So, I don't know if this falls under some kind of trade secret, but just how do you work with PBT for keycaps anyway? If it has to get so hot and tends to shrink so much when cooling (kind of an obvious side effect) then what sort of tooling can even get around that? How? I wish I could understand what exactly costs so much here a bit better than the vague "it's hard to work with PBT" understanding I have now.
I do
not have experience working with PBT on an industrial scale (just some lab work), but I do have experience working with various other polymers, so my only insight is general concepts and ideas.
-The shrinking could be affected by the rate of cooling, so making the caps under "standard" cooling conditions that would be applicable to ABS may present issues that need to be fixed for PBT. This should just be a hurdle and not a show-stopper.
-FrostyToast mentioned making the caps thicker so that they are less able to warp. This might help, but I don't think SP has a huge ability to do this without incurring huge costs, so maybe they can't at the moment. And sometimes making things thicker actually hurts the evenness of cooling, so maybe that's not the solution after all (I haven't tested this obviously
)
-PBT is not a copolymer, so there aren't ratios in the blend to play with, but maybe their supplier adds additives to the resin pellets? Playing with those could change behaviour.
-Processing temperatures, times, and even colour (additive) can affect the cure behaviour of polymers.
-Some techniques like this are not well-documented, and just because "we" (a company) were able to do it before does *not* mean that the knowledge is still around to do it again. Until recently, many manufacturing plants would hand-write knowledge or the operators would just *remember* it. So it was much easier to lose the knowledge.
I obviously don't intend for this post to serve as an actual answer to your questions, but hopefully it highlights some potential issues that they may have come across, to help you think about what might be going on. Or maybe it's a big waste. ^.^