About a year ago I bough a brand new Das keyboard 4 Ultimate (a nice mechanical keyboard with blank keys, mx blue switches and some USB 3.0)
Typing on it is really nice, Full NKRO, 2 USB 3.0 ports, fantastic volume wheal, convenient media keys, an excess of function keys, Mac and PC compatibilitiy, ability to funciton in 6-KRO Compatibility mode.
A month or two ago one of the keys, (bottom row, 2nd key from the left shift) literally fell apart. One day I noticed it was wiggling around, upon further inspection the part that goes over the + sign part of the switch had basically disintegrated.
Thing is, that's not the part that bothers me, I really don't care if something breaks due to a manufacture defect. We have to face it, Quality control can't feasibly catch everything, and bad batches of plastic or whatever caused this can happen. The part that bothers me is, after less than a year from the original date of purchase, I contacted das keyboard and told them what happened. They simply closed my ticket and told me they don't mail outside the US. I contacted the store, and they told me to contact the manufacture.
It was less than a year from the date of purchase and I was completely out of luck.
In the end I still use the keyboard, though I will never recommend a das product to anyone, ever again. I mean... the average keyboard you pick out of a dumpster would probably last longer than this 150$ one did (I still used it, I moved some keys around so now the insert key is missing).
If anyone knows somewhere I can get single cheap key... and how to buy keys, and what I should watch out for... and all the things I don't know as someone who has never bought an individual key for a keyboard before...
TL;DR: Bought das keyboard, key-cap broke after less than a year, Das does not stand behind products sold outside of the US, be careful buying from them.
