Author Topic: [GB] Bias - GB Complete, Extras available (Read 61809 times)

Baionlenja · « **Reply #50 on:** Sun, 15 May 2022, 08:41:22 »

Anodisation is just about finished. I'll post pictures as soon as I can! Next up is factory checking each board and packing them for freight. After they arrive in Finland, I will QC them myself (which will take some time) and start shipping them out to y'all!

macclack · « **Reply #51 on:** Sun, 15 May 2022, 22:57:05 »

Thank you again for the continued communication and check-ins!

Baionlenja · « **Reply #52 on:** Sun, 29 May 2022, 07:43:44 »

Case anodisation finished, weights are still being coated.
Plate files have been posted in the Discord!

Baionlenja · « **Reply #53 on:** Sun, 12 June 2022, 15:13:53 »

Weights are just about finished, I've asked for pictures. PCBs are finished!

Baionlenja · « **Reply #54 on:** Thu, 30 June 2022, 02:18:24 »

We're back from our national holiday: midsummer fest!

PCB's have been shipped and we got pictures of the weights!

Puddsy · « **Reply #55 on:** Thu, 30 June 2022, 18:51:23 »

Quote from: Baionlenja on Thu, 30 June 2022, 02:18:24

We're back from our national holiday: midsummer fest!

PCB's have been shipped and we got pictures of the weights!

(Attachment Link)

oo those look nice

Baionlenja · « **Reply #56 on:** Sun, 17 July 2022, 08:13:22 »

Weights are almost finished! All other parts are ready but the coating on the weights has taken a long time to get right.

Baionlenja · « **Reply #57 on:** Sun, 31 July 2022, 07:54:39 »

About 200 weights are left to coat with desirable quality. Good news is that most of them are extra weights, so we're pretty much finished in a moment!

Baionlenja · « **Reply #58 on:** Mon, 29 August 2022, 12:12:28 »

Production is finished! Boards will soon start heading here!

Baionlenja · « **Reply #59 on:** Mon, 12 September 2022, 04:14:40 »

Boards are packed and will be on the way to us this week!

audax989 · « **Reply #60 on:** Sat, 17 September 2022, 22:49:30 »

Quote from: Baionlenja on Mon, 12 September 2022, 04:14:40

Boards are packed and will be on the way to us this week!

While I do get your updates in discord, I also appreciate the fact that you constantly update your gh page as well. looking forward to the board in November!

Baionlenja · « **Reply #61 on:** Mon, 26 September 2022, 12:41:57 »

Now we wait for the boards to arrive here

iamtragic · « **Reply #62 on:** Sat, 29 October 2022, 23:55:23 »

Any updates? Just noting it's been a month.

Baionlenja · « **Reply #63 on:** Sun, 06 November 2022, 12:09:53 »

Quote from: iamtragic on Sat, 29 October 2022, 23:55:23

Any updates? Just noting it's been a month.

My bad! I forgot to forward the updates to geekhack after doing them on my discord server, will do a proper update tomorrow! Thanks for reminding!

Update 7.11.2022

Looks like there's going to be 30-40 day delay until the boards get here.

Manufacturer forgot to include a batch of plates and so the shipment missed the boat.
I've been armwrestling with the manu, trying to get some proper compensation for this, but looks like I just need to eat the costs of extra warehouse rent etc.

Baionlenja · « **Reply #64 on:** Tue, 22 November 2022, 04:37:51 »

Just got the tracking for the shipment!

Estimated date of arrival to port is 16th of december.

Baionlenja · « **Reply #65 on:** Mon, 05 December 2022, 05:54:58 »

Boat made it through Suez canal

We're now currently setting up the QC and packaging line at the warehouse. Won't be long now!

Baionlenja · « **Reply #66 on:** Mon, 05 December 2022, 06:05:16 »

Also since this GB has taken longer than expected, I'm adding some little extra accessory items to hopefully compensate a little for the delay!

One of them is a keyboard travel pouch

Baionlenja · « **Reply #67 on:** Tue, 20 December 2022, 05:34:10 »

Boat made it to port! Now the shipment will make it's way to us via land.

