For several people who didn’t receive a response from me, sorry about that. I can assure you that I do reply to emails. At the very minimum, I always try my best to solve any issues that are very clearly wrong such like missing packages, wrong colors, missing parts, severe damages, etc. When I’m busy with work, I may ignore some emails that look like scams, from super picky buyer, for buying out-of-stock parts, are very rude, and so on. Now I’m starting to have more time and I’ll try my best to improve that.
That being said, may I propose several aspects that I hope some of you can do? I’m not saying that you should follow any of these. I’m just suggesting that if you follow these, it doesn’t hurt you, and very possibly you will also be traded very well in return, not just from Fox Lab, but also from other GB runners in the community.
1. Be friendly: No matter what the issue is, keep restrained and friendly at least in the beginning. Being aggressive can only make things worth. Express how frustrated and angry you are, or even threaten the seller doesn’t help and can even be counterproductive.
2. Be informative: Provide as much as information as possible in advance (e.g., order number, clear photos). You only need to describe the issues accurately and objectively. Expressing how much it bothers you does not help. Exaggerating how serious the issue is does not help.
3. Be patient. Do not ask the seller to reply to you or solve your problem ASAP.
4. Be specific. If you’re reaching out to solve a problem, the problem can be solve more efficiently if you can specify your expectations of possible solutions.
5. Be forgiving. For minor issues, consider to accept the item as is or pay the international shipping. If the issues are fixable, show the seller that you made efforts to solve it by yourself. The sellers are always willing to trade