys.

Got a tracking number for replacement keys 2 weeks ago, and it still hasn't moved. Tried pm'ing Cody about it but no reply.

[BunnyLake]

Hey guys.

Got a tracking number for replacement keys 2 weeks ago, and it still hasn't moved. Tried pm'ing Cody about it but no reply.

ill let cody know alter today

but the new support system will be up shortly as well

[roostrc0gburn]

Hey guys.

Got a tracking number for replacement keys 2 weeks ago, and it still hasn't moved. Tried pm'ing Cody about it but no reply.

ill let cody know alter today

but the new support system will be up shortly as well

need dis

[FoC_Tow]

Wait so have all sets already shipped?  Ö_Ö

Cant find a way to enter the old store to check order status atm,
maybe im blind...

[FLFisherman]

Wait so have all sets already shipped?  Ö_Ö

Cant find a way to enter the old store to check order status atm,
maybe im blind...

I think there are still a few sets that still haven't shipped yet (including yours, if you haven't received it yet). 

[heedpantsnow]

Wait so have all sets already shipped?  Ö_Ö

Cant find a way to enter the old store to check order status atm,
maybe im blind...

Try this: http://history.ctrlalt.io/account/orders

Mine haven't shipped either.

[ebacho]

Wait so have all sets already shipped?  Ö_Ö

Cant find a way to enter the old store to check order status atm,
maybe im blind...

If it makes you feel any better I have 2 different sets not shipped yet due to me ordering them in one combined order.

[FoC_Tow]

I think there are still a few sets that still haven't shipped yet (including yours, if you haven't received it yet). 

Thx for all the input guys, haven't checked up much on the thread lately.

Try this: http://history.ctrlalt.io/account/orders

Mine haven't shipped either.

Thx heedpantsnow, worked like a charm! And also ya, same xD

If it makes you feel any better I have 2 different sets not shipped yet due to me ordering them in one combined order.

I feel you brother, its hyperfuse twice for me! 

Im really not being unpatient at all and understand the struggle cody went thru.

But then again its slightly confusing (while probably also understandable) to see people receiving their missing caps already, while some of us are still patiently waiting...

[phearboner]

Anyone else get a tracking number but, it isn't moving? Mine is still on 'shipping label created' and its been a month. I tried contacting cody, but he hasn't responded.

[Polymer]

They probably created the label but haven't dropped it off yet...

[BunnyLake]

Anyone else get a tracking number but, it isn't moving? Mine is still on 'shipping label created' and its been a month. I tried contacting cody, but he hasn't responded.

Cody had a handful of orders that he did labels for but had t packed et when the sorting issues happened so he had to reconfirm the sets

Now the support thing is finished, shipping is recommencing this week, and those will be the very first sets to go out

[sakai4eva]

Anyone else get a tracking number but, it isn't moving? Mine is still on 'shipping label created' and its been a month. I tried contacting cody, but he hasn't responded.

Cody had a handful of orders that he did labels for but had t packed et when the sorting issues happened so he had to reconfirm the sets

Now the support thing is finished, shipping is recommencing this week, and those will be the very first sets to go out

And here we are, back again to 2 weeks of delays since the "90%" shipped.

[BunnyLake]

Anyone else get a tracking number but, it isn't moving? Mine is still on 'shipping label created' and its been a month. I tried contacting cody, but he hasn't responded.

Cody had a handful of orders that he did labels for but had t packed et when the sorting issues happened so he had to reconfirm the sets

Now the support thing is finished, shipping is recommencing this week, and those will be the very first sets to go out

And here we are, back again to 2 weeks of delays since the "90%" shipped.

things had to be put in place, we had to work on the support tickets and we had to make sure the sets got rechecked and resorted given the amount of incorrect keys

we dont wanna have to do a ton of extra work, but it had to be done, and there is no way to make that happen instantaneously

[sakai4eva]

Anyone else get a tracking number but, it isn't moving? Mine is still on 'shipping label created' and its been a month. I tried contacting cody, but he hasn't responded.

