So it's taken a while for me to not be so butthurt that I can actually bring this up.
Go back a number of months, Le Chocolatier I ordered it with a bunch of extras. Everything was fine.
There were a number of delays and I no longer actually had the board to use it on and they offered a refund - great I thought. I asked and they said sure, it's been processed.
A number of days went past and the refund hadn't appeared on my usual internet CC. I checked nope, nothing there. I checked Paypal for good measure, nope. I looked up the original invoice / receipt to check what my payment method was - the receipt doesn't actually state (what the hell is the point of a receipt that doesn't state how the payment was taken?).
So I reached out to them by support, the start of a very long chain of emails and messages. Basically they couldn't tell me what account I had paid with. I have only a bank card, a personal credit card, a work credit card and also paypal. I checked all of those accounts, no refund on either.
I then went back to when payment was made it was on personal credit card.
They couldn't confirm either way, had no record but suddenly said they could tell me if it was the same card by matching the last 4 numbers.
I gave them these numbers, for all cards in fact (although I know how it was paid) and they basically said nope. They claimed a refund was definitely made - but didn't match any of my cards. But they won't say where or who to.
We went back and forth but long story short, they never refunded me a penny, stole my money and never sent me my keycaps. I disputed this a number of times via ticket but in the end lost patience and gave up. Nothing I could do.
So be careful, absolute crooks. you have no comeback because chargebacks don't last as long as their drops and if they decide not to refund you for anything, you don't get a refund, or the product.
Yes I'm still butthurt, and from then actually my interest is keebs and caps went down dramatically - I stopped making caps and stopped buying really. It may only be £100-ish but it's the principle. I certainly can't look at those horrid brown caps anymore when I see photos.
So if you want out, just wait, and sell the caps on MM / classified. Saves Massdrop from stealing from you. Or just buy Originative - at least that's almost a proper shop.