hey guys just want to give everyone a full status update as to what is going on currently with this buy
shipping is very temporarily on hold
we shipped about 125 orders out last week and sorted and packed many more
as some of you may be able to see above, there seems to be an even split between people getting all there keys, people getting too many and some people getting not enough, this has only affected one batch of packing where we hired someone to help cody with some sorting
when someone receives an order with not enough keys, its bad for everyone, they have a potentially unusable set, and it takes both time and money to make that set right, that is time and money that could be better spent fulfilling more orders
because of this issue we are doing 3 things to rectify this
firstly we are arranging for the people who were paid to help to come and manually go through each order to make sure they are right
secondly we are about to order a proper counting scale, so that these things can have a secondary check to make sure they are accurate
thirdly we are finally wrapping up the new support system, which will give us a proper way to log any missing or damaged keys, and auto generate an order and shipping label for them, it will also allow people to generate a returns label to send any extra keys back to us if that is needed
all 3 of these things are in motion at the same time, and whilst it will only be a very short delay, i just wanted to let everyone know what was going on so we are clear on things
delaying the shipping a further couple of days was not an easy decision, im sure a few people will have some not very nice things to say about it, however to me making sure you get your set right the first time, means you will get it much faster in the long run