Cody had a handful of orders that he did labels for but had t packed et when the sorting issues happened so he had to reconfirm the sets

Now the support thing is finished, shipping is recommencing this week, and those will be the very first sets to go out

And here we are, back again to 2 weeks of delays since the "90%" shipped.

things had to be put in place, we had to work on the support tickets and we had to make sure the sets got rechecked and resorted given the amount of incorrect keys

we dont wanna have to do a ton of extra work, but it had to be done, and there is no way to make that happen instantaneously

Let me file that under:

1. Things that should have been put in place before the buy started, or;

2. More excuses.

Pick one.

[Michael]

Anyone else get a tracking number but, it isn't moving? Mine is still on 'shipping label created' and its been a month. I tried contacting cody, but he hasn't responded.

Cody had a handful of orders that he did labels for but had t packed et when the sorting issues happened so he had to reconfirm the sets

Now the support thing is finished, shipping is recommencing this week, and those will be the very first sets to go out

And here we are, back again to 2 weeks of delays since the "90%" shipped.

things had to be put in place, we had to work on the support tickets and we had to make sure the sets got rechecked and resorted given the amount of incorrect keys

we dont wanna have to do a ton of extra work, but it had to be done, and there is no way to make that happen instantaneously

Let me file that under:

1. Things that should have been put in place before the buy started, or;

2. More excuses.

Pick one.

Is your complaining helping to solve the problem? Doubtful.

[sakai4eva]

Anyone else get a tracking number but, it isn't moving? Mine is still on 'shipping label created' and its been a month. I tried contacting cody, but he hasn't responded.

Cody had a handful of orders that he did labels for but had t packed et when the sorting issues happened so he had to reconfirm the sets

Now the support thing is finished, shipping is recommencing this week, and those will be the very first sets to go out

And here we are, back again to 2 weeks of delays since the "90%" shipped.

things had to be put in place, we had to work on the support tickets and we had to make sure the sets got rechecked and resorted given the amount of incorrect keys

we dont wanna have to do a ton of extra work, but it had to be done, and there is no way to make that happen instantaneously

Let me file that under:

1. Things that should have been put in place before the buy started, or;

2. More excuses.

Pick one.

Is your complaining helping to solve the problem? Doubtful.

I'd say the same about your post. This issue has been brought up earlier, and yet now they are investing time and effort to create a "support system"?

What about the other GBs? What about other GBs that started after HF, but ended way before? Why is HF being so de-prioritized?

You answer those questions and probably you'd be helpful. I've received quite a number of PMs asking me to stop my badgering because:

1. It doesn't affect the other users. Well, unless I'm the only one delayed, I'd say that I speak for more than myself and I am speaking for at least 3 buyers at this point.
2. Stop or the white-knights will come in and bash me. This one is really pointless. For all I care, only bunny and/or Cody should reply.
3. Work it out in PM. This, I'm unwilling to do because it has nothing personal about it. There should be transparency with how things are handled because this epic mangling has gone to FUBAR territory.

And for everyone telling me to be patient/this is how GBs are handled, maybe you should start thinking if "reasonable" time has passed for the fulfillment of an implied contract, because it's no longer GMK's fault at this point.

[heedpantsnow]

Waiting is hard, and truth is that I'm not great at it. But snarky comments and accusations aren't helping anyone.

[Baddy126]

Anyone else get a tracking number but, it isn't moving? Mine is still on 'shipping label created' and its been a month. I tried contacting cody, but he hasn't responded.

Cody had a handful of orders that he did labels for but had t packed et when the sorting issues happened so he had to reconfirm the sets

Now the support thing is finished, shipping is recommencing this week, and those will be the very first sets to go out

And here we are, back again to 2 weeks of delays since the "90%" shipped.

things had to be put in place, we had to work on the support tickets and we had to make sure the sets got rechecked and resorted given the amount of incorrect keys

we dont wanna have to do a ton of extra work, but it had to be done, and there is no way to make that happen instantaneously

Let me file that under:

1. Things that should have been put in place before the buy started, or;

2. More excuses.

Pick one.