NightFox99 · « **Reply #68 on:** Wed, 21 December 2022, 02:53:11 »

Now we wait :wtfzoom:

Baionlenja · « **Reply #69 on:** Mon, 02 January 2023, 06:40:47 »

They're here!

Now begins the QC process, we're gonna inspect/clean each one. So that means this is the last chance to update shipping address!
I don't want to rush the QC, so I'm not promising any date for when it's done, but we're going to start shipping in batches once enough units have been QC'd

Baionlenja · « **Reply #70 on:** Mon, 16 January 2023, 15:28:29 »

QC still ongoing, had to get new bumpons to replace some scuffed ones

Baionlenja · « **Reply #71 on:** Mon, 30 January 2023, 07:56:53 »

Good news! Boards will start shipping this week!

NightFox99 · « **Reply #72 on:** Mon, 30 January 2023, 08:40:58 »

Quote from: Baionlenja on Mon, 30 January 2023, 07:56:53

Good news! Boards will start shipping this week!

Great news ! Europe first please

Baionlenja · « **Reply #73 on:** Thu, 09 February 2023, 04:52:47 »

Beginning was a little slow due to printer software being what it is, but now we are at full speed, sending batches every day

IOVERCALLHISTIOCYTES · « **Reply #74 on:** Thu, 09 February 2023, 06:18:16 »

Any chance to change our address? Didn't see a change address email but maybe I missed it.

Surefoot · « **Reply #75 on:** Wed, 15 February 2023, 05:05:35 »

Got mine today. Everything is perfect, the signed case and microfiber pouch, the case is just as advertised, and the GB itself (great communication by Baion).

IOVERCALLHISTIOCYTES · « **Reply #76 on:** Wed, 15 February 2023, 10:00:37 »

Oh-if you need to change your address, either email Baion or head to the discord. He’ll get you set.

Baionlenja · « **Reply #77 on:** Fri, 17 February 2023, 04:52:45 »

Quote from: Surefoot on Wed, 15 February 2023, 05:05:35

Got mine today. Everything is perfect, the signed case and microfiber pouch, the case is just as advertised, and the GB itself (great communication by Baion).

Thank you, hope you will enjoy it!

Baionlenja · « **Reply #78 on:** Fri, 17 February 2023, 04:53:47 »

Roughly half has gone out!

Extras and B-stock will be raffled soon!

SoloMilo · « **Reply #79 on:** Sun, 19 February 2023, 03:26:28 »

Baionlenja · « **Reply #80 on:** Thu, 23 February 2023, 07:21:25 »

Some bad news regarding Silver Bias. I have halted shipments of any new Silver units because I discovered a new reoccurring defect on the top case.
I ordered a massive amount of extras, but despite that the defect rate has been close to 70%
I went through every single Silver unit again and took pictures and documented the defects to the manufacturer, as this is absolutely unacceptable.
The manufacturer agreed to refinish 50 units free, then quote me a price for fixing the rest.

Somehow they managed to not spot this and produce this same defect on a huge amount of silver units
I am beyond frustrated at this, considering how long I had to wait to receive these

I will be sending an email to every silver owner still waiting for their board. Black units are looking good and possibly we can offer some color swaps or sending the board as is with some extras like free pcb. In case you dont want to wait for the board to get refinished.

Update: Took pictures of 4 different case tops with the defect in differing lighting conditions

https://imgur.com/a/nompxta

Currently we need to finish sorting through silver units that we will send back while shipping black units.
I will keep you updated on how this progresses.

Baionlenja · « **Reply #81 on:** Thu, 23 February 2023, 07:28:44 »

Currently it's too early to tell when the cases will be refinished. They are only willing to re finish 50 pieces and rest will be up to me to pay.
Even the manufacturer does not yet tell how long it will take. I am looking into options domestically, as I have been testing several promising firms. If I can get them redone here, this all will be done much faster, but it will be more expensive for me. So I would have to sell some b-stock first.

Really sorry to everyone waiting for a Silver unit, I am furious at the manufacturer, and I am working day and night to fix this.

kronograf · « **Reply #82 on:** Fri, 24 February 2023, 20:26:44 »

Quote from: Baionlenja on Thu, 23 February 2023, 07:21:25

Some bad news regarding Silver Bias. I have halted shipments of any new Silver units because I discovered a new reoccurring defect on the top case.
I ordered a massive amount of extras, but despite that the defect rate has been close to 70%
I went through every single Silver unit again and took pictures and documented the defects to the manufacturer, as this is absolutely unacceptable.
The manufacturer agreed to refinish 50 units free, then quote me a price for fixing the rest.

