geekhack Marketplace > Signature Plastics / PimpMyKeyboard
questions to SP regarding the group buys - please contribute
Elrick:
--- Quote from: SPLady on Wed, 19 February 2014, 13:22:14 ---
--- Quote from: pasph on Tue, 18 February 2014, 14:57:40 ---
--- Quote from: SPLady on Tue, 18 February 2014, 11:14:41 ---We will replace any broken, missing or mis-sorted keys, all you need to do is contact us, like you would contact a group buy organizer.
--- End quote ---
Who will pay for those shipping?
--- End quote ---
As with all errors or defects, Signature Plastics will pay the shipping charges.
--- End quote ---
What would be the procedure when and if there is an error with sorting or defects of keys?
Would you be relying on the honesty of the customer to report that problem or will you be relying on physical evidence (photographs) to determine course of action?
Just curious in knowing how EXACTLY your corporation will handle these problems if they occur........ 8) .
Elrick:
Dear SPLady,
You have still NOT rectified shipping to Australia. I still can not place an order due to my contact information which ONLY has the "state" selections for UK, US and Canadian Provinces.
Australia only requires (New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, ACT and Northern Territory).
Please can you finally fix the pull-down menu in "State" section of contact information, so that I can have my items shipped correctly to my address?
Matt3o:
Elrick... I believe they've got the point :D
stoic-lemon:
Isn't it a bit unreasonable to expect them to put every state/province/territory for every country? There is already dropdown for Country. Idon't expect them to put every prefecture in Japan on there.
JayKthnx:
That's just silly. What if I wanted to ship this to a friend in kitamuro? I obviously need to be able to choose mie-ken for shipping. :P
Seriously though, you have been very hard on sp since the start of this gb, elrick. Please tone it down and stop bashing them for a process that hasn't even ran its course yet. Yes there have been issues so far, but they've mostly been resolved quickly once brought to their attention. Besides, we're all imperfect humans here. Mistakes happen. It's how we handle them that defines us.
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