Is your complaining helping to solve the problem? Doubtful.

I'd say the same about your post. This issue has been brought up earlier, and yet now they are investing time and effort to create a "support system"?

What about the other GBs? What about other GBs that started after HF, but ended way before? Why is HF being so de-prioritized?

You answer those questions and probably you'd be helpful. I've received quite a number of PMs asking me to stop my badgering because:

1. It doesn't affect the other users. Well, unless I'm the only one delayed, I'd say that I speak for more than myself and I am speaking for at least 3 buyers at this point.
2. Stop or the white-knights will come in and bash me. This one is really pointless. For all I care, only bunny and/or Cody should reply.
3. Work it out in PM. This, I'm unwilling to do because it has nothing personal about it. There should be transparency with how things are handled because this epic mangling has gone to FUBAR territory.

And for everyone telling me to be patient/this is how GBs are handled, maybe you should start thinking if "reasonable" time has passed for the fulfillment of an implied contract, because it's no longer GMK's fault at this point.

If you're unhappy with your order. I'd be happy to take it over. I'm sure ctrlalt.io wouldn't mind

[Michael]

Anyone else get a tracking number but, it isn't moving? Mine is still on 'shipping label created' and its been a month. I tried contacting cody, but he hasn't responded.

Cody had a handful of orders that he did labels for but had t packed et when the sorting issues happened so he had to reconfirm the sets

Now the support thing is finished, shipping is recommencing this week, and those will be the very first sets to go out

And here we are, back again to 2 weeks of delays since the "90%" shipped.

things had to be put in place, we had to work on the support tickets and we had to make sure the sets got rechecked and resorted given the amount of incorrect keys

we dont wanna have to do a ton of extra work, but it had to be done, and there is no way to make that happen instantaneously

Let me file that under:

1. Things that should have been put in place before the buy started, or;

2. More excuses.

Pick one.

Is your complaining helping to solve the problem? Doubtful.

I'd say the same about your post. This issue has been brought up earlier, and yet now they are investing time and effort to create a "support system"?

What about the other GBs? What about other GBs that started after HF, but ended way before? Why is HF being so de-prioritized?

You answer those questions and probably you'd be helpful. I've received quite a number of PMs asking me to stop my badgering because:

1. It doesn't affect the other users. Well, unless I'm the only one delayed, I'd say that I speak for more than myself and I am speaking for at least 3 buyers at this point.
2. Stop or the white-knights will come in and bash me. This one is really pointless. For all I care, only bunny and/or Cody should reply.
3. Work it out in PM. This, I'm unwilling to do because it has nothing personal about it. There should be transparency with how things are handled because this epic mangling has gone to FUBAR territory.

And for everyone telling me to be patient/this is how GBs are handled, maybe you should start thinking if "reasonable" time has passed for the fulfillment of an implied contract, because it's no longer GMK's fault at this point.

You requested and update. They replied with an update. You complained about the replied update.

What more information do you need than the most current response they can offer?

[BunnyLake]

Sakai

Send me your order number or numbers via pm, it's 4.30 am here now but when I get up in the morning I am going to cancel and refund your orders

Frankly I'm not prepared to be spoken to like this by anyone, I work really ****ing hard at this stuff, and if it's not up to some people's standards, that is understandable, but we are doing our very best with the resources and time we have

For everyone else waiting patiently, thank you, the last group of sets will be going out soon, we had to delay shipping as mentioned before to complete the support system, so that we could make sure the huge amount of sets we shipped so far could me made error free, and we also had to resort all remaining sets, so that you didn't receive an incomplete set