Somehow they managed to not spot this and produce this same defect on a huge amount of silver units
I am beyond frustrated at this, considering how long I had to wait to receive these

I will be sending an email to every silver owner still waiting for their board. Black units are looking good and possibly we can offer some color swaps or sending the board as is with some extras like free pcb. In case you dont want to wait for the board to get refinished.

Update: Took pictures of 4 different case tops with the defect in differing lighting conditions

https://imgur.com/a/nompxta

Show Image

Currently we need to finish sorting through silver units that we will send back while shipping black units.
I will keep you updated on how this progresses.

Hi Baion,

Does this mean that the silver ones that already went out are fine?

Baionlenja · « **Reply #83 on:** Sat, 25 February 2023, 05:26:18 »

Yes, some may have slipped through at the beginning, but for the rest I utilized the extras to swap good units etc.

Email has been sent to all affected
Options are as follows
1. Wait for the case to be re-finished
2. Priority delivery as is with 75$ refund
3. Change colour to black and shipped as normally
4. Cancel order
Here is the link to the google form https://forms.gle/S7Tpah6EMKEFxdHZ8

Baionlenja · « **Reply #84 on:** Sun, 26 February 2023, 10:33:31 »

On a lighter note,

Jae from Prototypist built their Bias recently and here's the VOD:
https://www.twitch.tv/videos/1743143853

Typing test:
https://clips.twitch.tv/InterestingResourcefulTildeSmoocherZ-oWp_YiV2IavvWaNo

Baionlenja · « **Reply #85 on:** Fri, 03 March 2023, 07:04:37 »

Yesterday I traveled across finland and visited the anodiser that made the finnish ophanim protos. I sat down with them and we spent a while discussing the anodisation. I left 10 boards for reano testing and will revisit them in a few days when they're done to give feedback and further improve it.

Meanwhile I will be doing the same to 3 other anodising firms and go through the same process in order to have backup options.

Baionlenja · « **Reply #86 on:** Thu, 09 March 2023, 08:21:32 »

Last third of boards to send and we have now run out of good black units as well. I finished sending the last good ones and now we are all in the same boat, waiting for the results for refinishing.
We have been sending units by oldest order. So if you have not gotten a shipping notification yet, it means you're in the last batch gang.

As I kept sending out more and more black units, it kept getting more and more difficult to find a-stock.
Last week I went through all the remainder and unfortunately the quality issues just kept growing. Same scratch as on the silver units, absolutely atrocious.
My hypothesis is that they got good at doing the black ano halfway through and thus not needing to sandblast and reano it. Leading to more visible surface defects.
In total, 50% of all keyboards I received were in unacceptable condition. And nearly every single extra unit I bought were dead on arrival as well.
Manufacturer is not willing to refinish more than 50 individual parts, which means 25 units. Which means this falls on me to deal with.

Since everyone who hasn't gotten shipping notif yet are in the same boat, I will be making a new form with more options.
I will be offering new anodising colors and adding some new items for everyone's order to help ease the wait.

New form will go live once I have confirmed the anodising samples in about one or two weeks.

It's a devastating situation and I am beyond stressed by all this, but I hope I have been handling things well.
I won't stop until everyone has a perfect Bias on their hands.

Baionlenja · « **Reply #87 on:** Thu, 09 March 2023, 08:29:09 »

Since all units that could've been sent have been sent, some B-stock units are now available.
I'm selling these now rather than refinishing and selling as a-stock so that I can fund the refinishing and extra items.

https://baionlenja.com/collections/in-stock

kronograf · « **Reply #88 on:** Wed, 15 March 2023, 09:00:37 »

Quote from: Baionlenja on Thu, 09 March 2023, 08:21:32

I won't stop until everyone has a perfect Bias on their hands.

Well, since you haven’t replied to the email I sent two weeks ago or my DM, I’m going to ask again - is this A-stock in your eyes?

