Alright guys, I made some changes that will hopefully help smooth out some of the post-sale issues.
First, I've created a google form that is specifically for Lost Orders/No Tracking/Etc, in order to stay as organized as possible with these requests. I'm going to also put this on the website, since the majority of people who enter the sales aren't on GH. Keeping requests organized across GH, reddit, discord, etc can be maddening, and it's even more frustrating for you guys when I'm not able to respond quickly. Keeping them all in one place will allow me to fix them as they come in, rather than sorting through the dozens of emails and inquiries I get a day that are not related to orders at all.
If you want to help me get remaining issues fixed today and tomorrow, please fill out the form and I'll get back to you within 24 hours of submission. I will be up very late tonight sorting out any order issues that come in, and hopefully we'll have Inbox Zero by tomorrow. Once your order issue has been resolved, you will receive a follow-up email to confirm that you've been taken care of. If you haven't yet received a response from me on something, please add your information to this form.
Form Link: https://forms.gle/LffPyNoBuQydoZYY6Second, I have hired on a Support rep, who will be responsible for handling this list and all Tier 1 support issues, starting next week. Once I get him up and running, I will introduce him here. He will be checking this list daily.
Finally, I'm sorry for the numerous order issues that you guys have been so patient with. Understand that while I can be a lazy and sometimes incompetent, I love this community and this work. I don't have a team of MBAs working with me, I don't have a suite of software to measure metrics and some grand marketing plan. Most of this **** is trial and error, and I'll be the first to admit that it can sometimes seem like it's only a steady stream of error and no trials. While I'm lucky that you guys stick around to let me fix mistakes, I realize that shipping and order issues are definitely holding me back as my sales get larger to accomodate the ever-growing base of people just like you.
Once I get the new hire up and running, I will set a SLA on responses and completely refund shipping when orders are not received due to my error. I plan on doing this either at the end of this month, or the first week of August. Once it is in place, I will add the details to my website and outline them here.
I will be revisiting this goal after the next sale, and I'm going to do my best to make sure the news is great.