These aren't excuses, these are the facts about what happened, the alternative to doing this was to ship you an incomplete set and ignore the problem, personally I think we did the right thing

[Baddy126]

Sakai

Send me your order number or numbers via pm, it's 4.30 am here now but when I get up in the morning I am going to cancel and refund your orders

Frankly I'm not prepared to be spoken to like this by anyone, I work really ****ing hard at this stuff, and if it's not up to some people's standards, that is understandable, but we are doing our very best with the resources and time we have

For everyone else waiting patiently, thank you, the last group of sets will be going out soon, we had to delay shipping as mentioned before to complete the support system, so that we could make sure the huge amount of sets we shipped so far could me made error free, and we also had to resort all remaining sets, so that you didn't receive an incomplete set

These aren't excuses, these are the facts about what happened, the alternative to doing this was to ship you an incomplete set and ignore the problem, personally I think we did the right thing

Can I please take his order. I don't even care if you take another 6 months to ship these out to me and I promise I won't complain!

[sakai4eva]

Waiting is hard, and truth is that I'm not great at it. But snarky comments and accusations aren't helping anyone.

If I take your money for a year, and then tell you that I'd give you something for it soon(TM), what will you do?

Anyone else get a tracking number but, it isn't moving? Mine is still on 'shipping label created' and its been a month. I tried contacting cody, but he hasn't responded.

Cody had a handful of orders that he did labels for but had t packed et when the sorting issues happened so he had to reconfirm the sets

Now the support thing is finished, shipping is recommencing this week, and those will be the very first sets to go out

And here we are, back again to 2 weeks of delays since the "90%" shipped.

things had to be put in place, we had to work on the support tickets and we had to make sure the sets got rechecked and resorted given the amount of incorrect keys

we dont wanna have to do a ton of extra work, but it had to be done, and there is no way to make that happen instantaneously

Let me file that under:

1. Things that should have been put in place before the buy started, or;

2. More excuses.

Pick one.

Is your complaining helping to solve the problem? Doubtful.

I'd say the same about your post. This issue has been brought up earlier, and yet now they are investing time and effort to create a "support system"?

What about the other GBs? What about other GBs that started after HF, but ended way before? Why is HF being so de-prioritized?

You answer those questions and probably you'd be helpful. I've received quite a number of PMs asking me to stop my badgering because:

1. It doesn't affect the other users. Well, unless I'm the only one delayed, I'd say that I speak for more than myself and I am speaking for at least 3 buyers at this point.
2. Stop or the white-knights will come in and bash me. This one is really pointless. For all I care, only bunny and/or Cody should reply.
3. Work it out in PM. This, I'm unwilling to do because it has nothing personal about it. There should be transparency with how things are handled because this epic mangling has gone to FUBAR territory.

And for everyone telling me to be patient/this is how GBs are handled, maybe you should start thinking if "reasonable" time has passed for the fulfillment of an implied contract, because it's no longer GMK's fault at this point.

If you're unhappy with your order. I'd be happy to take it over. I'm sure ctrlalt.io wouldn't mind

I'd give it to you if my buy isn't lumped with a few friends.

Anyone else get a tracking number but, it isn't moving? Mine is still on 'shipping label created' and its been a month. I tried contacting cody, but he hasn't responded.

Cody had a handful of orders that he did labels for but had t packed et when the sorting issues happened so he had to reconfirm the sets

Now the support thing is finished, shipping is recommencing this week, and those will be the very first sets to go out

And here we are, back again to 2 weeks of delays since the "90%" shipped.

things had to be put in place, we had to work on the support tickets and we had to make sure the sets got rechecked and resorted given the amount of incorrect keys

we dont wanna have to do a ton of extra work, but it had to be done, and there is no way to make that happen instantaneously

Let me file that under:

1. Things that should have been put in place before the buy started, or;

2. More excuses.

Pick one.

Is your complaining helping to solve the problem? Doubtful.

