Hi,
I've just sent you an email, but I figure it doesn't hurt to post here as well.
The Minila Air I bought a month ago is having double-tapping problem with the space bar. The symptom first occurred about two weeks ago, but I was busy and didn't reach out.
Now the problem is worsening. In fact, just in tapping the above four sentences it has double-tapped 10 times and triple-tapped 3 times.
I'd like to ask about your 'return-to-base' warranty: 1. How long should I expect the process to last? 2. Are you certainly going to repair this issue (probably entailing replacing the switch) or it depends on your diagnosis (as I said, the symptom is intermittent)? 3. Does the warranty includes carriage (one or both ways)?
I removed the key caps on some keys, and the switch for the space bar does feel different.
They keyboard is nice, but I have doubts on the German switches, especially since it's a ZF product. I bought this keyboard after reading many positive reviews despite the ZF problem. Now I guess my dislike for ZF is well-founded. They make the worst components for cars and I've had numerous problems with their products.
I got tired of using backspace all the time, so there are some double / triple spaces in the last three paragraphs. The problem is clearly worsening.
Also, I live in France, so I'd really hate to afford £40 postage if the warranty doesn't cover it.