I’m kind of miffed getting a board with visible indents on it, even if they aren’t huge.

tactilesbad · « **Reply #89 on:** Thu, 16 March 2023, 10:45:52 »

Quote from: Baionlenja on Thu, 09 March 2023, 08:29:09

Since all units that could've been sent have been sent, some B-stock units are now available.
I'm selling these now rather than refinishing and selling as a-stock so that I can fund the refinishing and extra items.

https://baionlenja.com/collections/in-stock

are A-stock extras going to drop at some point?

IOVERCALLHISTIOCYTES · « **Reply #90 on:** Thu, 16 March 2023, 16:25:19 »

Probably. They haven’t all shipped.

walie · « **Reply #91 on:** Thu, 16 March 2023, 22:03:22 »

Quote from: tactilesbad on Thu, 16 March 2023, 10:45:52

Quote from: Baionlenja on Thu, 09 March 2023, 08:29:09
Since all units that could've been sent have been sent, some B-stock units are now available.
I'm selling these now rather than refinishing and selling as a-stock so that I can fund the refinishing and extra items.

https://baionlenja.com/collections/in-stock

are A-stock extras going to drop at some point?

you're going to be waiting a long time

Baionlenja · « **Reply #92 on:** Sun, 02 April 2023, 11:17:40 »

Hi, we're getting back to work now. But expect it to take a day or two for us to get reoriented again. It has been a very tough time for us for the past couple weeks.
If you're curious what has happened, imagine the worst possible call you could get from a hospital. That sorta stuff.
I appreciate the patience of you all, I have been working on this project during the time of grief regardless to make sure things keep moving.

dreadfully, more bad news are at hand

I went to the local anodiser to take a look at the results and the scratch is still present, even after immense sandblasting. Worst of all, all the boards are quite at their limit of sandblasting and develop hideous pitting very quickly, which means re anodising is completely out of the question.

I just don't understand how the factory managed to screw this up so bad.
This also means that their offer to reanodise a whole 25 keyboards is useless as they will develop pitting and not solve the issue at all.
That leaves us only one option:
Ship the boards with a small refund + some store credit. And order cancellations to those who wish so.

We will soon send an email in a day or two to everyone affected with further instructions.

As of now this affects the last 1/3 of orders.

Another idea floating around is to offer a replacent part GB for Bias owners manufactured by DDS. Could offer a lot of colours and this time in perfect quality. But let's worry about that once current units have been shipped.

Baionlenja · « **Reply #93 on:** Sun, 02 April 2023, 11:22:18 »

Quote

Well, since you haven’t replied to the email I sent two weeks ago or my DM, I’m going to ask again - is this A-stock in your eyes?

I’m kind of miffed getting a board with visible indents on it, even if they aren’t huge.

Understandably so, I wouldn't consider that A-stock. Apologies for that!
Human error happens which means normally I would offer a free return and swap to a flawless unit, but considering the current state of affairs, it's not entirely doable.
We simply have completely ran out of usable A-Stock, despite me ordering hundreds of extras.

Thus the only thing I can offer is a refund and a free replacement for the defect on the bottom. I will send an email to everyone with instructions for situations like this.

It's been an incredibly unfair year with absolutely stupid and unpredictable problems, and I've been putting my all into handling this as best as humanly possible.
I won't give up and hopefully I can eventually make everyone happy.

Baionlenja · « **Reply #94 on:** Sun, 02 April 2023, 12:01:10 »

Lots of requests to take pictures of the scuff on the black unit. Here you go.
There's some variance from unit to unit and some require harsher lights and different angles to notice.

Baionlenja · « **Reply #95 on:** Mon, 03 April 2023, 09:14:38 »

Well, here we go again
Third round of QC starting with now us disassembling every keyboard, rating each part again and categorising them on each shelf
then we pick and match pieces to make sure GB owners get as perfect units as possible
(aside from the scratch at the f row)
this means we're scavenging the all the extra and b stock boards as well and making sure no good part goes to waste
we're going to start by sending b-stock and once they're done we bulk ship remaining gb units
I also did some counting and I can allow 20 silver units to swap to black, so when we send the form first 20 answers get priority
I'm estimating that last units go to their owners in 2 weeks

On a slightly positive note, the scratch is really hard to see without these two photography lights blasting at full force

ALSO For those whose boards have already been shipped and they arrived with issues, I will take care of them case by case basis. For example some parts can be swapped to better ones and some can receive refunds if there's no suitable part

tactilesbad · « **Reply #96 on:** Tue, 04 April 2023, 10:31:31 »

after all QC, swapping, and shipping of the GB units is done, will there be more extras for sale (any grade is OK)?