I'd say the same about your post. This issue has been brought up earlier, and yet now they are investing time and effort to create a "support system"?

What about the other GBs? What about other GBs that started after HF, but ended way before? Why is HF being so de-prioritized?

You answer those questions and probably you'd be helpful. I've received quite a number of PMs asking me to stop my badgering because:

1. It doesn't affect the other users. Well, unless I'm the only one delayed, I'd say that I speak for more than myself and I am speaking for at least 3 buyers at this point.
2. Stop or the white-knights will come in and bash me. This one is really pointless. For all I care, only bunny and/or Cody should reply.
3. Work it out in PM. This, I'm unwilling to do because it has nothing personal about it. There should be transparency with how things are handled because this epic mangling has gone to FUBAR territory.

And for everyone telling me to be patient/this is how GBs are handled, maybe you should start thinking if "reasonable" time has passed for the fulfillment of an implied contract, because it's no longer GMK's fault at this point.

You requested and update. They replied with an update. You complained about the replied update.

What more information do you need than the most current response they can offer?

I'm not only dissatisfied with the lack of updates, I'm also dissatisfied with what they are doing since the last update.

Also, at the risk of repeating myself, none of what I said is directed at you, and I'd appreciate if, once again, only the people involved give replies instead of the horde of irrelevant sycophants.

[Michael]

If I take your money for a year, and then tell you that I'd give you something for it soon(TM), what will you do?

There are far more GB's here that people have been a part of that have gone on far longer than this, and with zero updates. At least you are being communicated with, even though you are
acting like a massive twat.

Also, at the risk of repeating myself, none of what I said is directed at you, and I'd appreciate if, once again, only the people involved give replies instead of the horde of irrelevant sycophants.

If you want to make a public spectacle of your tantrums, then you should expect to get responses from anyone that is a part of this conversation. If you don't like it, take your whining to PM's

[sakai4eva]

Sakai

Send me your order number or numbers via pm, it's 4.30 am here now but when I get up in the morning I am going to cancel and refund your orders

Frankly I'm not prepared to be spoken to like this by anyone, I work really ****ing hard at this stuff, and if it's not up to some people's standards, that is understandable, but we are doing our very best with the resources and time we have

For everyone else waiting patiently, thank you, the last group of sets will be going out soon, we had to delay shipping as mentioned before to complete the support system, so that we could make sure the huge amount of sets we shipped so far could me made error free, and we also had to resort all remaining sets, so that you didn't receive an incomplete set

These aren't excuses, these are the facts about what happened, the alternative to doing this was to ship you an incomplete set and ignore the problem, personally I think we did the right thing

I'll discuss with my two other buyers, and see what they say.

[effectiveduck]

Waiting is hard, and truth is that I'm not great at it. But snarky comments and accusations aren't helping anyone.

If I take your money for a year, and then tell you that I'd give you something for it soon(TM), what will you do?

Take your money? give you something soon?

I'm pretty sure, like everyone else, you paid them for a product with the knowledge that it would take a while to fulfil, as with any GB. Sure there have been some hick-ups but to suggest foul play is pretty rude and a major overreaction, especially since this GB is very close to being completed.

[BunnyLake]

Waiting is hard, and truth is that I'm not great at it. But snarky comments and accusations aren't helping anyone.

If I take your money for a year, and then tell you that I'd give you something for it soon(TM), what will you do?

Take your money? give you something soon?

I'm pretty sure, like everyone else, you paid them for a product with the knowledge that it would take a while to fulfil, as with any GB. Sure there have been some hick-ups but to suggest foul play is pretty rude and a major overreaction, especially since this GB is very close to being completed.

I also think there seems to be some misconception with gbs that I have the money, I only had the money for about a month, the money then goes to the manufacturer

People seem to think that a gb organiser is selling a product, when in reality, a gb is a bunch of us coming together to pool our resources to get a group discount on an item that we couldn't buy or would be too cost prohibitive to buy on our own, with regards to money, the organiser simply collects it so it can be passed on to the company you are actually buying the goods from

[Baddy126]

Waiting is hard, and truth is that I'm not great at it. But snarky comments and accusations aren't helping anyone.

