The right side of my AKG K812 suddenly went mute, tried changing cables (have two, stock and a custom 3rd party one), no joy.
I was especially troubled because they are supposed to be off warranty, and the local distributor was rather reticent about cost of repair/replacement. Anyway, since it was one of my TOTL cans, I steeled myself and went ahead with the RMA (was prepared to pay up to 500USD for replacement). Since I'd gotten the can used, the seller indicated it was off warranty, and had been using it for a few months, I was expecting to be hit a few hundred USD's for the repair/replacement.
A few days turned into weeks (the can had to be shipped to AKG Austria for assessment), and honestly speaking, I'd more or less given up on it. Called the local distributor at around the sixth week mark and was pleasantly surprised when I was told AKG has decided to replace my faulty unit with a brand new one! Of course, it occurred to me that I might have to pony up some serious deniros for the new unit. Imagine my even greater surprise when I was told that I need only pay for the shipping cost to AKG, that amounted to about 50USD!
When I went to the local distributor for my replacement unit, the rep there opened a brand new sealed box of K812 before my eyes, I took the headphone and cable only, since I'd given them my headphone and cable for the RMA. Now that's outstanding customer service and I believe goodwill was extended to me as well. It's my firm belief that the warranty had expired, yet I need only pay a token shipping fee for a brand new unit......I don't think Sennheiser would ever do that! Not hating on Senn, just something I've gathered from other forums. Besides, I'm something of a Seen fanboy myself, but due to the outstanding manner in which my RMA was handled, I'd be more predisposed to getting another AKG can in the near future.
Anyway, sorry 'bout the rather long post, just rather stoked that I have a brand new K812 for a token RMA fee....
But this time round, the K812 isn't made in Austria anymore, and doesn't have that 'Made in Austria' print printed on the side, rather, there's a small sticker indicating country of origin.