A group of keys not working sounds to me like a hardware error: a bad connection to a row or column in the
keyboard matrix. It could be a bad soldering joint or a short somewhere on the circuit board.
Keyboards take a lot of beating, so it is not too unusual (especially with cheaper mechanical keyboards) that a soldering joint that wasn't perfect to begin with could break loose.
First, I would look into a warranty replacement.
If it is out of warranty, you could open the case and look around. I would look especially at the legs of the biggest chip: if there is a "bridge" of solder between pins or if a pin is loose.
If one of those is the case then someone with a soldering iron and knowledge of surface-mounted components should be able to fix that for you.