Yes I am concerned how they look to customers, but not for their own sake. I'm obviously not a fan of Drop & am not gonna pretend I am, but with a lot of keycap sets being ran exclusively through them I do buy certain items from that I won't be able to get elsewhere. So it would definitely make me feel better about making future purchase through them if they made some attempt to apologize for the fact the set was two months late for everyone & still counting for us GIT base buyers.
Really this isn't even about a voucher, cause TBH as little as I buy through Drop mine would expire before I get to use it (I only buy MKB related items that are exclusive to Drop through them). It's more about the lack of communication & lack of care the seem to show for their customers. Do you think it is a coincidence Eksuen is saying no matter what they do customers complain? I mean considering Oblivion sold way more than they ever expected, you'd think they would've said right at the end of the Drop the timeline will most likely be extended due to the overwhelming amounts of orders. Also this is not an isolated incident, Drop has a pretty long history of long delays, shipping issues (look to the SA Godspeed GB for a shining example of this), lost orders, ect.
Anyways all that said, all I really want at this point is my order from this GB without any more headaches from it.
Look at it from the flip side. You're certainly not a fence-sitter, as you've already stated you're not a fan. You buy from us begrudgingly because we have exclusive offerings, which, at the end of the day, you can be certain you will receive or your money back (so there's minimal risk of losing your money). Voucher or no voucher, delay or no delay, is any of that really going to change your mind about us? Do we really have an incentive to appease you?
I would argue yes, because while you are only an individual, what is the community but a multitude of individuals? Other powers that be may argue otherwise. More often than not, I get overruled, and the constant complaints as if we can do no good really don't help my case. That doesn't mean change can't happen, but it'll certainly be a lot slower. Consider this: I've been an employee for a little over a year, but I've been a Massdrop customer since 2014 and a GH user since mid-2015. That they would hire an enthusiast from the community, and an opinionated one at that, says they do care. It just may not be evident to the community. It's easy to focus on the things we do poorly, and I get it. We won't improve all that much if we don't acknowledge our shortcomings, but cut us some slack from time to time, yeah? We really aren't out to screw the community (I have a vested interest not to do so). This one (Oblivion) is hardly our fault, but yes, communication can be better. That part is fair. I hope you stick around to see that we are indeed listening and trying to do better.
