Hi everyone,
Just a little update. We got the units we sent back from reanodization yesterday and today, and I'm a tad disappointed at the finish. These were units we sent back to get repaired from initial issues we saw.
There are some anodization issues. Here is the most prevalent issue, that bugs me very much. It's hard to capture in photo, but at certain angles of light, you can see that there is some type of different color shine to these. The issue is not just that tiny mark, but it's across the whole back side of the board. The base piece better represents the issue that we're seeing, but it's more prevalent on the top piece.
After a heated discussion this week with the manufacturer, we came to the conclusion that they would remake the units affected, and also fix the units we send back to them (for a second attempt to reanodize).
In order to hurdle over this issue, we've order more units to make sure we are 100% good to go. These will take 3 weeks to get to us. This was done in case I discover more units that have this issue as I repackage them to send out.
Again to Note: this issue is apparent a long the whole backside, but is hard to capture in a photo and is apparent in the units they sent back to us. This is the most common issue we found on the units received and I'm reviewing the pieces we have on hand.
If I would describe it, its something a long the lines of, a darker stain that shouldn't be there.
A note on the remaining unitsWe're working on pumping out about a few every day to make sure they arrive properly. USPS has given us some issues with some we sent out, and to this date, there are a total of 5 orders that have gone missing: 1 from FedEx, and 4 from USPS.
Nothing more is needed from you except some more patience, as I plan to deliver a high quality keyboard to your fingers.
If you have concerns, just email support@keyclack.com for refunds, or what have you.