Baionlenja · « **Reply #97 on:** Thu, 06 April 2023, 08:00:19 »

Quote from: tactilesbad on Tue, 04 April 2023, 10:31:31

after all QC, swapping, and shipping of the GB units is done, will there be more extras for sale (any grade is OK)?

a very small amount of b-stock will possibly go on sale

Baionlenja · « **Reply #98 on:** Tue, 11 April 2023, 07:12:24 »

Hi! Big update time.

All GB units are set to be sent out before end of April.

B-stock units shipping this week.

FAQ

Where is my Bias?

More

Shipping for the last 1/3 of orders has been delayed to the discovery of a machining mark.
Shipping is now continuing, but keyboards sent will now have a mark. Those affected will be compensated.

What does the mark look like?

More

The mark is a small line behind the F-Keys. Most of the time it is only visible from certain angles and at certain lighting conditions.
It cannot be felt by hand and it is under the anodisation layer.
In reality it won't be as visible as in these pictures.

Who are affected by the mark?

More

Orders shipped after 4.2023.

If your order shipped before this has the mark, send us an email.

If you wish to know more, feel free to send us a message via email or discord.[/more]

Will there be compensation for those affected?

More

Yes, there are three options:

130$ store credit
This option will be automatically applied on June 2023. Credit is usable on any in-stock item or GB.

Additionally this store credit is usable on the exclusive DDS Bias replacement part GB.

or

50$ Partial refund
To choose this option, send us an email indicating you want this option before June 2023. The refund will be processed and returned to the original payment method within 14 business days.

or

Swap unshipped GB Bias for 1:1 DDS Bias

If your GB Bias has not yet shipped, send us an email wanting to convert your order into a DDS Bias. This change cannot be reverted and you will have to wait until the DDS Bias GB runs. You can choose the colours and other added items at a later date. This option is not possible for B-stock orders.

Due to us starting to ship the GB Biases out soon, response must unfortunately be quick. Deadline for DDS Bias swap option is 17th of april.

If you received a Bias with a mark or other flaw before this, send us an email and we will make sure you will be compensated as well.

Order cancellations are still available and will be processed within 14 business days.

Will Bias be available again?

More

Bias will be retired and will not return.

Why has my email not been answered?

More

Due to a family tragedy we had to take an unexpected break. We have now ugraded to a ticketing based email support system and we urge anyone waiting for an answer to send a new email to support@baionlenja.com.

The new system allows us to better process tickets and all new emails will be handled within 2 business days.

What is the DDS Bias Part GB?

More

Estimated to begin in June or July, all Bias owners including B-stock buyers can join to get new parts or an entirely new keyboard made by DDS, one of the most highly regarded manufacturer.

The price will be lower than normal GB prices and the 130$ store credit is applicable for this GB as well.

There is a wide variety of colours available and any part is available.

More info on this is coming later. Pricing will be released well before June deadline.

Who can join the DDS Bias GB?

More

Anyone who has bought a Bias from us! Including B-stock orders. You can join by emailing us to swap your unshipped GB Bias OR by waiting and joining the GB normally once it is beginning.

Only GB owners can 1:1 swap their unit for this. (weight material will no longer be rainbow PVD)

However those that purchase B-stock Bias are still eligible to join.

Will there be more extras/B-stock?

More

Yes! Keep an eye out on the store and server for best chance to obtain.

I'm going to keep expanding this FAQ in the website, so take a look there for the latest questions https://baionlenja.com/pages/bias-faq
It's been a long long time, but finally the goal is visible! Just one last stretch! Thank you for sticking around and for the continued support.

Baionlenja · « **Reply #99 on:** Wed, 26 April 2023, 11:02:15 »

Finally good news!

Every last Bias order is shipped before saturday!

News:

Author Topic: [GB] Bias - GB Complete, Extras available (Read 61809 times)