I can totally spend more money on getting skype credits or whatever but why do it when I know I can contact him for free via a method I know works. The issue is still him not responding which is very possible if I do choose to spend money on skype credits to actually call him.
It may be possible but you have not tried it. Really you are just going full circles with your desire to find a solution that will get him to reply to you. If you do not want to try your only and final option of contacting him then you probably should not complain. Consider this... Email, Chats or other messaging platform will probably be stacked with a lot of questions. A phone call on the other hand is different. Have a nice day.
Valid point.
This is pretty much where I'm at, but SK is 15 hours ahead so our overlap is minimal. It's just been close to 6 months since my order and if I'm not going to get it (and I haven't heard from him in almost 3 of those), I need to contact Paypal to dispute it before the time is up. I just want it dealt with. There's really only a handful of places to get a fully reprogrammable keyboard and its frustrating that they're all flakey in various ways.
I actually called him last night via skype around 9pm PST, which was early afternoon for him. If youre profile is correct and you are in IL with central time you should be able to find an overlap.
But honestly in my opinion he is just too swamped and needs to stop taking order until he catches up. He has too much on his plate and its causing everyone headaches since everyone is worrying from his lack of response.
The thing is, he is providing a service and we are all paying for it, if he isn't giving us that service in a satisfactory manner we as his customers should let him know so that he can improve his business with our feedback. I know GON is a great guy and will eventually deliver on his orders but he has a lot of our money and if his service isn't satisfactory then people should let him know and put some pressure on him to make some changes.
For instance in my case he told me my keyboard would ship but when it didn't he didn't bother contacting me for over a week. When I finally got in contact with him last night he said that he messed up while soldering the LED's on my board and had to redo some of it. I was upset but honestly I would have understood the delay had he informed me, but he didn't which is a problem.
As for future orders, I am contacting GON first to make sure his work load is light before I order because a wait this long is just unacceptable when his site advertises 2 months plus shipping.