ANNOUNCEMENTSupportLet's face it, I kind of suck at keeping stuff organized. Between sculpting, casting, planning new sales, etc, I sometimes forget things. There have been a few cases where you guys have reached out to me to resolve a key issue, and a lot of those issues take way longer than necessary to resolve. Often times I have to ask for your invoice info and shipping address more than once.
This is unacceptable, and to those that have dealt with me, I appreciate how patient you've been.
To solve this issue, I've created a Support email that will be used to create tickets and keep things better organized. It's nothing fancy, just a way for me to keep everything in one place and make sure nothing slips through the cracks. I'm still polishing it up, but it is functional as of today. If you email
support@keyforge.com, a ticket will be created and I will be notified about it. I deal with all of the tickets personally.
Going forward, I would appreciate if everyone would send their keycap issues, lost orders, or update inquires to that email instead of messaging me on GH, Reddit, or Slack. If you want to chat or see pictures of Oatmeal (my rabbit), you can contact me like normal. There will be an email form added to the website as well, for those people that are not native to GH. If you see somebody in the wild that is trying to get a hold of me, be a friend and direct them towards that email if they have an issue. I try to be pretty aware if I am needed somewhere, but I can't see/hear everything. Also, if any of you have any outstanding issues, please don't be afraid to send them over to that email in order to remind me.
Support is a big priority of mine, and I can be reached pretty much any time. I try to make myself extremely available, and this new system will make it easy to keep support issues separate from normal conversations I have with you guys on a daily basis. I really try my best to give you guys the best keycaps and customer service that I can
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