If I take your money for a year, and then tell you that I'd give you something for it soon(TM), what will you do?

Anyone else get a tracking number but, it isn't moving? Mine is still on 'shipping label created' and its been a month. I tried contacting cody, but he hasn't responded.

Cody had a handful of orders that he did labels for but had t packed et when the sorting issues happened so he had to reconfirm the sets

Now the support thing is finished, shipping is recommencing this week, and those will be the very first sets to go out

And here we are, back again to 2 weeks of delays since the "90%" shipped.

things had to be put in place, we had to work on the support tickets and we had to make sure the sets got rechecked and resorted given the amount of incorrect keys

we dont wanna have to do a ton of extra work, but it had to be done, and there is no way to make that happen instantaneously

Let me file that under:

1. Things that should have been put in place before the buy started, or;

2. More excuses.

Pick one.

Is your complaining helping to solve the problem? Doubtful.

I'd say the same about your post. This issue has been brought up earlier, and yet now they are investing time and effort to create a "support system"?

What about the other GBs? What about other GBs that started after HF, but ended way before? Why is HF being so de-prioritized?

You answer those questions and probably you'd be helpful. I've received quite a number of PMs asking me to stop my badgering because:

1. It doesn't affect the other users. Well, unless I'm the only one delayed, I'd say that I speak for more than myself and I am speaking for at least 3 buyers at this point.
2. Stop or the white-knights will come in and bash me. This one is really pointless. For all I care, only bunny and/or Cody should reply.
3. Work it out in PM. This, I'm unwilling to do because it has nothing personal about it. There should be transparency with how things are handled because this epic mangling has gone to FUBAR territory.

And for everyone telling me to be patient/this is how GBs are handled, maybe you should start thinking if "reasonable" time has passed for the fulfillment of an implied contract, because it's no longer GMK's fault at this point.

If you're unhappy with your order. I'd be happy to take it over. I'm sure ctrlalt.io wouldn't mind

I'd give it to you if my buy isn't lumped with a few friends.

I'm pretty sure BunnyLake would have 0 problems refunding your specific portion and shipping the remaining 2 while I get yours 

[zennasyndroxx]

Hi bunny,

I've already sent you a PM.

Cheers!

[BunnyLake]

Hi bunny,

I've already sent you a PM.

Cheers!

Thanks, just working in some stuff on the bro sales right now I'll go through my pms in a bit

[zennasyndroxx]

Hi bunny,

I've already sent you a PM.

Cheers!

Thanks, just working in some stuff on the bro sales right now I'll go through my pms in a bit

No problem  take your time

[birdi127]

As far as the new site goes, do we still need to login to the old site to look at our order for this?

[WoozieBiscuit]

Could we maybe have an estimate of how much longer it'll be before shipping closes up? I don't want to pester you as I know you're busy with sorting everything out but I'm just dying to get this set.

[BunnyLake]

Could we maybe have an estimate of how much longer it'll be before shipping closes up? I don't want to pester you as I know you're busy with sorting everything out but I'm just dying to get this set.

cody is planning to make an update shortly, he has a few business meetings today but will be updating shortly so i wont speak for him, but to alleviate any worries caused by me saying that it isnt bad news at all

he just wants to come and show his face and do the update himself

[oscillik]

please forgive me, I'm a little lost.... how do those of us who ordered via PM get hold of tracking info etc?

is it just a case of us waiting for the support system to go live?

[riotonthebay]

please forgive me, I'm a little lost.... how do those of us who ordered via PM get hold of tracking info etc?

is it just a case of us waiting for the support system to go live?

Support system has been live for a little while now. Log in to ctrlalt.io, click on your name in the top right, then click support.