Just wanted to say, when I placed my order (about an hour after it opened) everything went smooth. I was able to checkout without issue and my order was marked as paid almost immediately. Thanks for all the work you guys do, CtrlAlt team. It is much appreciated!
believe me, this was the experience 99% of users had
its just the vocal minority that had some issues, most of the time this is down to the card issuer but occasionally it can just be down to traffic or some random anomaly i guess
I would like to say that I also had no trouble getting my order in on the website.
However, the transaction triggered a fraud alert on my mastercard even though I've made 3 payments to ctrlalt.io before, some bigger than this
some card issuers are like this
that isnt because of stripe itself
but because the payment is in dollars but going to an account in pounds, for some reason card issuers dont like this, and itll either cause the order not to go through in rare cases, or in some cases make it so you have to approve the payment through fraud prevention
the fix for this issue, is to charge in pounds rather than dollars, however i felt this would put more people off than the current way, which effects a very small amount of users
the other issue in charging in pounds, is that some card issuers will charge the buyer and international payment fee, which isnt the case if i charge in dollars